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James Lanzo
240 Reviews
240 Reviews
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240 Reviews of James Lanzo
Verified Customer
August 12, 2023
Jim was great. He was nice and professional with his service. He explain to me in detail of what I needed on my next visit and didn’t try to sell me something I did He was nice and professional with his service. He explain to me in detail of what I needed on my next visit and didn’t try to sell me something I didn’t need. More
by Ngocpham1122
Other Employees Tagged: Scott Brewer
August 11, 2023
Timeline of needed services was explained to me and seemed honest. Cleaning suggestions for my sticky sap problem were also appreciated when I asked about how to remove. seemed honest. Cleaning suggestions for my sticky sap problem were also appreciated when I asked about how to remove. More
by CINDYS
Other Employees Tagged: Jonathan Roath
August 11, 2023
Excellent price, quality and efficiency. Original products and good performance for the proper functioning of the car. Original products and good performance for the proper functioning of the car. More
by AFM08741
Other Employees Tagged: Mary Gonsalves , Leslie Mercado-Sanchez
August 08, 2023
The service was awesome, customer service was excellent. Everything was detailed and explained to me Everything was detailed and explained to me More
by Beverlyrobertson2
Other Employees Tagged: Chloe Truglio, Matthew Falcon , Scott Brewer, Kimberly Feliciano, Leslie Mercado-Sanchez, Jonathan Roath
August 05, 2023
Cash out receptionist rude & unprofessional, "You have to wait". Told her I was feeling and needed to cash out-pay. Tech did her job, he was professional & apologize for her. She acted as a street vendor. No wait". Told her I was feeling and needed to cash out-pay. Tech did her job, he was professional & apologize for her. She acted as a street vendor. No good represantion of this dealer. More
by Nydcar
Other Employees Tagged: Cash out- Reception
August 04, 2023
This dealership is a complete joke. Jim Lonzo has some of the worst communication skills of any advisor I’ve ever had. Y’all had my car for a month and barely made any attempt to commu Jim Lonzo has some of the worst communication skills of any advisor I’ve ever had. Y’all had my car for a month and barely made any attempt to communicate with me and keep me in the loop. After a month I finally get my quote and it was for over $5200, and no attempt was made to really give me choices. It was basically replace the entire air conditioning system or nothing. I also feel that my Civic was sabotaged by this service department as my air conditioning still functioned as I brought the car in, and now it does not work at all. The BBB and Honda corporate will be contacted soon. More
by colcholl
August 02, 2023
I always have great customer service and work done on both my wife’s vehicle and mine. both my wife’s vehicle and mine. More
by NKING11
Other Employees Tagged: Chloe Truglio , Kimberly Feliciano, Leslie Mercado-Sanchez, Jonathan Roath
August 01, 2023
Everyone was very kind. Efficient. I did not have to wait long and they did their job. Efficient. I did not have to wait long and they did their job. More
by joe@urbanskicpa.com
Other Employees Tagged: Chloe Truglio, Mark Fleming, Matthew Falcon , Scott Brewer, Kimberly Feliciano, Leslie Mercado-Sanchez, Jonathan Roath
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