James Porter | Page 5

Yes and No Would I buy a car from DCH lexus? Yes and no. Yes because the sales people were pretty decent. No because of the overall treatment. I love dealing wit Would I buy a car from DCH lexus? Yes and no. Yes because the sales people were pretty decent. No because of the overall treatment. I love dealing with great sales people but isnt that kind of part of their job description?? My family and I had recently upgraded to a bigger SUV due to upsizing our family. We saw the car online and was able to work a deal out over the phone since the dealership was close to 3hrs away from where we lived. We ended up driving down to the dealership and the car was a perfect fit for us. The interior condition wasn't the cleanest...in fact I found a hand full of pretzels, a funion, and a vanilla crispy wafer underneath the third row seat. There were also fingerprints all over the back windows. They had the car go back to get detailed and brought it back from being detailed 45min later. Quick detail job I know. I inspected it and found the same food in the back seat and fingerprints. Also there was sand in the creveses of the seats. So I pointed it out and they took it back again. 20 minutes later it came back. Only found 2 pretzels this time and the sand was still there. Instead of having them send it back for the 3rd time I knew it wasn't going to come back any cleaner. So that was strike number 1. After the deal closed it was still daytime and we were unable to see that the front windshield had a hazy coat on it which made it very unsafe to drive at nighttime due to the glare from the oncoming headlights. My husband and I decided that since we were already going to have to pay someone to detail our car since the dealership failed to do, we would see if the detailer could get that film off. He wasn't able too so the windshield was considered damage. My husband called the dealership and they took a couple days to work something out. They needed us to drive to the next city, which is an hour there and an hour back, to pay out of our pockets to get the windshield replaced. They would reimburse us of course but the fact that we have had close to $600 come out of our pockets 3 days after buying the car, not cool. $250 detail job, $292 for windshield, and $50 for the gas we used to drive and get the windshield. We were only reimbursed for the windshield. Just dissapointed that they didnt take responsibility for all of the out of pocket costs. No one should drive away with a new car having to get it professionally detailed themselves on their own time and money. I should have never even had to send the car back to get re detailed. It should have been in mint shape as is. In conclusion if you want to leave the dealership driving a like new car and a safe one, I might add, probably shouldn't go to this one. We've bought a handful of cars over the last 10 years and have never been unsatisfied like we were with this purchase. More

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Best Dealership Eddie and James at DCH Lexus were very helpful to me. This dealership isn’t like others . They are kind and work hard to get you a really good deal. Eddie and James at DCH Lexus were very helpful to me. This dealership isn’t like others . They are kind and work hard to get you a really good deal. More

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Stress-Free Transaction in Leasing a New Lexus We just leased another awesome Lexus ES 350 from Aaron at DCH Lexus of SB. The process was smooth and stress-free? and the follow up has been the bes We just leased another awesome Lexus ES 350 from Aaron at DCH Lexus of SB. The process was smooth and stress-free? and the follow up has been the best. We love all the new technology in our new car, especially Apple CarPlay! Thanks for truly making the customer come first! More

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Aaron is the Man! My husband and I recently purchased a pre-owned 4 runner at this dealership. We had been searching from county to county for a great 4 runner but saw My husband and I recently purchased a pre-owned 4 runner at this dealership. We had been searching from county to county for a great 4 runner but saw Santa Barbara Lexus had one in every aspect of what we were looking for as far as color, third row, fully loaded and leather. However the car had more miles than we had originally wanted but other than that it was perfect. I gave them a call to check the availability and spoke with an Aaron Vazquez. I explained we were Interested in checking it out but my husband wouldn’t be home til close to closing. Aaron made time to come and meet us regardless and show us the car. He worked with us and gave us a great deal we couldn’t refuse.We absolutely love our car! They made the whole process as simple as car buying can be possible from start to finish. Aaron got us finalized and out the door with great time considering how late. James Porter the sales manager closed our sale out with no run-around, didn’t try and rack up the numbers. Total transparent deal what they said we paid is exactly what we did. I honestly felt like everyone left happy. They will be our first go to dealership when we decide to shop in the future. Thank you Aaron and Everyone at Lexus for giving us our dream car. Hands down the best place to buy a car! More

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New purchase of Lexus UX 200 Great service and experience. Everyone is very nice Abe friendly. Both Abby and James work really hard to make us happy. The car is super and love Great service and experience. Everyone is very nice Abe friendly. Both Abby and James work really hard to make us happy. The car is super and love it. More

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Service Department Always polite and friendly the staff in the service department go out of their way to make sure that you, as well as your car, are well taken care of. Always polite and friendly the staff in the service department go out of their way to make sure that you, as well as your car, are well taken care of. I live in Paso Robles and they come and fetch my car and leave me with a loner when it's time for my car to be serviced. My car is always clean, inside and out, when they return it to me. More

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Great experience!!!! Karson and James helped me in buying my first luxury car. The whole process was like a breeze. All the communications were prompt and clear . They eve Karson and James helped me in buying my first luxury car. The whole process was like a breeze. All the communications were prompt and clear . They even delivered the car at my residence 90 miles away from the dealership. Thanks Karson and James again , you guys are wonderful !!!! Thanks Binu More

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Great experience I would like to say that I had a great experience at the DCH Lexus of Santa Barbara. People working at this place are extremely professionals, kind a I would like to say that I had a great experience at the DCH Lexus of Santa Barbara. People working at this place are extremely professionals, kind and friendly. They helped me reaching a great deal and making my dream come true. I really I would like to thank the sales manager James Porter which has been really really professional and kind, A special thank to Robin Tidd, because she was extremely kind and patient with me. She let me test drive the car within minutes I got to the dealership, and made feel very comfortable. I am from Glendale, CA and Robin sent me extra photos of the car I was interest on directly to my cellphone, She knew I was a little far from Santa Barbara and she help me with my decision. I finally purchased my dream car thanks to Robin Tidd, I truly recommend DCH Lexus of Santa Barbara Sincerely Aurelio La Scala More

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Lexus lease My experience with your dealership and personnel (Mike and manager Jim). goes beyond a 5). Mike the salesman was simply terrific , very professional a My experience with your dealership and personnel (Mike and manager Jim). goes beyond a 5). Mike the salesman was simply terrific , very professional and understood my needs, applied no pressure and left the final decision with me and my wife. Mike was patient and answered all my questions and offered his assistance in any follow up services. Mike is very well versed in your Lexus product. More

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The best service in town ! Thank you so much for accommodating my needs every time. The service is always amazing and I feel like I am the only customer they have. Thanks Rade Thank you so much for accommodating my needs every time. The service is always amazing and I feel like I am the only customer they have. Thanks Radek More

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