James Tan | Page 10

Great service, fantastic negotiation for a fabulous car! I was searching around for a specific car for several months. Searching all over the country, looking at web sites, emailing dealers, etc. But when I was searching around for a specific car for several months. Searching all over the country, looking at web sites, emailing dealers, etc. But when it came down to it, the best dealer was in my own backyard in Maryland. I negotiated the base deal, came in and had a great test drive and bought the car. Its the small things, like having the car in front, started, had a customer sign on it, etc. Makes you feel special when someone goes out of there way on the details. After purchasing it, they cleaned it up and when I picked it up, it had a giant red bow on it! I was working with James Tan and Robert Buchanan. They both were extremely knowledgeable and made you feel that you were driving something really special. More

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James Tan Rocks! I just had the most remarkable car-buying experience at Criswell Maserati-Alpha Romeo with James Tan, the salesman providing the best experience I hav I just had the most remarkable car-buying experience at Criswell Maserati-Alpha Romeo with James Tan, the salesman providing the best experience I have ever had. I had narrowed my search to either the Maserati Levante or the Alpha Romeo Stelvio. James called me when the first 2 Stelvios in the US rolled off the truck. From the first phone call through my becoming the first Stelvio owner in the US, James was terrific, low-key but extremely knowledgeable about both vehicles. I can't say enough about the experience. I met Omar when we closed and he was charming and very helpful I drove past 4 other dealers to work with James and the Criswell Alpha Romeo team! More

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Excellent Experience and Knowledge I have purchased many cars over the years, first time Maserati owner. James Tan, sales consultant, was very knowledgable with the Maserati brand and m I have purchased many cars over the years, first time Maserati owner. James Tan, sales consultant, was very knowledgable with the Maserati brand and made me feel comfortable from the beginning. I asked many questions and James took his time explaining the different models and options available. Omar Stwodah, GM was also very helpful. I felt both Mikes and Omar were very honest and trustworthy. Highly recommending working with James Tan. More

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Classy Dealership Great team at Criswell. James did everything he said he would even picking me up to take me to the dealership. Car was flawless. Would definitely give Great team at Criswell. James did everything he said he would even picking me up to take me to the dealership. Car was flawless. Would definitely give them my business in the future. Chris W More

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Awesome Car Buying Experience When I entered Criswell Maserati of Germantown, I was immediately greeted by a friendly sales representative, James Tan. He listened to my needs and When I entered Criswell Maserati of Germantown, I was immediately greeted by a friendly sales representative, James Tan. He listened to my needs and worked on my behalf to help me get the car of my dreams. He answered all of my questions and gave me a thorough review of the Maserati Ghibli. His customer service was impeccable. I always wanted a Maserati. I thank James for making my dream a reality.😊 More

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New car purchasing If you like Maserati, this is a great place to come and build your very own. We purchased a 2017 Levante from Criswell Maserati. The whole experience If you like Maserati, this is a great place to come and build your very own. We purchased a 2017 Levante from Criswell Maserati. The whole experience was smooth and painless. We were dealing with James Tan who was excellent. He treated us with patience, respect and answered all our questions in detail. Wonderful experience, and loving the car. More

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Don't buy from here, and don't bring in your family either I will give this "Alfa Romeo/Maserati" dealership the absolute worst possible rating, for their poor treatment of customers. We came in today with I will give this "Alfa Romeo/Maserati" dealership the absolute worst possible rating, for their poor treatment of customers. We came in today with my father to test drive a new Alfa Romeo Giulia, since he is on the market for a new car. The manager James, who started working with us, asked my father for his drivers license. I gave him mine too, because I expected to try out the car also. I occasionally drive my fathers car, so I wanted to give the Alfa Romeo, and see how it would be for a daily. Don't get me wrong, it was not the 80k version, or anything fancy....but just a basic Giulia AWD (~45k). I would imagine it would sell for 39,000-40,000 in the end with the discount. When the manager saw my drivers license, he said that "I am not allowed to drive since I am 19", and that my dad has to drive, even though I have a full drivers license, and my father was right next to me. I have so far test driven more expensive vehicles than this, which had more power than the test drive vehicle. Company policy? That's was sort of expected (due to last experience), since this is the way Criswell treats their customers. A couple of months ago, I wanted to try a used Chrysler 300 @ gaithersburg chrsyler Criswell. When I asked the manager If I could try it, he said "no buddy", and sarcastically laughed at me. Then he waved "go away". The main reason for that was because I was "not 21". Again, xxxxxxxx in my opinion. Every other dealer let me drive, even when I had a permit, and was looking for my first car. These where BMW, Audi, Nissan, all in the 27,000-35,000 range. Is it normal in other dealerships? xxxx no! Every other dealer we have been to allowed me to try the car, even if it was a $60,000 vehicle, or an $18,000 car. We were not on the mood to argue. Honestly, I wanted to sit up front for the test drive (forget of even driving the car), but the manager insisted that I sit in the back seat, where I could not even try out the features and entertainment system of the vehicle. The test drive itself was mostly fine, the manager showed some features, and that was mostly it. Overall, don't go to Criswell, because they treat you like xxxx, especially if you are not 21. Criswell, just a question for you. So at 18, I can go to war, kill people, serve my country, get married, go to college, get a job....but I cannot test drive a car? Thank you for your amazing treatment, and age discrimination! If we ever buy an Alfa Romeo or any other car that you sell....it will not be from you. More

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Took time to show me all of my options I went to Criswell to check out the Ghibli, a vehicle I've had my eyes on for almost 2 years. James was very patient with all of my questions. He help I went to Criswell to check out the Ghibli, a vehicle I've had my eyes on for almost 2 years. James was very patient with all of my questions. He helped me select the perfect car. I drove off the lot in my brand new 2017 Maserati Ghibli a very satisfied customer. Dr Deborah Caruso Annapolis, MD More

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James Tan and Robert Buchanan As I eagerly await delivery of my new Alfa Romeo 4C I've had a moment to reflect on the courteous and professional behavior of both James and Robert As I eagerly await delivery of my new Alfa Romeo 4C I've had a moment to reflect on the courteous and professional behavior of both James and Robert. No pressure and pleasant to deal with. I will definitely be a return client. SL More

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