James Stecker
James Stecker at Jim Ellis Buick GMC Mall of GA

James Stecker | Page 23

Service Advisor

Jim Ellis Buick GMC Mall of GA

3600 Buford Drive
Buford, GA 30519

Contact Me
4.7
400 Reviews

Dealership Experience

8 yrs, 11 mos

Industry Experience

11 yrs, 4 mos

4.7

400 Reviews

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400 Reviews of James Stecker

August 28, 2023

Dealership Rating
Employee Rating

This dealer has a major mixup in their database and they keep associating me with a car I don't have, plus the inconvenience with my own dealer that doesn't have the correct information on that car that I D More

by jp_vasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jason Dowdy, Ed Barnes, Christie Ledbetter, Nick Rose , Kristin Buffington, Rina Centeno, Ron Gay, Anna Rogers, Kim South

Sep 01, 2023

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. This error has been corrected in our records. We sincerely apologize for any inconvenience this may have caused.

August 19, 2023

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They are very helpful have been since I moved here in 2016. I would really them. More

by dcstraw
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ron Gay

Aug 22, 2023

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Ellis Buick GMC Mall of Georgia!

August 03, 2023

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Employee Rating

I was a bit nervous have to take my car in for repair especially knowing is a 2022. My service advisor Malissa was courteous, knowledgeable and helpful. I had my vehicle repaired sooner than I anticipate More

by LIZRAMLAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Rose , Ron Gay, Malissa.

Aug 14, 2023

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction!

July 30, 2023

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Employee Rating

Was pleased to have a loner far while my car was being repaired. All is working well now with my car. More

by JBEARD2136
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Workmanship
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Recommend Dealer
Yes
Aug 14, 2023

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

July 24, 2023

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Employee Rating

Have already done this request. My response evidently got lost in cyberspace…..but my visit to the dealership was very successful!! More

by RANDC377
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Recommend Dealer
Yes
Jul 28, 2023

Jim Ellis Buick GMC Mall of GA responded

Thank you for choosing Jim Ellis Buick GMC Mall of Georgia as your first choice for all your automotive needs!

July 22, 2023

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Employee Rating

If u have to continually call, leave multiple messages for service person to call u with update, that’s no where near all the advertisements saying to “always expect the best” Eapecially when u don’t get More

by ROBERT@ALLIANCECO.COM
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
Aug 14, 2023

Jim Ellis Buick GMC Mall of GA responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We appreciate your feedback as it helps us to improve our processes.

July 15, 2023

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Great job, I love the service video. The staff is very nice and they remember you by name. I appreciate the friendly hospitality. More

by LUCYWAYNE2
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Recommend Dealer
Yes

Other Employees Tagged: My service person who did my video.

Jul 20, 2023

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience!

July 15, 2023

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Employee Rating

Very kind and helpful with my oil change. They didn't push me to do more. They inquired me about my tires, got me quotes on different kinds and told me price matched guarantee. More

by ANGELSCHEEK
Service Price Transparency
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Recommend Dealer
Yes
Jul 20, 2023

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

July 13, 2023

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Employee Rating

They did a good job and fixed another problem iwas having after I asked them to fix fix More

by barbara
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Recommend Dealer
Yes

Other Employees Tagged: Anna Rogers

Jul 20, 2023

Jim Ellis Buick GMC Mall of GA responded

Hi, we are very happy we could provide you with a positive experience!

July 13, 2023

Dealership Rating
Employee Rating

The staff is always helpful and accommodating! They typically go over and beyond for customers! More

by LSJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Ropp , Kim South

Jul 20, 2023

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!

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