James Gerrard | Page 33

EXCEPTIONAL experience Robert, Zack, James and Michael are the people I worked with at this dealership. They are nothing short of wonderful to work with. Genuine, warm, we Robert, Zack, James and Michael are the people I worked with at this dealership. They are nothing short of wonderful to work with. Genuine, warm, welcoming, professional and efficient. Easy breazy- none of that fake, pushy manipulative atmosphere one might come across at other dealerships. They take care of people and make you feel like family rather than a customer. My heartfelt appreciation for everything you did for us, from getting the color we wanted from an dealership, to discounts- going the extra mile in caring to make us happy..Thank you very much! More

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Awesome experience! Suburban Toyota Farmington Hills, Michigan is not a typical car dealership. To say that we are satisfied with them is an understatement. Zero bait and Suburban Toyota Farmington Hills, Michigan is not a typical car dealership. To say that we are satisfied with them is an understatement. Zero bait and switch, and no pushing. What was discussed on phone and email was what was delivered. From Gwendolyn G. to Don Yu, and James Gerrard, it was clock work and cake walk. Gwendolyn G. is definitely a strong spokesperson for Suburban Toyota, and I doubt if nobody will not be convinced and assured by her to by from Suburban Toyota. Don was great, and didn't waste our time at all. He knew what he was doing, and with James' support and expertise, all was delivered as discussed and agreed, and we took our Sienna home with joy. I don't think all car dealerships can guarantee this experience. Thank you Suburban Toyota. My contacts and I will continue to spread business to you if you continue to provide great experience to all. More

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Wonderful buying experience Don Yu was terrific to work with. He was professional and kind. He worked hard to get me exactly what I wanted. He patiently answered my questions and Don Yu was terrific to work with. He was professional and kind. He worked hard to get me exactly what I wanted. He patiently answered my questions and gave me the information I needed to make a decision. Don goes the extra mile to help his customers! More

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A pleasant experience It's not often you can call buying a car a pleasant experience, but I really enjoyed it this time around. Don was a very low pressure salesman and too It's not often you can call buying a car a pleasant experience, but I really enjoyed it this time around. Don was a very low pressure salesman and took the time to show me all the features of the cars and gave me as much time as I needed to make decisions. With the assistance of James Gerrard he was able to locate me a great minivan at a very reasonable price. I definitely would recommend this dealership. More

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Leased a vehicle Don did a great job and made the whole process of leasing easier. He took time and explained the features of the car. Excellent customer service. Don did a great job and made the whole process of leasing easier. He took time and explained the features of the car. Excellent customer service. More

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Test drive turned purchase! Don was very helpful and knowledgeable, as well as flexible when i changed my mind and wanted to try out a different vehicle! Don made sure to have th Don was very helpful and knowledgeable, as well as flexible when i changed my mind and wanted to try out a different vehicle! Don made sure to have the options available for me, and once my mind was made up, he acted SUPER efficiently and got the ball rolling on the finance end so i could drive away in a new car that same day! Very pleasurable experience, no haggle, and no pressure. Don was a breath of fresh air in the car buying experience! The sales manager James and Zach from finance both helped immensely in making this a stress-free day as well! More

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Awesome sales!! Don and James were super helpful the entire time. They totally realized we were obsessed with a white Tacoma after we walked the lot to look at what t Don and James were super helpful the entire time. They totally realized we were obsessed with a white Tacoma after we walked the lot to look at what they had. They did everything they could to make us walk out super happy! It didn’t feel like your standard sales pitch that I’ve had from every other car salesman. I appreciated their honesty and their will to make it work for us. I will recommend this dealership and Don and James to anyone interested in a Toyota, and I’m pretty positive after our friends see our new truck they’ll be asking!! Thanks again Don and James!! More

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Excellent Experience!!! I purchased a C-HR from Suburban Toyota, my Salesman Don was great, His manager James Gerrard went above & beyond to find the exact color I wanted. Th I purchased a C-HR from Suburban Toyota, my Salesman Don was great, His manager James Gerrard went above & beyond to find the exact color I wanted. The overall experience was Awesome! I highly recommend this dealership!! More

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Robert was great Robert did an excellent job finding me the right vehicle. thanks for your help, looking forward to see you for my next vehicle. Great job Robert did an excellent job finding me the right vehicle. thanks for your help, looking forward to see you for my next vehicle. Great job More

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Awesome experience! As I was approaching the dealership, the gentlemen greeted me with a pleasant smile and it was a connection that lasted until we consolidated the deal As I was approaching the dealership, the gentlemen greeted me with a pleasant smile and it was a connection that lasted until we consolidated the deal. This man is outstanding, along with the rest of the staff that work in Suburban Toyota in Farmington Hills. More

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