James Tan | Page 9

Hands down the BEST Alfa Romeo dealership in the metropolitan Washington, DC area. This is my second Stelvio that I’ve had and I will only go back to Criswell AR for service or sales although it is metropolitan Washington, DC area. This is my second Stelvio that I’ve had and I will only go back to Criswell AR for service or sales although it is a hike from me. James in Sales and Kristie in Finance and Anthony in Service are professional, courteous and patient with me and my situation. I had purchased from a dealership that is no longer around, and had therefore serviced my Stelvio at yet another dealership before I stumbled upon Criswell in Germantown. The level of service at Criswell and caring they extend, like they appreciate you are their customer is by far the best of the three Alfa Romeo dealerships in the area I’ve encountered. Customer service is incredibly important in my book. I can’t say enough great things about how positive and efficient my experience was here. If looking for an Alfa Romeo don’t waste your time going elsewhere. More

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Amazing experience! I bought my first Alfa Romeo the other day and I couldn't be happier with my experience! James Tan, a lovely man, was there for me all the way. We spo I bought my first Alfa Romeo the other day and I couldn't be happier with my experience! James Tan, a lovely man, was there for me all the way. We spoke on the phone a few times as I was giving him info on what I was looking for. He was super helpful and honest with his questions and advice to ensure I got the vehicle I would love. I drove almost 3 hours to the dealership to test drive and from the minute I saw the car, I knew it was exactly what I wanted...and James did that! He followed through with everything and made the whole buying process smooth and stress free. I highly recommend James if you are shopping at Criswell Maserati-Alfa Romeo. Thank you, James! I'll be back for my next purchase! :) More

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Fastest purchase ever! I just purchased my Alfa Romeo Giulia Quadrifoglio from them. Due to the fact that there's a pandemic, we were able to do most of the transaction via I just purchased my Alfa Romeo Giulia Quadrifoglio from them. Due to the fact that there's a pandemic, we were able to do most of the transaction via email. my salesman James Tan was very professional and no-nonsense. When I got there, the car was ready and prepped. Signing documents with Krystie was done in a very safe, sanitary fashion and took very little time. She explained everything in detail and had everything ready and highlighted. Best of all, no upsells! It was the fastest dealer paperwork experience ever. James showed me all of the features of the car, helped me pair my phone and then answered the questions I had. All in all a fantastic experience. More

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Painless, Straightforward, Recommended We had the pleasure of working with James and Robert purchasing a CPO Maserati. They put together terms ahead of our visit and were exceptionally res We had the pleasure of working with James and Robert purchasing a CPO Maserati. They put together terms ahead of our visit and were exceptionally responsive. Pricing was excellent, financing process was very easy, our entire transaction took an hour including the car wash and prep. I would highly recommend, this is a dealer for professionals who value their time. Great Job by all involved. More

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Great service with Alfa Romeo James Tan was a great sales person. He listened to the customer and also was very knowledgeable about the car and all the features. I would recommend James Tan was a great sales person. He listened to the customer and also was very knowledgeable about the car and all the features. I would recommend him. More

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James provided superb customer service. I am extremely satisfied! James went above and beyond what was expected. I couldn’t believe he brought the car to my home on his off day to make sure that I h satisfied! James went above and beyond what was expected. I couldn’t believe he brought the car to my home on his off day to make sure that I had an enjoyable car experience. I am very grateful. I highly recommend him to anyone who is interested in purchasing a Maserati. I can’t thank him and the Criswell Maserati team enough for their tireless effort in making my car experience exceptional. Thank you, Denise More

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TAN IS THE MAN!! James Tan was AMAZING!! He was extremely knowledgeable about the vehicle I purchased and gave me an in-depth tutorial on all the features and capabili James Tan was AMAZING!! He was extremely knowledgeable about the vehicle I purchased and gave me an in-depth tutorial on all the features and capabilities the vehicle possessed. The service I received was the best I'd ever received from any dealership. I would recommend this dealership to ANYONE!! Shout out to ROBERT for making the paperwork PAINLESS!! More

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Retirement Gift James was very helpful to me when I stopped by Criswell to by my wife an Alfa Romeo Stelvio Quadrifolio for her retirement gift. He was very informati James was very helpful to me when I stopped by Criswell to by my wife an Alfa Romeo Stelvio Quadrifolio for her retirement gift. He was very informative and went through every feature, switch and car detail until I was fully satisfied. Thanks James. More

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Never felt more comfortable. No pressure, welcoming, and down to earth. I drove 2 hours to buy a car from Criswell! Thats how awesome the team is! Felt so comfortable with James No pressure, welcoming, and down to earth. I drove 2 hours to buy a car from Criswell! Thats how awesome the team is! Felt so comfortable with James and Krystie. Authentic customer service with zero pressure. Very hard to find!! Only hiccup is we couldn't find the owners manual to my Quadrifoglio but I'm confident they will order me one like they said. More

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Exceptional professionalism James provided a seamless experience from inquiry through final deal negotiation. He demonstrated a strong knowledge of the vehicle line up and was ab James provided a seamless experience from inquiry through final deal negotiation. He demonstrated a strong knowledge of the vehicle line up and was able to address specific questions as they arose. He was attentive to my specific requirements and was creative in proposing multiple options for my consideration. Credit to the team and Robert's leadership for their excellent customer service and I look forward to future opportunities for all my vehicle needs. More

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