James Gerrard | Page 32

Best car buying experience we have ever had Everything was as I requested don and James were knowledgable about the vehicle and some upgrades I want to do they have us tour of the service depart Everything was as I requested don and James were knowledgable about the vehicle and some upgrades I want to do they have us tour of the service department and we are going to use you for all of our service needs. More

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Excellent service Don Yu, James Gerrard, Ryan Prince, and Lance were amazing people who helped me get out of the terrible car I was in. I've always wanted a Toyota SUV Don Yu, James Gerrard, Ryan Prince, and Lance were amazing people who helped me get out of the terrible car I was in. I've always wanted a Toyota SUV and you guys really helped me out when no one would approve me! They truly went above and beyond to get me the most reasonable price they could and were upfront with me about everything!! THANK YOU SO MUCH! Will definitely recommend you to everyone I know! More

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Perfect Buying Experience Don Yu and James Gerrard worked hard to get our business -- beating the lowest price we had gotten elsewhere. Both Don and James were personable, pat Don Yu and James Gerrard worked hard to get our business -- beating the lowest price we had gotten elsewhere. Both Don and James were personable, patient, and attentive to our needs, making our buying experience not only economical but a real pleasure! More

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Don Yu n James Gerrard Fabulous sales team for a new car sales n used car transaction with patience and how to minimal sales pressure/tactics n a win~ win view n attention t Fabulous sales team for a new car sales n used car transaction with patience and how to minimal sales pressure/tactics n a win~ win view n attention to details n very courteous n pleasant do deal with.. I would go back in th future!!! Thank u Don n James!! More

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Wonderful Dealership/Wonderful People This is the third car in a row that I got from this dealership. James, the sales manager, was extremely helpful in each and every transaction. He is v This is the third car in a row that I got from this dealership. James, the sales manager, was extremely helpful in each and every transaction. He is very kind and open. Don, the sales representative, was just great. He is very respectful, worked so hard to get me the best deal, always follows up with me, and made sure that I was completely satisfied. I have been leasing cars since i started in my industry in 1982, and I have never gotten the same manufacturer of a vehicle twice in a row, let alone gone to the same dealership twice in a row. So since this is my third straight time here, I think that says a ton about James and Don. I strongly recommend both of them. You will be so happy to work with them!!!!!! More

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EXCEPTIONAL experience Robert, Zack, James and Michael are the people I worked with at this dealership. They are nothing short of wonderful to work with. Genuine, warm, we Robert, Zack, James and Michael are the people I worked with at this dealership. They are nothing short of wonderful to work with. Genuine, warm, welcoming, professional and efficient. Easy breazy- none of that fake, pushy manipulative atmosphere one might come across at other dealerships. They take care of people and make you feel like family rather than a customer. My heartfelt appreciation for everything you did for us, from getting the color we wanted from an dealership, to discounts- going the extra mile in caring to make us happy..Thank you very much! More

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Awesome experience! Suburban Toyota Farmington Hills, Michigan is not a typical car dealership. To say that we are satisfied with them is an understatement. Zero bait and Suburban Toyota Farmington Hills, Michigan is not a typical car dealership. To say that we are satisfied with them is an understatement. Zero bait and switch, and no pushing. What was discussed on phone and email was what was delivered. From Gwendolyn G. to Don Yu, and James Gerrard, it was clock work and cake walk. Gwendolyn G. is definitely a strong spokesperson for Suburban Toyota, and I doubt if nobody will not be convinced and assured by her to by from Suburban Toyota. Don was great, and didn't waste our time at all. He knew what he was doing, and with James' support and expertise, all was delivered as discussed and agreed, and we took our Sienna home with joy. I don't think all car dealerships can guarantee this experience. Thank you Suburban Toyota. My contacts and I will continue to spread business to you if you continue to provide great experience to all. More

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Wonderful buying experience Don Yu was terrific to work with. He was professional and kind. He worked hard to get me exactly what I wanted. He patiently answered my questions and Don Yu was terrific to work with. He was professional and kind. He worked hard to get me exactly what I wanted. He patiently answered my questions and gave me the information I needed to make a decision. Don goes the extra mile to help his customers! More

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A pleasant experience It's not often you can call buying a car a pleasant experience, but I really enjoyed it this time around. Don was a very low pressure salesman and too It's not often you can call buying a car a pleasant experience, but I really enjoyed it this time around. Don was a very low pressure salesman and took the time to show me all the features of the cars and gave me as much time as I needed to make decisions. With the assistance of James Gerrard he was able to locate me a great minivan at a very reasonable price. I definitely would recommend this dealership. More

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Leased a vehicle Don did a great job and made the whole process of leasing easier. He took time and explained the features of the car. Excellent customer service. Don did a great job and made the whole process of leasing easier. He took time and explained the features of the car. Excellent customer service. More

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