James Gerrard | Page 25

Everyone at the dealership was very nice and helpful. They were knowledgeable and friendly. They answered all of my questions, and even asked if I had more questions or if they could help me with anythin They were knowledgeable and friendly. They answered all of my questions, and even asked if I had more questions or if they could help me with anything else. I never felt intimidated only respected. More

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I bought my 4th vehicle from suburban Toyota of novi !! Absolutely fantastic experience from the entire staff !!!! Robert the salesman was outstanding professional. The sales manager went out of his way to Absolutely fantastic experience from the entire staff !!!! Robert the salesman was outstanding professional. The sales manager went out of his way to help me , and he and Robert have tajen care me and my family for years !!!! The finance manager made the whole experience fast super easy and professional. Best experience ever !! More

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I was very pleased with my experience at Surburban Toyota. Alex, Zach, and James made the process easy, far, and enjoyable. Thank you for you help. Toyota. Alex, Zach, and James made the process easy, far, and enjoyable. Thank you for you help. More

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Great Experience With Michael Joh, James Gerrard and Zach Lukenbill Thank you so much for a great deal on RAV4 Hybrid And Super Quick Transaction Lukenbill Thank you so much for a great deal on RAV4 Hybrid And Super Quick Transaction More

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Don, James, and Mike were the best team I could have hoped for. I had a lot of expectations for my new vehicle and a very tight schedule to accomplish the task. Don helped me build a model that I would hoped for. I had a lot of expectations for my new vehicle and a very tight schedule to accomplish the task. Don helped me build a model that I would love and James was able to find and relocated it within 24hrs. Phenomenal customer service and communication. This team was knowledgeable, caring, and genuine. I could not have asked for more. More

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Alex Lavrov from Sales dept. is the person to speak with. He is very helpful and gave me a very good deal for my new Rav4. I would definitely recommend talking to Alex. He is very helpful and gave me a very good deal for my new Rav4. I would definitely recommend talking to Alex. More

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Don recently helped me lease a 2021 Toyota Corolla. He went above and beyond making it very affordable to for me, especially since I’m starting school again. Upon going to pickup my new vehicle - Don had went above and beyond making it very affordable to for me, especially since I’m starting school again. Upon going to pickup my new vehicle - Don had to inform me that the vehicle was hit and damaged when they took it to be cleaned. The sales manager, James Gerrard was able to give me a temporary vehicle for the night and gave me a check for my first car payment. These guys took the best care of me and I very much appreciate it. More

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Between our Salesman, Mr. Robert Guthrie-exceptional personality, and knows his Vehicles. The entire Management Team, with a special “shout out“ to Mr. James Gerrard for all his kind words and most obvi personality, and knows his Vehicles. The entire Management Team, with a special “shout out“ to Mr. James Gerrard for all his kind words and most obviously his Professionalism ! Also a big “thank you” to Mike, our Sales Agreement Officer for the many different options too chose from. Many thanks, Billy Tanner. More

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Alex did an outstanding job showing me all the features of a Toyota Rav 4 Hybrid and giving me a test drive. Was very impressed by his knowledge of all the features of a hybrid model. My first of this type of a Toyota Rav 4 Hybrid and giving me a test drive. Was very impressed by his knowledge of all the features of a hybrid model. My first of this type. He listened very patiently to all my questions and gave me the answers I requested. A fantastic job. Well done! Could not ask for a better salesman that put no pressure on me to buy the car. Through the whole process he made sure that there no questions unanswered. I'd like to give a special thanks Cody and James in the management department for making sure that I got the car I wanted at the right price with the right features.James helped me for the third Toyota Rav 4. He made sure the car was properly prepped when Alex was not available. Both were very concerned that I was completely 100 percent satisfied. Lastly Mike made a outstanding effort to make sure I understood all the paper work. He explained all the documents thoroughly. Hopefully they'll be around for my next Toyota down the road..You can't go wrong with this team. More

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Don is so easy to work with. He makes you feel comfortable & doesn’t pressure you into anything. After selling me the car he personally put the car mats in & went over all the car specs with me. J comfortable & doesn’t pressure you into anything. After selling me the car he personally put the car mats in & went over all the car specs with me. James was also really personable & friendly. I live about an hour away from Farmington but these 2 made the whole experience smooth, easy & definitely worth the drive! More

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