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James Hatchett
James Hatchett at BMW of Orland Park

James Hatchett

Service Advisor

BMW of Orland Park

11030 W 159th St
Orland Park, IL 60467

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4.8
155 Reviews
4.8

155 Reviews

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155 Reviews of James Hatchett

June 11, 2025

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Employee Rating

James is personable, knowledgeable, and helpful. Dealership is clean, comfortable, with a nice waiting area while your car is having surgery. More

by BONCZAK1
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Jakubowski

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Jun 11, 2025

BMW of Orland Park responded

Thank you for the positive feedback! We're delighted to hear that James provided excellent service and that you enjoyed our clean and comfortable facilities at BMW of Orland Park. We appreciate your support!

June 11, 2025

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Employee Rating

This one is honest and reliable. I had long term association with Co. My first BMW and also MB was with 50 years ago when you were at Evergreen Park. Then I got MB and BMW from EP. More

by LEEHAE627
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Recommend Dealer
Yes
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June 10, 2025

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James was very Knowledgeable, he listen to my concerns. I enjoyed of atmosphere the dealerships. More

by HUBBARDANDRE
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Recommend Dealer
Yes
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Jun 11, 2025

BMW of Orland Park responded

It was our pleasure to assist you. Thank you from all of us here at BMW of Orland Park!

June 10, 2025

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James Hatchett was fantastic as my service advisor, and I appreciated his professionalism. He communicated with me effectively every step of the way!! More

by JCTHRASHER1
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Recommend Dealer
Yes
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Jun 11, 2025

BMW of Orland Park responded

We're delighted to hear that James provided you with excellent service at BMW of Orland Park. Thank you for sharing your experience!

June 07, 2025

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It was very clean and the staff is extremely attentive and friendly. Everyone is very helpful More

by EVA8GB
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dion Grace, Jason Jakubowski, Richard Pool, Tony Scanlon, Cory Kazienko, Liz Cornelius, Rob Snipe, Kevin Hernandez

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Jun 09, 2025

BMW of Orland Park responded

Thank you for the kind words! We're so glad you had a positive experience with our friendly and attentive team. We appreciate your feedback and look forward to welcoming you back soon! Best Wishes, BMW Of Orland Park

June 07, 2025

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James quickly addressed my issue with the new car and it is now slated for repair when the part arrives. More

by Sandramartinrenner1
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Recommend Dealer
Yes
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Jun 09, 2025

BMW of Orland Park responded

Thank you for your review! We're glad to hear James took care of the issue quickly and has your repair already scheduled. We appreciate your patience and look forward to getting everything resolved as soon as the part arrives! Best Wishes, BMW Of Orland Park

May 31, 2025

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James Hatchett is great. He is friendly and professional. It is always a pleasant experience. Except when bill comes, lol. More

by BONCZAK1
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Workmanship
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Recommend Dealer
Yes
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Jun 02, 2025

BMW of Orland Park responded

We're delighted to hear that James made your visits enjoyable at BMW of Orland Park! We understand the feeling about the bill, but we're glad you had a positive experience overall. Thanks for sharing your feedback with us!

May 30, 2025

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James was AMAZING as usual. I live minutes from Perillo but because of James I make the drive to Orland Park. More

by MS.WGPOPE
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
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May 30, 2025

BMW of Orland Park responded

Thank you so much for the wonderful feedback! We're thrilled to hear that James continues to deliver an exceptional experience. It means a lot that you choose to make the drive to Orland Park because of him — we'll be sure to pass along your kind words. We truly appreciate your loyalty and look forward to seeing you again! Best Wishes, BMW Of Orland Park

May 30, 2025

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James is professional, knowledgeable and thorough. His service is always impeccable. He makes sure you are confident that your car has been serviced with excellence before you leave. More

by VICTORYFOCUSED
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe McFadden

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May 30, 2025

BMW of Orland Park responded

Thank you for highlighting James's exceptional service at BMW of Orland Park! We're delighted to know that his professionalism and thoroughness made your experience a positive one. We look forward to serving you again in the future!

May 12, 2025

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Employee Rating

I think that you should quote a time to be twice what you expect it to be done so that your clients aren’t disappointed in longer than anticipated wait time. Also said no to car wash as I knew that would ta More

by MICHELERONS
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 14, 2025

BMW of Orland Park responded

Thank you for sharing your feedback. We appreciate your patience and understand the importance of accurate time estimates, as well as following specific instructions. It's great to hear that James provided terrific service, but we'll work on improving communication to ensure a smoother experience next time. If there's anything else you'd like to discuss, feel free to reach out anytime! Best, Brian Coster - Service Director - (708) 460-4545

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