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James King
James King at Mall of Georgia Ford
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James King | Page 3

Director, Systems & Marketing

Mall of Georgia Ford

4525 Nelson Brogdon Blvd
Buford, GA 30518

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4.2
103 Reviews

Dealership Experience

22 yrs, 5 mos

Industry Experience

22 yrs, 5 mos

4.2

103 Reviews

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103 Reviews of James King

October 20, 2023

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Employee Rating

Great service, friendly and informative team. A lot more reasonably priced than I had anticipated. More

by jason.d.hay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Wessels

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Oct 20, 2023

Mall of Georgia Ford responded

Thank you so much for taking the time to share your positive review with us! We greatly appreciate your kind words and feedback. Our team works hard to provide top-notch service, and it's truly rewarding to know that we've met your expectations. Your satisfaction is our ultimate goal, and we're delighted that you had a great experience with us. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your automotive needs.

October 19, 2023

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My wife and I have had a few issues with communication from the center in regards to lead times for service, along with complete lack of response to my last request for assistance with my truck’s warranty More

by hmiller1856
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joshua Carter, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees

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Oct 20, 2023

Mall of Georgia Ford responded

Thank you for taking the time to leave a review of your recent experience with our dealership. I am sorry to hear that you did not receive adequate communication during your visit. At our dealership, we strive to provide clear and prompt communication with all of our customers, and it is concerning to hear that we fell short in your case. We take all customer feedback seriously, and we will be reviewing our communication processes to ensure that this does not happen again in the future.

Oct 20, 2023

hmiller1856 responded

POV Me: Against better judgment, I finally decide to respond to the SEVENTH request from Ford for a review for this service center despite how terrible our experience has been. FORD: *inserts canned response that shows their lack of care, further proving how inadequate this location is at servicing their customers*

October 03, 2023

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Employee Rating

They kept in touch they always do a good job great service thank you til next time More

by ericwaters06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees

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Oct 06, 2023

Mall of Georgia Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.

September 25, 2023

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Employee Rating

After four visits for the same thing, they could not fix my car. They were always lacks in, turning around and timely manner as well. More

by BRUCJR
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Workmanship
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Recommend Dealer
No
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Sep 26, 2023

Mall of Georgia Ford responded

We're truly sorry to hear that the issue you were experiencing with your vehicle persisted even after your service appointment. This is certainly not the level of service we aim to provide, and we understand your frustration. Please know that we take your feedback seriously, and we will investigate the matter further to ensure that the root cause of the problem is identified and resolved promptly. We want to make sure your vehicle is in the best possible condition.

September 24, 2023

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Employee Rating

My vehicle was to be serviced which included checking oil, tires, brakes, engine, lights. My tail light was out and was not replaced; brakes are squealing. I did expect better More

by bjpenman
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Sep 26, 2023

Mall of Georgia Ford responded

We apologize for the poor service experience you had. We take customer feedback seriously, and we are committed to providing the best possible service. To address your concerns effectively and improve our services, we would appreciate more specific details about your experience. Please let us know the nature of the problem you encountered, the date of your visit, and any individuals you interacted with during your visit. This information will help us identify areas for improvement and take corrective actions.

September 22, 2023

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Employee Rating

Everyone was extremely nice and helpful. Made buying my new truck a pleasant experience. Would recommend this dealership. More

by mikej
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees , Kevin Farmer

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Sep 26, 2023

Mall of Georgia Ford responded

Thank you so much for your positive review! We are always happy to assist. Please don't hesitate to reach out if you need anything else at all!

September 16, 2023

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Employee Rating

Went in for recall came out with other items broke. Had to pay for things they broke. More

by ptarlton1330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Joshua Carter, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees

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Sep 18, 2023

Mall of Georgia Ford responded

We're sorry to hear about your experience. We take customer satisfaction seriously and would like to resolve this. Please reach out to our Service Manager, Alan Greene, at Agreene@mogf.com to discuss what we can do to help.

September 15, 2023

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Employee Rating

Great experience working with the mall of georgia ford - Staff is very helpful and friendly More

by Unknown
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees , Allen greene

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Sep 18, 2023

Mall of Georgia Ford responded

We're thrilled to hear that you had a great experience working with our team at Mall of Georgia Ford. We strive to provide helpful and friendly service to all our customers. We appreciate your feedback and hope to see you again soon!

August 30, 2023

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Employee Rating

Great dealership! I would definitely let them work on my car anytime.!! Great customer support and professionalism More

by Jasonbeam302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joshua Carter, Adrian Turnbull

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Sep 07, 2023

Mall of Georgia Ford responded

Thank you for the positive review! We look forward to serving you again in the future.

August 26, 2023

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Employee Rating

Great! At least fifteen words. Really, at least fifteen words super. At least fifteen words More

by CHILLBILLY885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Aug 29, 2023

Mall of Georgia Ford responded

Thank you for your positive review!

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