James Clayton | Page 2

Bad customer seevice Was lied to in order to make me buy a new car Gave up my old lease and ended up getting billed for money they said I wouldn’t owe. Now my calls ge Was lied to in order to make me buy a new car Gave up my old lease and ended up getting billed for money they said I wouldn’t owe. Now my calls get ignored. Lost a good customer over a few dollars. Mgmt is no help and just sends messages through the salesman for me to work out the issue with lexus. I’ll pay the $215 and my service n future sales will be elsewhere. Your loss Lexus of Brooklyn More

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Cindy Rivera in sales is a MUST !!!!! Not only is this salesperson Cindy Rivera attractive , she is amazingly knowledgeable in regards to Lexus vehicles and all Lexus features as well. She Not only is this salesperson Cindy Rivera attractive , she is amazingly knowledgeable in regards to Lexus vehicles and all Lexus features as well. She is not pushy by any means to pressure you to make rush deal , and she gives a cut to the chase fair deal as well. This is by far , the most amazing experience purchasing any vehicle in my history or car purchases, and there have been quite a few over my 25 years of driving. I was welcomed very nicely by the complimentary valet service and service department upon arrival . I was also given a delicious espresso while I waited for my purchase to be completed . I highly recommend this dealership and most of all , the salesperson Cindy Rivera ! More

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Happy lady Came in with my husband looking for an SUV . Was introduced to a young lady name Cindy she went over the cars with me .And help me to find the car of Came in with my husband looking for an SUV . Was introduced to a young lady name Cindy she went over the cars with me .And help me to find the car of my dreams thank you More

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Awesome experience I was contacted by Ms Rivera in response to my enquiry re a Lexus 350 F Sport and we scheduled a visit which went very smoothly. Price was as advertis I was contacted by Ms Rivera in response to my enquiry re a Lexus 350 F Sport and we scheduled a visit which went very smoothly. Price was as advertised and Ms Rivera along with James Clayton were able to tailor a payment to suit me. Awesome sauce as someone said to me recently. More

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Just got my new LS 460 Came in the other day with my mother to see a few cars . I ended up with the LS 460 white on Black . My first car and I’m so excited can’t wait to see Came in the other day with my mother to see a few cars . I ended up with the LS 460 white on Black . My first car and I’m so excited can’t wait to see my sons face when I bring this bad boy home . More

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Excellent Customer Service From the minute we entered the dealership we were greeted and asked if we wanted help. The salesperson that helped us was Carlos and he went above and From the minute we entered the dealership we were greeted and asked if we wanted help. The salesperson that helped us was Carlos and he went above and beyond to provide us with all the information we asked for in regards to the Lexus SUVs. He sat us down and provided us with pricing and details for a lease vs. a finance. We left the dealership that day feeling extremely satisfied with the service we received. After a week of serious consideration, we returned to the dealership ready to test drive the vehicle and start the finance process. During this process Carlos has us sit with James, to go over the prices and other details. One thing that stood out was both gentlemen attempting to find the vehicle we wanted in the exterior and interior color we wanted. They searched on the computer all the available car combinations and was even patient enough to show us the color options on the cars in the showroom and outside the dealership. They could not have been nicer answering all questions with no problem. After all of this unfortunately, we ended up not being able to afford the Lexus based on our terrible credit. I appreciated the help of the team to get the price down, but they could only do so much and we understood. They were very professional and extremely helpful through the whole process and I’m disappointed that we will not be purchasing a Lexus at this time. We ended up getting a different vehicle with another company based solely on it fell more in our budget because believe me you the customer service was nowhere near the exceptional customer service experience we had at Lexus Brooklyn. During this time we will be working to build our credit and revisit Lexus as our first choice. When this lease is up we can’t wait to return to Lexus and attempt to finance a car possibly two by that time with them. We will be recommending this dealership to anyone searching for a vehicle. More

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GREAT EXPERIENCE Best car buying experience i’ve had everyone from the front desk to the sales rep Anas and finance advisor James helped me to complete my purchase for Best car buying experience i’ve had everyone from the front desk to the sales rep Anas and finance advisor James helped me to complete my purchase for a Lexus, Go see him! More

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My Experience w/ Lexus of BK This dealership is well presented and has a feel of a luxury brand. It all starts with the ladies at the front desk providing excellent customer servi This dealership is well presented and has a feel of a luxury brand. It all starts with the ladies at the front desk providing excellent customer service. Prior to my visit to the dealership, I was already committed to purchasing this specific vehicle I came across online. I met with Anas Alchorbaje, my salesperson. Anas was courteous and very accommodating. I was upfront about what I wanted and provided only 2 conditions before I agree to move forward with the purchase. Anas reached out to his manager and was able to satisfy both conditions. The financing process was a bit disappointing with their high interest rate and a finance charge of $1,300 which was not disclosed on the sales agreement. I respect their process but wanted to explore my own financing options. The finance manager James Clayton insisted that I would still have to pay a “finance charge” at a reduced rate (like he was doing me a favor) even if I was to get financing outside of the dealership. James was going in circles flipping numbers that ultimately ended up with the same result. Obviously, I was a bit annoyed at that point. I then decided to bypass the financing and pay cash to avoid wasting more of my time. Overall, it was a smooth transaction with a little bump on the road but I didn’t want that to ruin my experience. I look forward to doing business with them again in the near future. More

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Excellent costumer service The staff @ Lexus of Brookyln was very polite as professional. In particular Ms. Cindy. She kept me up to date daily on all the particulars regarding The staff @ Lexus of Brookyln was very polite as professional. In particular Ms. Cindy. She kept me up to date daily on all the particulars regarding the loan, Insurance etc. Once I arrived to pick up the car she was once again on point by explaining all the features on the car and even having a sign with my name on it next to my new purchase. More

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My Lexus I love Lexus I bought from Abe pre owned sale person great guy he made my experience amazing he went above and beyond I am so thankful for Mr. Abe f I love Lexus I bought from Abe pre owned sale person great guy he made my experience amazing he went above and beyond I am so thankful for Mr. Abe for every thing he done my girl love my Lexus. More

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