Jamie Annese | Page 76

Drivetrain malfunction indicator & four wheel alignment Excellent customer service and communication as always!!! You delight your customers and deliver great service! Best dealership in the Tampa Bay area! Excellent customer service and communication as always!!! You delight your customers and deliver great service! Best dealership in the Tampa Bay area! Thanks so much! More

by RYANWATERCUTTER Verified Customer Verified Customer

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Always impressed I had come in on a Saturday for oil and 2 new tires. When the service manager Jamie, and techs took a look at my mini, they discovered the tires were I had come in on a Saturday for oil and 2 new tires. When the service manager Jamie, and techs took a look at my mini, they discovered the tires were still in pretty good shape and recommended only needing one replaced. I was ecstatic till after they put the tires on, yes the tech put two on instead of only one. Jamie felt so bad that he discounted the tires and service charges.. I still payed more than expected, but with everything that had been discounted, I still wLked away with a better then expected experience.. More

by gharky1 Verified Customer Verified Customer

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Good service Very helpful took longer than it should have dropped it off Friday to pick up Monday morning. Finally drove down at one to wait another half hour. I j Very helpful took longer than it should have dropped it off Friday to pick up Monday morning. Finally drove down at one to wait another half hour. I just want to say if it wasn't for Bob in parts this service visit could have went south. More

by Justlookin Verified Customer Verified Customer

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Kept me informed and happy. Let’s face it, having to take your car and is a real pain. But Jamie at Furman BMW really helped my experience. From the beginning she kept me very i Let’s face it, having to take your car and is a real pain. But Jamie at Furman BMW really helped my experience. From the beginning she kept me very informed of what was going on. She also made sure that I had a ride home or a car to rent in case I needed transportation during the time my car was being repaired. Once the estimate came in Jamie made sure I understood everything. I’m very thankful that she was my advisor and I’m happy with all the work that they did at the Furman BMW Service department. More

by katherine.thalheimer Verified Customer Verified Customer

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Courteous and Considerate “Jamie”, the Mini Cooper service manager (formerly the BMW service manager) was very professional, courteous, and very considerate throughout the tran “Jamie”, the Mini Cooper service manager (formerly the BMW service manager) was very professional, courteous, and very considerate throughout the transaction of my service needs. “Jamie” provides me with a cost estimate and kept me informed of the progress of my vehicle through the servicing process. Ferman Mini Cooper will receive any future business from me, due to the diligence and conscientiousness of “Jamie” the service manager. More

by DPREHODA Verified Customer Verified Customer

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Great experience Great service experience as usual, really love working with this dealership and I wouldn’t like to my car anywhere else! Thanks Ferman! Great place! Great service experience as usual, really love working with this dealership and I wouldn’t like to my car anywhere else! Thanks Ferman! Great place! More

by Carmella Verified Customer Verified Customer

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No respect for my time It's ok I'll just wait here in the showroom, while you go to lunch. It's ok u can't figure out how to email me the electronic payment address, and you It's ok I'll just wait here in the showroom, while you go to lunch. It's ok u can't figure out how to email me the electronic payment address, and you are not willing to let me come in 5 minutes late. I'll just make a special trip and ruin a day of my weekend. I will avoid that experience in the future More

by DENIS.LOFTHOUSE Verified Customer Verified Customer

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Always best in customer service Many times when you want to choose a dealership to count on, it is trial and error. Thanks Ferman for being a dealership that my family can count on w Many times when you want to choose a dealership to count on, it is trial and error. Thanks Ferman for being a dealership that my family can count on when my X3 needs service and a loaner to save our skin because we have a young family (2 year old and 1 year old). Thanks again! More

by eduapa Verified Customer Verified Customer

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Unconsidered service writer I have an appointment at 10am on 10/6 for annual maintenance and said to be wait to be complete. Service writer said about hour to hour and half. Wait I have an appointment at 10am on 10/6 for annual maintenance and said to be wait to be complete. Service writer said about hour to hour and half. Waited at the lobby and by the time 11:30am came, no nothing. Walk to the front door and found my car parking there the whole time and then my service writer happen to have a chick-fill-a box walk right by me right into the break room. Would be like if she can give me back my car key so I can have some lunch as well. I have to ask someone else to completed the service order for me since she is so busy for her lunch instead of a customer who wait. More

by LAWRENCELI222 Verified Customer Verified Customer

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Top notch experience as always. Thank you! Great service & attention from all parties, starting from valets up to service techs/reps & management. Always been given great service at Ferman! Tha Great service & attention from all parties, starting from valets up to service techs/reps & management. Always been given great service at Ferman! Thank you all! More

by nursejulie112 Verified Customer Verified Customer

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