James Krauss
James Krauss at Scranton GMC of Vernon

James Krauss | Page 2

Service Advisor

Scranton GMC of Vernon

777 Talcottville Rd
Vernon, CT 06066

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4.8
39 Reviews
4.8

39 Reviews

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39 Reviews of James Krauss

January 04, 2026

Dealership Rating
Employee Rating

I have received the best possible service for decades on our Cadillacs. Stuart G. Rosen More

by SROSEN5432
Recommend Dealer
Yes

Other Employees Tagged: Mike Conlon, Robert Zeidenberg, Frank Kern , Billy Delgado, Brenden Fay, Jimmy Boasa

December 28, 2025

Dealership Rating
Employee Rating

I have been getting my last two vehicles serviced here for years. I like when I have an appointment they are ready to take my car in right away. They greet you by name and the service advisors are friend More

by mcnishtoni
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank Kern

December 22, 2025

Dealership Rating
Employee Rating

James Mangene was great along with everyone at scranton the service dept. was great all in all James made the whole sale easy. More

by jbendak52
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 08, 2025

Dealership Rating
Employee Rating

I bought my car from them brand new zero mileage, a few days later. Engine light come out in the car can’t be drive more than 20 miles an hour. They kept my car for eight days they didn’t even give me a lo More

by Jacobs2267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Conlon, Robert Zeidenberg, Frank Kern , Billy Delgado, Brenden Fay

October 18, 2025

Dealership Rating
Employee Rating

The guys there are very knowledgeable about my vehicle, professional, and patient. The place is super clean and when it comes to repairs on my vehicle they pay attention to detail. These guys should be enl More

by alberto410ster
Service Price Transparency
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Recommend Dealer
Yes

October 17, 2025

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Very pleasant friendly and prompt. I was given a loaner car which meant a lot to me. More

by NMSTANG
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg, Frank Kern , Brenden Fay

October 10, 2025

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did not try and over sell me on something i did not need. they explained everything to me with my options. More

by KEVIN@SILKTOWNROOFING.COM
Service Price Transparency
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Recommend Dealer
Yes

October 10, 2025

Dealership Rating
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Ther Service was so so soo great I can't belive how fast it was More

by ajbang10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Zeidenberg, Frank Kern , Billy Delgado

October 10, 2025

Dealership Rating
Employee Rating

As always, GREAT service. ...staff very pleasant & knowledgeable....I highly recommend Scranton GMC of Vernon....LOVE my Caddy! More

by DOROTHY.BARNAS
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

October 07, 2025

Dealership Rating
Employee Rating

I brought my car couple of weeks ago for scheduled maintenance and experience was nice. But since then I am getting the Check Engine light on, so bringing my car again to investigate why Check Engine More

by pankaj
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

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