Janae Zamora

The dealership practices are deceptive, they will slap on a $2000 package which is absolutely useless, on every vehicle and although the contract says you don't have to buy it, they won't sell the vehicle wi a $2000 package which is absolutely useless, on every vehicle and although the contract says you don't have to buy it, they won't sell the vehicle without it. So the actual price is what you see on the website plus $2000. So in essence the advertised price is NOT the real price. Then the audacity to try to mitigate this by disclosing this as fine print on their website. These are corrupt corporate practices and need to stop. I do plan to report it to BBB and other authorities in Texas, but people need to stand up against it and refuse to pay for it. I did end up buying the vehicle from them because they did make some discounts, although not enough. The employees were good though, Bryan did a great job, the finance guy was not very pushy as well, did lower the extended warranty price just a bit so I could buy it. Will I buy again from them, if only they change their greedy corporate practices. I think this dealership and its branches has potential, they have good and well trained staff who overall treat the customers well. They did not try to play tricks on my trade in and did give me the price we agreed upon. Another issue, I arrived at the dealership on a Friday at 5 pm, and they refused to complete the deal same day because, " please like to get out early on Friday". They wanted me to come next day, which I refused so they did close the deal using Docusign the next day. My credit was approved and everything was taken care of, this deal could have been completed in 30 mins on Friday. More

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Paul Adkins did a fantastic job, he was very professional and mindful of our busy schedules. Great communication throughout the process and did not waste our time. I would definitely purchase a vehicle with and mindful of our busy schedules. Great communication throughout the process and did not waste our time. I would definitely purchase a vehicle with Paul in the future. More

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I had a good experience purchasing a car at ecarone. Hopefully I get to do so again! The day went smoothly. All employees were friendly, helpful, and professional. Hopefully I get to do so again! The day went smoothly. All employees were friendly, helpful, and professional. More

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Paul was fantastic to work with! He and the entire team at ECar One made the process smooth and stress-free, which made it an easy choice to buy my second vehicle from them. Huge tha He and the entire team at ECar One made the process smooth and stress-free, which made it an easy choice to buy my second vehicle from them. Huge thanks to Paul and everyone at ECar One!! More

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Tanner and the folks at eCarOne were fantastic. A+ experience from beginning to end and got my dream car at a wonderful price. A+ experience from beginning to end and got my dream car at a wonderful price. More

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Everything was so smooth! !! And pleasant!! Everyone was delightful!!! Will send all my family and friends !! !! And pleasant!! Everyone was delightful!!! Will send all my family and friends !! More

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I was very pleased with ECarOne. Ken understand my needs and was very helpful getting me in and out in a timely manner. I love my new car and feel great about the deal. Service was e Ken understand my needs and was very helpful getting me in and out in a timely manner. I love my new car and feel great about the deal. Service was excellent!! The whole staff was super friendly. Definitely recommend ECarOne and would use them again. More

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Easy, no pressure and professional experience. Love my new car! Will be back and telling all our friends. Thank you Adam. Love my new car! Will be back and telling all our friends. Thank you Adam. More

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Process was pretty straightforward, was able to get a lot done through text before needing to drive down there which helped save some time. Appreciate Jared and the finance team for their work! done through text before needing to drive down there which helped save some time. Appreciate Jared and the finance team for their work! More

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No pressure - clean sales floor - all questions answered - and great test drive. I purchased this sweet 6-speed the next day. Look out CarMax, eCarOne is smooth. - and great test drive. I purchased this sweet 6-speed the next day. Look out CarMax, eCarOne is smooth. More

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