James Deal

I was going to not recommend this dealership at the present time, however, I’m sure when all the construction is done it will be very nice, but If I knew the entire dealership was under construction I present time, however, I’m sure when all the construction is done it will be very nice, but If I knew the entire dealership was under construction I would have looked elsewhere. No showroom, limited new cars and no privacy when meeting with salesperson. Very noisy with construction noise. Fortunately they happened to have what I was looking for. It seems like it will be a quite a long time before construction is finished. More

by dmatoka Verified Customer Verified Customer

Report | Print

Carlos was professional , and helpful from beginning to end . He even helped after the sale end . He even helped after the sale More

by bkwild49 Verified Customer Verified Customer

Report | Print

Lexus Service was nothing but amazing and top notch. Everyone was very professional and so helpful and nice. Dean Serafine, Leo, Matt Parnell, James Deal and Arthur. You are very lucky to have such a gr Everyone was very professional and so helpful and nice. Dean Serafine, Leo, Matt Parnell, James Deal and Arthur. You are very lucky to have such a great crew. Those guys are great!! More

by rachaelladd027 Verified Customer Verified Customer

Report | Print

Great service by everyone Timely, efficient, and friendly I am very impressed with this dealer friendly I am very impressed with this dealer More

by handymanlwr Verified Customer Verified Customer

Report | Print

I found the dealership to be honest, efficient, and willing to answer any of my questions. Would absolutely recommend Scott in sales and Jason in Service. Both superb. willing to answer any of my questions. Would absolutely recommend Scott in sales and Jason in Service. Both superb. More

by NSTARK17 Verified Customer Verified Customer

Report | Print

An assembly line in sales department. Very respectful employees. Dealership currently is complete disarray. Will see how service works. Very respectful employees. Dealership currently is complete disarray. Will see how service works. More

by CLAUDDUVAL Verified Customer Verified Customer

Report | Print

This dealership is under construction but they go out of their way to make you feel at home. We dealt with the sales person, finance person and a few days later we dealt with the service team as we had the their way to make you feel at home. We dealt with the sales person, finance person and a few days later we dealt with the service team as we had the windows tinted. They are a great all around team. Mark Brown, our sales person has been in touch numerous times over the first weeks asking us how everything was going and if we had any questions or concerns to call or text hom. Great customer service. More

by brianramthun Verified Customer Verified Customer

Report | Print

I was scare by the service rep who said my tire could not be repaired and I wouldn’t make it out of the lot. No details. I was trapped there and ended up overpaying for a new tire and didn’t have my car for be repaired and I wouldn’t make it out of the lot. No details. I was trapped there and ended up overpaying for a new tire and didn’t have my car for 4 days. It was a slow leak, not damage. Don’t know if they tried to repair it. Just said they wouldn’t let me leave. I felt I had no choice. Preyed on my fear. More

Report | Print

It was a pleasure doing business there. Greg was very professional and helpful. The whole team was courteous. We chat and set up an appointment on line for a test drive and bought a nice Greg was very professional and helpful. The whole team was courteous. We chat and set up an appointment on line for a test drive and bought a nice vehicle. We also bring the car in for addition PPF and tint. Everything was smooth. Highly recommend. More

by Kimtien Verified Customer Verified Customer

Report | Print

In general, I am very pleased with Lexus of Sarasota. Carl Leblance was a very professional and communicative sales associate. He was always available for questions and kept me informed. He connected me Carl Leblance was a very professional and communicative sales associate. He was always available for questions and kept me informed. He connected me with the amazing Jaden Shelburne to understand the technology of the vehicle. He never lost patience and maintained a very positive and helpful manner with me. My experience with finance was initially thought to be positive; however, Eric, I believe, tried to mislead me regarding the maintenance program. This may indeed be a good program but misleading me about the cost of some services left me with a bad image of the experience. I may reconsider the purchase of this program when my two included services are completed. Kelly McKallister, in guest relations, very respectfully and non-defensively responded to my experiences and thoughts associated and made every effort to make things right for me which I very much appreciate. James Deal in service also made every effort to make my experience leaving my new vehicle to have tinting of the windows completed. He had a loaner vehicle ready to go and when i went to pick up my new car, had it washed and parked for me ready to take home. I realize that no experience at a dealership will be perfect, however, Lexus of Sarasota is a work in progress with the construction and hopefully will be a far improved dealership and service provider for our community. More

by PWingenfeld Verified Customer Verified Customer

Report | Print