James Gibbons

Took my car to change the brakes. They only did the necessary replacements which saved me tons of money. Good service in more than 4 years that I am a customer. They only did the necessary replacements which saved me tons of money. Good service in more than 4 years that I am a customer. More

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Classic bait and switch … told Julie I had received a $100 gift card and needed an oil change. She quoted me $120 plus tax less $100 gift card would be a $20 balance. When I went to pay the bill after $100 gift card and needed an oil change. She quoted me $120 plus tax less $100 gift card would be a $20 balance. When I went to pay the bill after the service was delivered, Julie told me she had to charge me full price of $147.. I objected and she ignored my protestation. I could care less about the $27 overcharge but it is the principle. Previously, as I was awaiting the service I inquired about buying a new BMW X5. Consequently, after I was overcharged, I informed Julie, the other service people (one woman was extremely understanding and provided me with a free car wash coupon), and then the sales representatives that I would NEVER purchase a car from Herb Chambers again. Note I have up to this point purchased 3 vehicles from Herb Chambers. I hope Herb Chambers felt it was worth it - $27 overcharge just cost them a $80,000 sale! More

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The dealership is very conveniently located to Boston, and the employees are professional and extremely service oriented (of special note for recognition is James Gibbons in the service department). and the employees are professional and extremely service oriented (of special note for recognition is James Gibbons in the service department). More

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James helped me take care of two issues covered by warranty. The work was done on time and covered by the warranty. Much appreciated having him navigate the process for me. He kept me informed and warranty. The work was done on time and covered by the warranty. Much appreciated having him navigate the process for me. He kept me informed and got the work done as planned and on time. Thanks. More

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Good service. James excellent. With advice and keeping me informed about what is going on. James excellent. With advice and keeping me informed about what is going on. More

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Excellent and professional services! Very nice teams and patient staffs to answer questions and provide excellency Very nice teams and patient staffs to answer questions and provide excellency More

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James in service is excellent. The guys taking the cars at check in are great too. The guys taking the cars at check in are great too. More

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Efficient, fast, friendly, would not go anywhere else for service! Relaxing atmosphere in waiting areas. service! Relaxing atmosphere in waiting areas. More

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Kirril was very top 10. He went above and beyond and got my service done on time.. He went above and beyond and got my service done on time.. More

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Dropped car off for a recall notice. Brake fluid flush and software update. Dealer called me an Uber to get home and then delivered the car to me. The next day I met with a genius who Brake fluid flush and software update. Dealer called me an Uber to get home and then delivered the car to me. The next day I met with a genius who set up my profile and paired my phone which kept getting disconnected. Now all systems are go. Professional and responsive. More

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