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James Hatchett
James Hatchett at BMW of Orland Park

James Hatchett

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.8
166 Reviews
4.8

166 Reviews

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166 Reviews of James Hatchett

July 03, 2025

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Employee Rating

Everybody was nice and polite and knowledgeable they explain everything to us and they advise us about some issue we have after all everybody was perfect More

by DOMINOS2726
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe, Kevin Hernandez

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Jul 03, 2025

BMW of Orland Park responded

Thank you for sharing your experience with us! We're overjoyed to hear that our team at BMW of Orland Park provided knowledgeable and polite service. We appreciate your feedback and are here if you need anything else!

July 02, 2025

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Kevin was great help. He took care of me everytime I came in and helped me fix my car More

by DUAADINA
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe, Kevin Hernandez , Huda abed

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Jul 03, 2025

BMW of Orland Park responded

Thanks for choosing BMW of Orland Park! We're so glad Kevin was a huge help and ensured your car was running smoothly again.

July 01, 2025

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James is a great service rep. He was the only one assisted me after waiting 45 minutes for help More

by WALKERTRAE
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Service Time
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Recommend Dealer
Yes
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Jul 01, 2025

BMW of Orland Park responded

Thank you for your honest feedback. We’re glad James was able to assist you and appreciate your patience during the wait. We’re sorry for the delay and are working to improve wait times so every visit is smoother. Best Wishes, BMW Of Orland Park

June 29, 2025

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Very bad technical support addressing issues. Not even get back to me explaining way resolution More

by ARWADATIYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe, Kevin Hernandez

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Jul 01, 2025

BMW of Orland Park responded

We’re sorry to hear about your experience and apologize for the lack of communication. Your concerns are important to us, and we’d appreciate the opportunity to make things right. Please reach out to our management team so we can assist you directly. Brian Coster 708-460-4545 Best Wishes, BMW Of Orland Park

June 25, 2025

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Employee Rating

Great service provided with BMW. Always welcomed with a handshake and service. Greatly appreciate the attention I receive with James & Tony with my vehicle and the services needed. More

by SALAS_FRANCISCO95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Scanlon

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Jun 25, 2025

BMW of Orland Park responded

We're happy to hear that James and Tony provided you with excellent service at BMW of Orland Park! Your appreciation means a lot to us, and we're here whenever you need assistance. Safe driving!

June 25, 2025

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James is an excellent professional representative of Zeigler BMW! First time receiving the service technicians video summary. Nice touch. Happy with my service visit, More

by TED.CROWE
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Service Time
Service Communication
Recommend Dealer
Yes
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Jun 25, 2025

BMW of Orland Park responded

We're happy to hear that James and the team at BMW of Orland Park provided you with excellent service! It's great to know you appreciated the video summary from our technicians. Thanks for choosing us, and we look forward to your next visit!

June 23, 2025

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The service members went above and beyond to make sure that my vehicle was in great running condition More

by RENFRO.ANTWANE
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Recommend Dealer
Yes
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Jun 23, 2025

BMW of Orland Park responded

Thank you for the kind words! We're glad our service team went above and beyond to ensure your vehicle is running at its best. We appreciate your trust and look forward to serving you again! Best Wishes, BMW Of Orland Park

June 23, 2025

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Everyone is always very friendly and helpful. It’s a nice location, but the service department does seem to take a long time to process requests. More

by PHILIPMAY91
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cory Kazienko

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Jun 24, 2025

BMW of Orland Park responded

Thank you for your feedback! We're glad to hear you find our team friendly and the location welcoming. We appreciate your patience and will work on improving our service processing times to better serve you. Best Wishes, BMW Of Orland Park

June 22, 2025

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Friendly, courteous and efficient. My car appears to be repaired after bringing it back twice for the same issue. More

by HAYESB
Recommend Dealer
Yes

Other Employees Tagged: Colleen Wright

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Jun 23, 2025

BMW of Orland Park responded

Thank you for sharing your experience with BMW of Orland Park. We're glad to hear that our team was friendly and efficient, and we appreciate your patience in resolving the issue. If there's anything else we can do for you, please let us know!

June 20, 2025

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James provided excellent customer service while providing me with up to date info of my vehicle! More

by Manny
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Recommend Dealer
Yes
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Jun 23, 2025

BMW of Orland Park responded

Here at BMW of Orland Park, we are always thankful for positive feedback from our customers. Thank you, Manny!

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