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James Stecker
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James Stecker | Page 13
Service Advisor
Jim Ellis Buick GMC Mall of GA
3600 Buford Drive
Buford, GA 30519
232 Reviews
Dealership Experience
6 yrs, 9 mos
Industry Experience
9 yrs, 2 mos
232 Reviews
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232 Reviews of James Stecker
Verified Customer
Helpful 
March 24, 2019
Received good and timely service. While driving home from work, my car begin making a funny noise and slowing down. It would not go over 40 miles per hour. I turned into Jim Ellis de While driving home from work, my car begin making a funny noise and slowing down. It would not go over 40 miles per hour. I turned into Jim Ellis dealership. It was time for that department to close, but Mr James Stecker took the time to help me and showed concern in explaining how and when my car could be service. More
by LINDAELLIS2015
Other Employees Tagged: Craig Ebel
March 22, 2019
Disgnosed my problem Set up appt. They were ready for me and got my A/C repaired in a timely period. I was addressed on arrival and they knew why I had brought my vehicle Set up appt. They were ready for me and got my A/C repaired in a timely period. I was addressed on arrival and they knew why I had brought my vehicle in for repair and service More
by MOUTLER
Other Employees Tagged: Sean Garrett
March 14, 2019
Transmission program upgrade I took this truck in for an upgrade on the transmission because of a downshift problem into 1st gear. They reprogram the software in the transmissio I took this truck in for an upgrade on the transmission because of a downshift problem into 1st gear. They reprogram the software in the transmission to with new setting yo help with this problem. So far this service has solve the problem. Thanks to James Stecker for setting this up. He is a very good service advisor. More
by GKESLER2944
March 13, 2019
Service Department I am very please with the service department staff. They are very courteous and knowledgeable. I wouldn’t recommend the sales department at all but I I am very please with the service department staff. They are very courteous and knowledgeable. I wouldn’t recommend the sales department at all but I am very please with the service department. More
by LOCATAPIPA
Other Employees Tagged: Sean Garrett, Chris Stout
March 05, 2019
Lack of knowledge on service reps Your staff should be knowledgeable on the vechile being picked up for service. I asked if they checked all my windows and there seals and I was told n Your staff should be knowledgeable on the vechile being picked up for service. I asked if they checked all my windows and there seals and I was told no why would we do that. Also rep said look they did a great job on the seal is tighter now as he was pulling on the door when they changed the rubber on my window. Also had no clue what a ultrasonic test was. I had to tell him what it did. Second time in and both times made to feel my concerns were not important and not wanting to really have them checked out. Made excuses for everything it said. Patrick is the only one with knowledge and listened to everything I had to say. He was wonderful James was very nice and polite but had no glue what was fixed on my car More
by MIKE.DESROCHES1
Other Employees Tagged: David Gonzalez, Patrick
March 01, 2019
Always Impressed With Jim Ellis Service James and the Service Department staff help me to maintain my 2008 Sierra. They keep track of manufacturers scheduled maintenance and inform me in cle James and the Service Department staff help me to maintain my 2008 Sierra. They keep track of manufacturers scheduled maintenance and inform me in clear terms of recommended service items each time I visit. More
by FISH2DMAX
February 26, 2019
Service on truck. Service center is on the side of building easy to access , pull through bays and very clean . Several service advisories., my was James Stecker He was Service center is on the side of building easy to access , pull through bays and very clean . Several service advisories., my was James Stecker He was friendly ,knowable and ready to take care of my truck needs. I waited just over an hour and the truck was ready, oil change, tire rotation and washed. James made sure everything was taken care and set up my next appointment. Everything at this dealership is 1st class. More
by GKESLER2944
Other Employees Tagged: Fred Lovette
February 24, 2019
Great I have no complaints. Great service got right in and out quickly. Taken very good care of as always Highly recommend the service department I have no complaints. Great service got right in and out quickly. Taken very good care of as always Highly recommend the service department for everything More
by ECHODUMMY
February 15, 2019
Buick Enclave James did a great job, was courtesy and kept me informed with the process and all of the issues that where wrong with my vehicle. Thank you James did a great job, was courtesy and kept me informed with the process and all of the issues that where wrong with my vehicle. Thank you More
by ALBERT.NIETO2
