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James Hatchett
James Hatchett at BMW of Orland Park

James Hatchett

Service Client Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.8
217 Reviews
4.8

217 Reviews

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217 Reviews of James Hatchett

January 31, 2026

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Employee Rating

BMW of Orland Park, provides fantastic quality service in a courteous, efficient and professional manner! More

by LTIGATR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 02, 2026

BMW of Orland Park responded

We're honored to read your review! Thank you for choosing BMW of Orland Park and for sharing your support. We look forward to welcoming you back next time!

January 22, 2026

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Employee Rating

Miscommunication between service advisor and technician. Was told that the job will take 1.5hrs waited 3hrs and was told that the car needed another 2hrs to finish. More

by Hieam1976
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 22, 2026

BMW of Orland Park responded

Thank you for your feedback. We apologize for the delay in your service and glad we where able to provide your loaner vehicle for the extended visit. Please feel free to reach Eddie Marquie, Sales Manager at 708-460-4545 to further discuss. Best Wishes, BMW Of Orland Park

January 14, 2026

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Employee Rating

Very businesslike. Work was performed in the timeframe discussed at initial service consultation. Plenty of waiting room seating. More

by SAW1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 15, 2026

BMW of Orland Park responded

Thank you so much for your 5-star review! We appreciate your business and hope to see you again at BMW of Orland Park!

January 09, 2026

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Employee Rating

Ok ok ok o k ok obk oko bk ok oko mok ok ok ok More

by JOANNFORIEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alvin Crowder, Dion Grace, Jason Jakubowski, Richard Pool, Cory Kazienko, Rob Snipe, Candice Ocegueda, Jordan Vieceli

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Jan 09, 2026

BMW of Orland Park responded

Thank you for your confidence in BMW of Orland Park, Joann!

Jan 09, 2026

BMW of Orland Park responded

Thank you for your feedback! We appreciate you taking the time to leave a review and hope to assist you again in the future. Best Wishes, BMW Of Orland Park

January 03, 2026

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Employee Rating

Arriving I was greeted and taken care instantly. Jordan was polite and attentive. Very professional and fast service.overall excellent service More

by BLAZESR20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Vieceli

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Jan 06, 2026

BMW of Orland Park responded

We are so grateful for your business and your fantastic review! We will be sure to thank Jordan for his hard work. See you next time at BMW of Orland Park!

January 03, 2026

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Employee Rating

Service was quick and easy. They gave me a loaner while the car was in for a recall. More

by Mehul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool, Cory Kazienko, Rob Snipe, Candice Ocegueda, Jordan Vieceli

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Jan 06, 2026

BMW of Orland Park responded

Thank you, Mehul, for stopping by to leave BMW of Orland Park a wonderful review!

December 09, 2025

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Employee Rating

James was very accommodative, phenomenal communication. Ride to my work was very smooth, and prompt response to all communications More

by FTALDAAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 09, 2025

BMW of Orland Park responded

We are grateful for your feedback regarding our team at BMW of Orland Park! It's fantastic to hear that James provided excellent communication and made everything seamless.

December 06, 2025

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Employee Rating

Love dealing with this place. Have purchased 3 vehicles and hopefully more. Great service department. More

by DSOLAYA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 08, 2025

BMW of Orland Park responded

Thank you for your loyalty! We're thrilled to hear you’ve enjoyed working with us and appreciate your continued trust through three vehicle purchases. Our service team is always here for you, and we look forward to helping you with many more in the future! Best Wishes, BMW Of Orland Park

Dec 08, 2025

BMW of Orland Park responded

Thank you for choosing BMW of Orland Park and for your loyalty! We’re so grateful for your business and we look forward to helping you again in the future! Enjoy your new vehicle!

December 04, 2025

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Employee Rating

James, was great! He conducted himself very well, and answered all questions I had. There was no dumb question! Thanks! More

by MZRODJAHNAE04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 04, 2025

BMW of Orland Park responded

Thank you for the great feedback! We’re glad James took such good care of you and made everything easy to understand. We appreciate you choosing us! Best Wishes, BMW Of Orland Park

December 02, 2025

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Employee Rating

Great service! Very detailed and efficient. James did a great job answering my questions. thank you very much. More

by LDEZELL15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 03, 2025

BMW of Orland Park responded

Thank you for your excellent review! We're glad James addressed all your questions and ensured you had a great visit. See you next time at BMW of Orland Park!

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