Manager, James Kim was very helpful.
He provided me with excellent advices and answered all my questions. He communicated with me very well. He went extra miles to help me. The servi
He provided me with excellent advices and answered all my questions. He communicated with me very well. He went extra miles to help me. The services to my car was timely and am very satisfied.
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by midori.tanino
Service Price Transparency
Jul 20, 2023 -
Koons Tysons Toyota responded
Midori, thank you for the great review! We're so glad that James provided excellent advice and went above and beyond to assist you. Your satisfaction is our priority, and we look forward to serving you again at Koons Tysons Toyota in the future. Have a wonderful day!
Had the pleasure of working again with James Kim for
service on my Highlander….such a pleasant, efficient and knowledgeable young man! And for second time needed to use concierge pick up and delivery….
service on my Highlander….such a pleasant, efficient and knowledgeable young man! And for second time needed to use concierge pick up and delivery…..hats off to their quality service for timely scheduling and contact calls as to process and to the prompt and courteous pick up and delivery young men.
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by Lag6383
Service Price Transparency
Jun 29, 2023 -
Koons Tysons Toyota responded
Thank you for the review! We are so glad to hear that you had such a successful service experience working with James and the Koons Tysons Toyota team. Drive safely in your Toyota Highlander, and we hope to see you back again down the road!
They were fast, polite, and they tended to everything i
asked them to, without trying to persuade me to spend unnecessary money on extras!
asked them to, without trying to persuade me to spend unnecessary money on extras!
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by Thomastonsusie
Service Price Transparency
Jun 27, 2023 -
Koons Tysons Toyota responded
Thomas, we're glad to hear that you had a positive experience with our team at Koons Tysons Toyota. Thank you for choosing us and for taking the time to leave a review. We hope to see you back again down the road!
I took my car in for an oil change and to investigate why
my car was turning off. James reminded me of my engine using up the oil faster than usual compared to other cars. But rather than insisting to chan
my car was turning off. James reminded me of my engine using up the oil faster than usual compared to other cars. But rather than insisting to change the engine, he suggested other lower cost solutions. I am grateful for James and he is my prefer service advisor. I don’t go to any other advisors.
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by monchiberm
Service Price Transparency
Jun 19, 2023 -
Koons Tysons Toyota responded
Thank you for sharing your positive experience with James at Koons Tysons Toyota! We're glad to hear that he provided you with helpful and cost-effective solutions for your car. We appreciate your loyalty as a customer, and we look forward to serving you again in the future! - The Koons Tysons Toyota team
I always work with James Kim concerning service issues on
my ‘99 Toyota Sienna XL.
He is a fantastic person to work with. He is polite, knowledgeable, and always answers questions about my car. Koon’s Toyot
my ‘99 Toyota Sienna XL.
He is a fantastic person to work with. He is polite, knowledgeable, and always answers questions about my car. Koon’s Toyota Tyson’s is lucky to have him representing the Service Dept. When I have new service issues, I will be happy to have him assist me again. 6/1/2023 by LB.
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by LJ
Service Price Transparency
Jun 02, 2023 -
Koons Tysons Toyota responded
We appreciate your positive review of James Kim's excellent service for your 1999 Toyota Sienna XL here at Koons Tysons Toyota! He is truly knowledgeable, helpful, and polite with all of our customers. Our team is grateful to have him represent our service department as he genuinely cares about our customer's satisfaction. We look forward to assisting you again in the future!
Fix my car nice and quick.
Our agent - James is very professional and nice, too.
Our agent - James is very professional and nice, too.
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by Sproutmondale
Service Price Transparency
May 18, 2023 -
Koons Tysons Toyota responded
We're so glad James could deliver courteous and timely service! Safe travels from all of us at Koons Tysons Toyota!
Very happy with routine maintenance repair of a front
woofer. James and his team did and excellent job.
woofer. James and his team did and excellent job.
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by mdmarty
Service Price Transparency
May 17, 2023 -
Koons Tysons Toyota responded
We're thrilled to hear that your routine maintenance repair was handled so well, mdmarty! James and the team at Koons Tysons Toyota will be glad to see your five-star review. Thanks for sharing your experience with us, and we hope to see you back for any future needs!
Courteous, helpful, customer focused, works with
customer, provides helpful support, offers good options/suggestions, good advice
customer, provides helpful support, offers good options/suggestions, good advice
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by Dave
Service Price Transparency
May 02, 2023 -
Koons Tysons Toyota responded
Dave, Thank you for the review! It's great to know that the Koons Tysons Toyota team was able to get the job done. We appreciate your business and hope to see you again for all of your vehicle needs!
Service is prompt and efficient.
Always willing to work within your budget and giving options for keeping the car in good condition.
Always willing to work within your budget and giving options for keeping the car in good condition.
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by Mbc
Apr 19, 2023 -
Koons Tysons Toyota responded
Thank you for reviewing Koons Tysons Toyota! We truly appreciate your feedback and wish you many safe miles ahead!
Service department is great!
Customer reps are very knowledgeable and provide 5 star. Service. Highly recommend
Customer reps are very knowledgeable and provide 5 star. Service. Highly recommend
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by bgill7777g
Service Price Transparency
Apr 18, 2023 -
Koons Tysons Toyota responded
Thank you for the review! We are so glad to hear that you had a successful experience working with us. Drive safely, and we hope to see you back again at Koons Tysons Toyota!
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