James Merrill
James Merrill at Schaller Acura
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James Merrill

General Sales Manager

Schaller Acura

345 Center St
Manchester, CT 06040

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5.0
208 Reviews

As the General Sales Manager at Schaller Acura, my goal is to guide my team to exceed every client's expectations and deliver a true next level experience. helping others grow is my passion, while getting a quality product into the hands of as many as possible is my calling. Ultimately empowering a team to do the same provides me with enormous gratification. Working alongside the entire Schaller team I have the unique privilege to indulge in all the above. I've spent nearly my entire career in the automotive industry and proudly with the Schaller organization since 2012 where I arrived as a Sales Consultant, promoted to Sales Manager and through continued success have achieved the position as the General Sales Manager. I look forward to helping you with your automotive needs, today, tomorrow, and for years to come.

Dealership Experience

11 yrs, 9 mos

5.0

208 Reviews

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208 Reviews of James Merrill

April 17, 2024

Dealership Rating
Employee Rating

This was our second Acura we leased at Schaller. We had a great experience with Michael Uhlman the first time we leased a car, and went back to him for our second vehicle. Mike is patient, thoroug More

by aftebbetts
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mike Uhlman, Michael Bansak

Apr 17, 2024

Schaller Acura responded

Thank you for this wonderful review of your SECOND sales experience with Mike! We're so happy to hear that you had another positive experience with us and found an MDX to lease! Congratulations on your new Acura!

January 14, 2024

Dealership Rating
Employee Rating

Long term customer. Always treated well. I have purchased four cars from this dealership. Guess that tells it best. More

by MDXfan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 15, 2024

Schaller Acura responded

FOUR CARS!! Thank you so much for your loyalty to our store! We're so grateful that you keep coming back to us, and we hope you love your newest Acura! Congratulations and thank you again!

November 15, 2023

Dealership Rating
Employee Rating

This is an outstanding dealership. They always go above and beyond for the customer. This is the 5th car I've bought from here and will definitely be back More

by Jcspnc
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mitch Miller, Michael Bansak , Jabari Smith

Nov 15, 2023

Schaller Acura responded

Thank you so much for this OUTSTANDING review of your experience with our sales department! We're so happy our team could help you find your 5TH car with us!! We look forward to welcoming you back when it is time for your 6th! Congratulations on your new Acura!

May 26, 2023

Dealership Rating
Employee Rating

I have been purchasing new cars since 1979 and the lease of my 2023 MDX at Schaller Acura was the most stress free and professional experience I have ever had. From my first phone call with Mike Uhlman and More

by Pensfan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Savo, Mike Uhlman

Jun 01, 2023

Schaller Acura responded

Thank you so much for this review! We're thrilled that you had such a positive experience with our Sales and Financing departments! Our staff always enjoys reading reviews like yours, it lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need. Congratulations on your new Acura!

July 21, 2022

Dealership Rating
Employee Rating

By far the best Sales Consultant I’ve worked with! Very welcoming and super informative throughout the whole process, would definitely recommend to anyone! More

by Sarahi.Rivera
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Uhlman, Michael Bansak

June 26, 2022

Dealership Rating
Employee Rating

Mitch is one amazing salesman hes so personable kind and just A rated at his job we are so happy with his customer service More

by Acast0464
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 13, 2022

Schaller Acura responded

Hi! Congratulations on your new Acura and Thank you for the great review! We are so happy Mitch was able to provide you with a great buying experience!

June 22, 2022

Dealership Rating
Employee Rating

The folks here are always courteous, pleasant and honest. Mitch Miller handled the sale so easily and was not “pushy.” I felt comfortable working with him. A real gentleman. More

by Barbstitts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 13, 2022

Schaller Acura responded

Hi Barb! Thank you for the 5 star review! We are shop happy you had a pleasant buying experience with Mitch Miller and the rest of the Schaller Acura Team! Congratulations on your new MDX!

April 17, 2022

Dealership Rating
Employee Rating

I really enjoyed working with Mitch! I appreciated that he was not pushy and just let the process flow! I believe in everything happening for a reason. He was ment to be my sales person! More

by Andrea
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Savo, Mitch Miller

Apr 18, 2022

Schaller Acura responded

It was destiny! Thank you Andrea for the great review! We are so happy you enjoyed working with Mitch and found the right vehicle for you! Congratulations!!

March 21, 2022

Dealership Rating
Employee Rating

I've been as customer since 2001. Sales & service department has been very courteous & accommodating. More

by donna107
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Savo, Brian Coughlin, Joe DeLaCruz , Pedro Rivera

Mar 22, 2022

Schaller Acura responded

Wow! Thank you for being such a long time customer! We really appreciate the feedback and your business! We look forward to assisting you again in the near future! -Schaller Acura

October 17, 2021

Dealership Rating
Employee Rating

This is my second lease from Schaller Acura, working with Mike Uhlman. Mike is the reason I came back to Schaller. He is extremely knowledgeable, patient, courteous and attentive. It is an absolute pleasure More

by Jack
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Savo, Mike Uhlman

Oct 19, 2021

Schaller Acura responded

Mr Hetzel, Thank you for the great review and allowing us to assist you again with your automotive needs! We greatly appreciate your loyalty. Mike Uhlman is definitely an asset to the Schaller Acura Team. We are so happy to hear you feel welcomed and part of our Acura family. Congratulations on your new car! -Schaller Acura Team

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