James Gerrard | Page 7

A Dealership Experience That Changed My Mind! Coming from a family that has notoriously avoided dealerships, I was hesitant about leasing a car for the first time. I had walked into other deal Coming from a family that has notoriously avoided dealerships, I was hesitant about leasing a car for the first time. I had walked into other dealerships and didn’t get the same warm greeting or team-oriented feel that I experienced at Suburban Toyota of Farmington Hills. But Sales Manager James Gerrard and Sales Consultant Malik Green completely changed my perspective. Malik was incredibly patient with my needs and mindful of my budget, even though I showed up at a time when he had multiple other customers. He never made me feel rushed and took the time to help me secure a student discount, which I really appreciated. His professionalism and attentiveness made the entire process smooth and stress-free. James and Malik clearly function as a team that genuinely cares about their customers. They weren’t just trying to sell me a car—they wanted to ensure I was in a safe, reliable vehicle that fit my needs. Their personable approach, transparency, and dedication to making sure I felt confident in my decision made all the difference. I’ve been going through them since 2021, and I hope James and Malik are always there because I wouldn’t want to go anywhere else. If you’re like me and have hesitated to go through a dealership, I highly recommend working with this team—they truly care! More

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Awring is very knowledgeable, professional and personable. I will recommend her and Suburban Toyota to my friends and family. Thank you Awring. personable. I will recommend her and Suburban Toyota to my friends and family. Thank you Awring. More

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Issa was informative, very helpful and nice to work with on our purchase of our new RAV4 HEV. Thank you very much for the pleasant experience, you will be highly recommended with all our friends and family on our purchase of our new RAV4 HEV. Thank you very much for the pleasant experience, you will be highly recommended with all our friends and family More

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Outstanding Service and Exceptional Experience I recently had the pleasure of purchasing a vehicle from this dealership, and I couldn’t be more impressed with the service and overall experience. Fro recently had the pleasure of purchasing a vehicle from this dealership, and I couldn’t be more impressed with the service and overall experience. From start to finish, the team went above and beyond to ensure my complete satisfaction. A special thank you to Awring Ahmed, my sales representative, whose exceptional professionalism and patience truly made the difference. Awring took the time to understand my needs and provided insightful recommendations that ultimately led me to the perfect pickup truck. While I initially had my heart set on a different vehicle, Awring’s guidance and expertise helped me realize that this truck was the ideal fit for me. His dedication to ensuring I was fully satisfied with my decision was outstanding. James Mitchell, as the new manager, you’ve clearly set a high bar for leadership. The entire process went smoothly, and I deeply appreciate the effort you put into securing a great deal for me. Your attention to detail and customer-first approach made all the difference. James Gerrard and Josh Katowich, your contributions were invaluable in ensuring a seamless experience. You were both thorough, knowledgeable, and always available to answer my questions, making the entire process stress-free. To the entire team, thank you for your commitment to outstanding service. It’s clear that customer satisfaction is a top priority, and I left not only with a new Toyota pickup truck but also with a strong sense of appreciation for the care and attention you provided. I will certainly recommend this dealership to others and will return for any future automotive needs. Thank you again for making this such a positive experience! Sincerely, Sri Harshavardhan Founder & President, Shree Vedic Center Farmington, Michigan More

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Impressive dealer in service with very knowledgeable staff and courteous sale in Awring Ahmed. Well done. staff and courteous sale in Awring Ahmed. Well done. More

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The moment you step a foot in their lobby, you feel welcomed, you hear good morning from everyone, stress free, really, how do they do that, simple, yes, I felt like a family, because easy going and kn welcomed, you hear good morning from everyone, stress free, really, how do they do that, simple, yes, I felt like a family, because easy going and knowledgable sales reps made my experience remarkable, I've already made plans to comeback to buy my wife a car from Suburban Toyota Team of Farmington Hills. Thank you for doing what you're doing with great customer service you provided and making buying a New Toyota is less hassle and fun. Thank you James Gerard and Cody Adams for making it real ! And last my sales rep; Awring, thank you for your dedication and devotion to earn my business. God bless all and Happy holidays. More

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Awring Ahmed Was the best she made sure all are question are answered and she made the purchase process simple and quick really knowledgeable person I highly recommend her are answered and she made the purchase process simple and quick really knowledgeable person I highly recommend her More

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Just bought my first car today, and I couldn't be more thrilled! Huge thanks to the amazing team at Suburban Farmington Hills—Issa N., Alex Salata, and James Gerard. They went above and beyond with incred thrilled! Huge thanks to the amazing team at Suburban Farmington Hills—Issa N., Alex Salata, and James Gerard. They went above and beyond with incredible customer service, showing real attentiveness, honesty, and care for me and my family. They listened closely, respected our preferences, and guided us through every step. Truly a 10 out of 10 experience! I’m beyond grateful and blessed to have met such wonderful people. Highly recommend! #NPLaura Thank you Issa for introducing my family to your amazing team!!! We are so happy with the results. More

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Aiyad Ahmed, James Gerrard, and General Manager Cody Adams are absolutely the Best! First Class experience all the way around at Suburban Toyota of Farmington Hills. My I have four current leases now Adams are absolutely the Best! First Class experience all the way around at Suburban Toyota of Farmington Hills. My I have four current leases now with Suburban Toyota of FH and have alway enjoyed dealing with the staff. I would highly recommend buying or leasing from this dealership. More

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Awring is a star! She made the process smooth and easy and kept me up-to date every step of the way. Thank you Awring for an awesome experience! She made the process smooth and easy and kept me up-to date every step of the way. Thank you Awring for an awesome experience! More

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