James Kim | Page 5

Service department is great! Customer reps are very knowledgeable and provide 5 star. Service. Highly recommend Customer reps are very knowledgeable and provide 5 star. Service. Highly recommend More

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Very friendly and very clean and prompt service I enjoy coming into the dealership all the time coming into the dealership all the time More

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Thank you, John Boehm, for ushering my RAV4 through its needed scheduled services in a timely professional manner. The vehicle is running well needed scheduled services in a timely professional manner. The vehicle is running well More

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James and the mechanic always provide awesome service and my car is always kept in excellent condition my car is always kept in excellent condition More

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Quick in and out. Service has been good since taking my care there since my purchase Service has been good since taking my care there since my purchase More

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SERVICE WAS GREAT! JAMES KIM IS ABSOLUTELY AMAZING AND I RECOMMEND GOING TO HIM FOR ALL OF YOUR SERVICE NEEDS AND QUESTIONS. VERY HONEST AND TRANSPARENT. GREAT EXPERI JAMES KIM IS ABSOLUTELY AMAZING AND I RECOMMEND GOING TO HIM FOR ALL OF YOUR SERVICE NEEDS AND QUESTIONS. VERY HONEST AND TRANSPARENT. GREAT EXPERIENCE!!! More

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My family and I have been buying cars from Koons Toyota in Tysons for over 15 years now and we have never been disappointed with their service - not even once! Whether it's buying or looking at cars, servi in Tysons for over 15 years now and we have never been disappointed with their service - not even once! Whether it's buying or looking at cars, servicing cars, or anything else - they've always done an outstanding job of taking care of us and making sure we're satisfied. The other day when we brought our car in for servicing it was no different as Mr. James Kim went above and beyond to help my family and I and made sure we were truly taken care of. He kept us updated throughout the time that our vehicle was in servicing and made sure that we made the necessary repairs that were needed so we don't have to keep coming back. We really felt appreciated, welcomed, and comfortable. Till date our family has bought 5 brand new cars from Koons Toyota at Tysons simply because we truly think they're service is outstanding in every way. Another thing to point out is that while dealerships are more expensive than other garages, gas stations, and auto repair workshops, their quality though is much better than possibly any other place you'd take your car for servicing. At least you don't have to worry about your car being used for personal use while you leave it for service at those other places, at least you can rest at ease that the work is *actually being done*, at least you can rest assured that your vehicle is in the hands of really professionals, at least you don't have to worry about the false promises, at least you're not being lied to and taken for a ride, at least you have a feeling of safety and security that you can drive your vehicle on the road without it having to break down on you because the work was not done properly or not done at all. We cannot express our gratitude enough to Koons Toyota at Tysons. Thank you very much. And thank you James Kim for your outstanding service. The car is running great without any problems. Almost as if it was a brand new car - no exaggeration. More

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I always like using James Case as my service manager. He did a great job for me in a timely manner and he is a really good person and a pleasure to work with. (o: manager. He did a great job for me in a timely manner and he is a really good person and a pleasure to work with. (o: More

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Koons Toyota service department always provides convenient top notch service. Matt, Alex, James, and the entire team always great clients upon arrival. Updates on vehicle status is a plus. Keep up convenient top notch service. Matt, Alex, James, and the entire team always great clients upon arrival. Updates on vehicle status is a plus. Keep up the great work! More

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Truly did not appreciate Service Manager James calling my husband a “condescending xxxxx” for standing up for himself after catching Koons Tysons Toyota in a series of lies and deceptive practices. husband a “condescending xxxxx” for standing up for himself after catching Koons Tysons Toyota in a series of lies and deceptive practices. More

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