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James Stecker
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James Stecker | Page 15
Service Advisor
Jim Ellis Buick GMC Mall of GA
3600 Buford Drive
Buford, GA 30519
232 Reviews
Dealership Experience
6 yrs, 9 mos
Industry Experience
9 yrs, 2 mos
232 Reviews
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232 Reviews of James Stecker
January 16, 2019
Service experience I informed the service writer I could not find my wheel lock to rotate my tires. He informed the technician who took the time to find the lock. After I informed the service writer I could not find my wheel lock to rotate my tires. He informed the technician who took the time to find the lock. After service the tech informed he had found the lock, rotated my tires and put the lock on my glove box. More
by LWHOLL
Verified Customer
Helpful 
January 11, 2019
Very prompt and professional. Device dept did a great job and my car came back very clean and quick. Will recommend to others and will continue to come in for service. Device dept did a great job and my car came back very clean and quick. Will recommend to others and will continue to come in for service. More
by HOLT1EDWARD
January 03, 2019
Thoroughness and customer loyalty mean nothing After last two regular oil changes, I left the business and the 'low wiper fluid' warning light came on. I immediately returned to have them refill th After last two regular oil changes, I left the business and the 'low wiper fluid' warning light came on. I immediately returned to have them refill the windshield wiper solution which is a customary and routine part of a regular oil change. They seemed more interested in selling me small add-on service than focusing on doing a through job. My most disappointing and baffling experience was recently when the car was in for major and costly repair work...$3K of oil and radiator leaks. My appointment had to be booked a week out. Upon arriving I was told that no loaner cars were available at the time, but I could rent a car at their dealer rate from a business next door. Loaner cars were being held for those upcoming service appointments, even though I had made an appointment a week out. I am totally baffled how a dealership as large as this one simply doesn't have enough loaner vehicles to accommodate their loyal and high paying service repair customers. More
by TCHANSARD
January 01, 2019
Fast and good service Great service. I was checked in and waited in the lobby. Car came out washed and ready. I declined other recommended service due to time. Great service. I was checked in and waited in the lobby. Car came out washed and ready. I declined other recommended service due to time. More
by MKANG513
Other Employees Tagged: Sean Garrett
December 20, 2018
Pleasant, helpful personnel but a credit miscommunication James the service manager was very good at explaining the work they were recommending. As far as I know the work done will be good. Waiting accommod James the service manager was very good at explaining the work they were recommending. As far as I know the work done will be good. Waiting accommodations are very nice with beverages and snacks. My only complaint was at checkout. I had received a card recently showing I had a $25 service credit. When they pulled my info up online they said I had none. Part of the reason I drove 25 miles for service was this credit. I have always been happy here in the past with the work and the personnel. So while this is frustrating in the bigger scheme of things it is no big deal. More
by ALANCROWELL
December 14, 2018
Great Costumer Service Great costumer service, in and out in about an hr. Great facility and great people. Definitely coming back. My first GMC truck and i love it Great costumer service, in and out in about an hr. Great facility and great people. Definitely coming back. My first GMC truck and i love it More
by Alberto Vega
Other Employees Tagged: Jason Dowdy, Sami Karaki , Seymour Content, Fred Marszalek, Nasser Saban-Saban
December 13, 2018
Services were provided as agreed upon at price negoiated. The only item I will mention is the service writer indicated that the car would be cleaned as part of the service and it appears that it was not. No The only item I will mention is the service writer indicated that the car would be cleaned as part of the service and it appears that it was not. No biggie, just was not performed as mentioned when dropped off. More
by RANDY.D.FOWLER
December 11, 2018
Great Service Department I have been rewarded with great service each time I have visited Jim Ellis Buick GMC Mall of GA. They are always waiting and ready when I have my app I have been rewarded with great service each time I have visited Jim Ellis Buick GMC Mall of GA. They are always waiting and ready when I have my appointment made and my car is quickly handled and returned nice and clean as well! More
by LINDA_ROBERTS
December 07, 2018
Excellent Service The service I receive is always above standard. James does an excellent job in seeing that my auto needs are met. He keeps me posted on any new work The service I receive is always above standard. James does an excellent job in seeing that my auto needs are met. He keeps me posted on any new work that is needed on my car. More
by TERRI9
December 01, 2018
Yukon My new Yukon had a vibration. James was able to get me new tires without any issues. The experience was painless. The drop off efficient and timely. My new Yukon had a vibration. James was able to get me new tires without any issues. The experience was painless. The drop off efficient and timely. More
by Clemsn87!
