James Gerrard | Page 33

Satisfied customer! Don and sales manager James were incredibly helpful and pleasant to work with. I came to the dealership with the expectation of simply “looking” and w Don and sales manager James were incredibly helpful and pleasant to work with. I came to the dealership with the expectation of simply “looking” and was not planning to purchase. However when I saw the unique 2019 Tacoma at the dealer, I fell in love and had to have it. Don and James made it happen. Great people and knowledgeable of the product which is always a plus when working face to face with the customer. More

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Amazing Customer Service I’ve been getting my 2 older Toyota vehicles serviced here for about 4 years since we moved out to Farmington Hills, and thought about purchasing some I’ve been getting my 2 older Toyota vehicles serviced here for about 4 years since we moved out to Farmington Hills, and thought about purchasing something new for awhile. Well, when a complex situation arose, I’m so grateful the 3 team members I worked with made the purchase of a brand new car such a pleasure. Don, was my point man for getting a deal done in a timely manner, I didn’t think could get completed without a lot of back and forth negotiations. But I came in and discussed my situation and we had agreed on a proposal within an hour or so! Don was very busy with other customers, but he always got back with me with important information in a timely manner to meet our delivery date of a new avalaon hybrid. I’m truly blessed to have had the opportunity to work out a very tricky deal in my eyes but they made the deal go through so smoothly, it truly showed me the professionalism and experience they have in making sure customer satisfaction was their main goal and accomplished. James the sales manager went above and beyond to get me a very fair trade in value, and Zach the financial services manager was very supportive in getting all the details completed and to my surprise without any “catches” along the way. Truly wish this dealership continued success in the future! Without a doubt the best experience I’ve had buying a new car! Thanks again Don, Zach, James, and the whole team at Suburban Toyota of Farmington Look forward to working with you guys again. Satisfied Customer, Andy More

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Great Efficient Sales Yvette, James and Zach were great to work with. Came in for a used car listed, ended up leaving with a new 4Runner. I am a very busy person unable to Yvette, James and Zach were great to work with. Came in for a used car listed, ended up leaving with a new 4Runner. I am a very busy person unable to spend a half day at a car dealer like my previous experiences car buying. The team in farmington worked quickly to limit my time waiting around. Definitely will come back again! Also I was given a no haggle fair price for my trade on top of everything! More

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Best car buying experience we have ever had Everything was as I requested don and James were knowledgable about the vehicle and some upgrades I want to do they have us tour of the service depart Everything was as I requested don and James were knowledgable about the vehicle and some upgrades I want to do they have us tour of the service department and we are going to use you for all of our service needs. More

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Excellent service Don Yu, James Gerrard, Ryan Prince, and Lance were amazing people who helped me get out of the terrible car I was in. I've always wanted a Toyota SUV Don Yu, James Gerrard, Ryan Prince, and Lance were amazing people who helped me get out of the terrible car I was in. I've always wanted a Toyota SUV and you guys really helped me out when no one would approve me! They truly went above and beyond to get me the most reasonable price they could and were upfront with me about everything!! THANK YOU SO MUCH! Will definitely recommend you to everyone I know! More

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Perfect Buying Experience Don Yu and James Gerrard worked hard to get our business -- beating the lowest price we had gotten elsewhere. Both Don and James were personable, pat Don Yu and James Gerrard worked hard to get our business -- beating the lowest price we had gotten elsewhere. Both Don and James were personable, patient, and attentive to our needs, making our buying experience not only economical but a real pleasure! More

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Don Yu n James Gerrard Fabulous sales team for a new car sales n used car transaction with patience and how to minimal sales pressure/tactics n a win~ win view n attention t Fabulous sales team for a new car sales n used car transaction with patience and how to minimal sales pressure/tactics n a win~ win view n attention to details n very courteous n pleasant do deal with.. I would go back in th future!!! Thank u Don n James!! More

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Wonderful Dealership/Wonderful People This is the third car in a row that I got from this dealership. James, the sales manager, was extremely helpful in each and every transaction. He is v This is the third car in a row that I got from this dealership. James, the sales manager, was extremely helpful in each and every transaction. He is very kind and open. Don, the sales representative, was just great. He is very respectful, worked so hard to get me the best deal, always follows up with me, and made sure that I was completely satisfied. I have been leasing cars since i started in my industry in 1982, and I have never gotten the same manufacturer of a vehicle twice in a row, let alone gone to the same dealership twice in a row. So since this is my third straight time here, I think that says a ton about James and Don. I strongly recommend both of them. You will be so happy to work with them!!!!!! More

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EXCEPTIONAL experience Robert, Zack, James and Michael are the people I worked with at this dealership. They are nothing short of wonderful to work with. Genuine, warm, we Robert, Zack, James and Michael are the people I worked with at this dealership. They are nothing short of wonderful to work with. Genuine, warm, welcoming, professional and efficient. Easy breazy- none of that fake, pushy manipulative atmosphere one might come across at other dealerships. They take care of people and make you feel like family rather than a customer. My heartfelt appreciation for everything you did for us, from getting the color we wanted from an dealership, to discounts- going the extra mile in caring to make us happy..Thank you very much! More

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Awesome experience! Suburban Toyota Farmington Hills, Michigan is not a typical car dealership. To say that we are satisfied with them is an understatement. Zero bait and Suburban Toyota Farmington Hills, Michigan is not a typical car dealership. To say that we are satisfied with them is an understatement. Zero bait and switch, and no pushing. What was discussed on phone and email was what was delivered. From Gwendolyn G. to Don Yu, and James Gerrard, it was clock work and cake walk. Gwendolyn G. is definitely a strong spokesperson for Suburban Toyota, and I doubt if nobody will not be convinced and assured by her to by from Suburban Toyota. Don was great, and didn't waste our time at all. He knew what he was doing, and with James' support and expertise, all was delivered as discussed and agreed, and we took our Sienna home with joy. I don't think all car dealerships can guarantee this experience. Thank you Suburban Toyota. My contacts and I will continue to spread business to you if you continue to provide great experience to all. More

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