James Merrill | Page 19

James was very knowledgeable and courteous and spent as much time with both me and my wife as we needed to learn about the features of the Acura TL. much time with both me and my wife as we needed to learn about the features of the Acura TL. More

Helpful 0

Report | Print

This is our second Acura purchased from Schaller and it just keeps getting better each time. Mr. Merrill was prompt, friendly and extremely helpful. The RDX was spotless and ready on time. Mr. Merrill w just keeps getting better each time. Mr. Merrill was prompt, friendly and extremely helpful. The RDX was spotless and ready on time. Mr. Merrill went over all of the controls with us and made sure we understood everything. He encouraged us to come back in a couple of days and he would go over anything we needed help with, since there is much to remember. The price was right and we are pleased as punch with the car and Schaller Acura. More

Helpful 0

Report | Print

I am considering an Acura. James Merrill greated me and spent quality time having me test drive the Acuras. He was very informative and explained in detail the makings of the car. He wasn't overbearing o spent quality time having me test drive the Acuras. He was very informative and explained in detail the makings of the car. He wasn't overbearing or pushy in the least. I would recommend Schaller Acura to my friends and have them ask for James. More

Helpful 0

Report | Print

Very positive experience at Schaller working with James Merrill. He spent a great deal of time showing and explaining all of the different features of the different models to me both before, during, and a Merrill. He spent a great deal of time showing and explaining all of the different features of the different models to me both before, during, and after the test drive. Very professional and no pressure. Good follow-up after ther sale as well. Would highly recommend him. More

Helpful 0

Report | Print

VERY PROFESSIONAL STAFF. MADE THE CAR EXPERIENCE VERY ENJOYABLE. THE SALESPERSON ANSWERED ALL MY QUESTIONS AND THERE WAS NO PRESSURE AT ALL. THE PAPERWORK WAS READY WHEN I ARRIVED TO PICKUP TH ENJOYABLE. THE SALESPERSON ANSWERED ALL MY QUESTIONS AND THERE WAS NO PRESSURE AT ALL. THE PAPERWORK WAS READY WHEN I ARRIVED TO PICKUP THE VEHICLE AND HANDLED QUICKLY AND CORRECTLY. More

Helpful 0

Report | Print

The Schaller Acura dealership, and James in particular, was very attentive, courteous, and responsive to our trade and new car inquiries and eventual purchase of a 2013 Acura ILX. During one unscheduled v was very attentive, courteous, and responsive to our trade and new car inquiries and eventual purchase of a 2013 Acura ILX. During one unscheduled visit to the showroom (when James was not working) Joe assisted by answering our questions and keeping us updated with requested information. Following the delivery of our Acura James followed-up to inquire if we had any issues or questions. More

Helpful 0

Report | Print

All aspects of the experience were very positive. honest, straightforward, no nonsense. Things were as promised and we were very pleased with the entire experience. Would recommend to anyone. honest, straightforward, no nonsense. Things were as promised and we were very pleased with the entire experience. Would recommend to anyone. More

Helpful 0

Report | Print

I just leased my third Acura from Schaller Acura and as always, it was a wonderful experience. My first two cars were TSX’s and I wanted something a little smaller this time so just leased the new ILX, whi always, it was a wonderful experience. My first two cars were TSX’s and I wanted something a little smaller this time so just leased the new ILX, which I love. I worked with Brian Shepard regarding the lease terms and he did an outstanding job, as always. I test drove the car with Jim Merrill, who also explained its new features when I picked it up, and he was extremely thorough and patient. I’ve taken my cars to Schaller for service during the past few years and have never received anything but outstanding service from them. I give them my highest recommendation! More

Helpful 0

Report | Print

Manchester location. Atmosphere was friendly and helpful. Anyone seemed willing to help you even if it was not the salesman you were maily dealing with. Price seemed fair. James Merill was our sales person s Anyone seemed willing to help you even if it was not the salesman you were maily dealing with. Price seemed fair. James Merill was our sales person seemed understanding of our needs, yet was not too "pushy". I would recommend them as a dealer if you are in the market for an Acura. More

Helpful 1

Report | Print

I do not typically write reviews or complete surveys but I was asked to by Jim on the day we purchased our new 2013 RDX. The first night my wife and I took out our new vehicle we experienced a loud bangi I was asked to by Jim on the day we purchased our new 2013 RDX. The first night my wife and I took out our new vehicle we experienced a loud banging sound each time I applied the brakes. I called the dealership and explained the problem to Glenn, and since it was late I was asked to call the next morning. The next morning I brought the vehicle to my work, where my mechanics discovered one bolt was missing and another very loose on a rear brake caliper. I called the dealership and spoke to Brian, and we worked through the day to get the vehicle back to the dealership for repair. While the vehicle was up on my lift, I took photos and sent them to three people: my salesperson and two managers. I received an acknowledgement of my email from Jim, but he was out for the day. I have two significant disappointments. 1. The 2013 RDX is an expensive vehicle and the Acura brand is known for its quality. I paid for a pre-delivery inspection. The wheels were taken off to put on the mudflaps. It is inexcusable this vehicle left the lot with a substantial and easily identifiable defect. 2. I own a company and have over 550 employees. We make our share of mistakes, and I can't address each one of them. I defer those that can and should be handled by supervisors to the appropriate people. In this case, the service department (Brian) should handle the repair, but the customer service aspect should not. The customer service aspect should have been handled on that day by my salesperson and either of the two managers I emailed that morning. I expected to be called to confirm they were working with Brian to make sure this was handled correctly and to my satisfaction. Getting a short call the next day by my salesperson was too little, and too late. I've tried to be fair in my scores, but I just couldn't give higher in Quality of Work and Overall Experience. Schaller was initially the best choice of the three I had to choose from, but it would be hard for me to recommend them to a friend based on this experience. More

Helpful 0

Report | Print