Cleanest and most straightforward non branded dealership
I’ve seen! No shady stuff, told them please don’t run my credit with multiple banks no more than 3 which they didn’t. Speaking of my salesman “Kennet
I’ve seen! No shady stuff, told them please don’t run my credit with multiple banks no more than 3 which they didn’t. Speaking of my salesman “Kenneth” professional, friendly and honest definitely recommended!
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by Bburakkdursunn
Apr 16, 2026 -
eCarOne responded
Hi Burak,
Thank you for the great review and for trusting Top Rated Used Luxury Car Dealer DFW eCarOne with your BMW X5 M50 purchase.
We really appreciate you calling out the straightforward and transparent experience. Respecting your request on the credit side is exactly how it should be handled, and we are glad the team delivered.
Kenneth will definitely appreciate the shoutout. Professional, friendly, and honest is exactly what we aim for.
We truly appreciate the recommendation and your business.
Welcome to the eCarOne family and enjoy your BMW X5 M50. Let us know if you ever need anything.
Kim and her team was amazing and easy to work with.
In addition, she was kind, focused on ensuring my husband and I were taken care of.
In addition, she was kind, focused on ensuring my husband and I were taken care of.
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by Dharri5489
Mar 21, 2026 -
eCarOne responded
Thank you, Dianna, for the 5 star review and for choosing eCarOne for your BMW X5. We are so glad to hear Kim and her team made the experience amazing and easy, while making sure you and your husband felt taken care of every step of the way. Providing a kind, attentive, and customer focused experience is exactly what we strive for at eCarOne. Welcome to the eCarOne family, and congratulations on your BMW X5 from Top Rated Used Luxury Car Dealer DFW.
This is our second purchase with ECarOne.
Kim, Ahmad & Elias were amazing. Thank you so much for a smooth experience.
Kim, Ahmad & Elias were amazing. Thank you so much for a smooth experience.
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by Lari0211
Mar 18, 2026 -
eCarOne responded
Thank you for your continued loyalty and congratulations on your BMW!
We truly appreciate you choosing eCarOne again for your second purchase. Kim, Ahmad, and Elias will be glad to hear they made your experience smooth and seamless from start to finish.
Enjoy your BMW and welcome back to the eCarOne family, Top Rated Used Luxury Car Dealer DFW!
Adam, he was very professional and helped with every
detail of the process. I will always go back and shop a Ecarone. and recommend them to family and friends.
detail of the process. I will always go back and shop a Ecarone. and recommend them to family and friends.
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by wilbertje5
Mar 11, 2026 -
eCarOne responded
Thank you for the great review, Wilbert!
We truly appreciate your loyalty and are honored to have earned your business again for your third purchase since 2011. It means a lot that you continue to trust eCarOne, your Top Rated Used Luxury Car Dealer DFW, over the years.
Adam does a great job making sure every detail of the process is handled professionally and smoothly, and we are glad to hear he delivered the kind of experience you have come to expect from our team.
Thank you for the recommendation and welcome back to the eCarOne family!
Paul had me in and out so fast I didn’t even have time to
finish my coffee. He literally had the car pulled up like I was Beyoncé arriving on tour. The whole team was amazing, zero stress, no games. If buyin
finish my coffee. He literally had the car pulled up like I was Beyoncé arriving on tour. The whole team was amazing, zero stress, no games. If buying a car was always this easy, I’d collect them like shoes. Highly recommend! They’re definitely my first stop for the next one!
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by Leilani
Nov 26, 2025 -
eCarOne responded
ilani, thank you so much for the incredible review and welcome to the eCarOne family. We love your comments and had to laugh at the Beyoncé arrival and the shoe collection line. That made our day.
We are thrilled that Paul had your Porsche ready and waiting and that the entire process felt fast, easy, and stress free. That is exactly the experience we work hard to deliver for every guest.
Enjoy your Porsche and thank you again for choosing eCarOne. We will be ready for you when you come back for the next one.
Bryan Nguyen is as professional as it get.
In all categories he is very knowledgeable and knows how to get things done promptly and accurately. EcarOne is the go to hands down best dealer in
In all categories he is very knowledgeable and knows how to get things done promptly and accurately. EcarOne is the go to hands down best dealer in town. The aftermarket warranty packages they provide, more than pays for itself in one emergency, given the cost of repairs for the things they cover!
#teambryan #teamecarone
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by Rando
Nov 21, 2025 -
eCarOne responded
Thank you for the five star review and for choosing eCarOne for your Tesla purchase. Bryan is as professional as they come and we are glad to hear he delivered a prompt, accurate, and knowledgeable experience from start to finish. He takes great pride in taking care of his clients.
Welcome to the eCarOne family. We appreciate you sharing your experience and the shoutout to both Bryan and the dealership. Enjoy your Tesla and thank you again for the amazing feedback!
Had been thinking of an EV purchase for a while and
razzing my friends about their Rivian trucks. On a random visit I met Vinh Le at the dealership and asked about this bright yellow Rivian. Vinh wa
razzing my friends about their Rivian trucks. On a random visit I met Vinh Le at the dealership and asked about this bright yellow Rivian. Vinh was kind and respectful and was able to show me all the ins and outs of this, what I considered, new travel technology. Drove, loved it and bought it! Great stress free transaction.
I’ll be back again.
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by dwduston
Oct 23, 2025 -
eCarOne responded
Thank you, David, for the fantastic 5-star review and for choosing eCarOne in Plano, Texas for your Rivian R1T electric truck purchase! We’re thrilled to hear Vinh made your EV buying experience enjoyable, informative, and stress-free. That bright yellow Rivian is a real head-turner, and we know you’ll love driving it every day. We appreciate your business and look forward to helping you again when it’s time for your next luxury pre-owned EV. Welcome to the eCarOne family!
Oct 23, 2025 -
eCarOne responded
Thank you, David, for the fantastic 5-star review and for choosing eCarOne in Plano, Texas for your Rivian R1T electric truck purchase! We’re thrilled to hear Vinh made your EV buying experience enjoyable, informative, and stress-free. That bright yellow Rivian is a real head-turner, and we know you’ll love driving it every day. We appreciate your business and look forward to helping you again when it’s time for your next luxury pre-owned EV. Welcome to the eCarOne family!
Truly incredible experience at eCarOne.
Michael Rhima, GM, treated me like a friend, not like a client. Paul, the Salesman, was also First Class; very efficient, a true pro. In the days whe
Michael Rhima, GM, treated me like a friend, not like a client. Paul, the Salesman, was also First Class; very efficient, a true pro. In the days where you can purchase, finance, and insure a car all online without speaking to anyone (Tesla) eCarOne has figured out a way how to be super-swift with no pressure tactics but there is also a hands-on, customer approach that hasn’t forgotten about hospitality. With higher and higher prices in the car world and also high interest rates, buying a car can be a daunting task. Michael. Paul, and their Team made it easy – their prices cannot be beat – and they surprised me with a lower interest rate than promised at closing! We won’t do business anywhere else.
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by jdb2311
Oct 23, 2025 -
eCarOne responded
Thank you, Justin, for the incredible 5-star review and for choosing eCarOne in Plano, Texas for your one-of-a-kind Tesla Cybertruck Cyberbeast purchase! We’re thrilled to hear Michael and Paul made your experience smooth, transparent, and genuinely enjoyable. At eCarOne, we pride ourselves on combining modern convenience with a hands-on approach that puts customer service first. We’re so glad we could deliver unbeatable pricing and a better rate than expected. Enjoy every mile in your new Cyberbeast, and welcome to the eCarOne family!
The dealership practices are deceptive, they will slap on
a $2000 package which is absolutely useless, on every vehicle and although the contract says you don't have to buy it, they won't sell the vehicle wi
a $2000 package which is absolutely useless, on every vehicle and although the contract says you don't have to buy it, they won't sell the vehicle without it. So the actual price is what you see on the website plus $2000. So in essence the advertised price is NOT the real price. Then the audacity to try to mitigate this by disclosing this as fine print on their website.
These are corrupt corporate practices and need to stop. I do plan to report it to BBB and other authorities in Texas, but people need to stand up against it and refuse to pay for it.
I did end up buying the vehicle from them because they did make some discounts, although not enough.
The employees were good though, Bryan did a great job, the finance guy was not very pushy as well, did lower the extended warranty price just a bit so I could buy it.
Will I buy again from them, if only they change their greedy corporate practices. I think this dealership and its branches has potential, they have good and well trained staff who overall treat the customers well. They did not try to play tricks on my trade in and did give me the price we agreed upon.
Another issue, I arrived at the dealership on a Friday at 5 pm, and they refused to complete the deal same day because, " please like to get out early on Friday". They wanted me to come next day, which I refused so they did close the deal using Docusign the next day. My credit was approved and everything was taken care of, this deal could have been completed in 30 mins on Friday.
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by aqur121
Oct 09, 2025 -
eCarOne responded
We appreciate your feedback and the opportunity to earn your business on your BMW purchase. We’re glad to hear that Bryan and our finance team provided a positive experience and that you were treated fairly on your trade-in.
Regarding the $1,990 Vehicle Protection Package, it’s included on all eCarOne vehicles and is disclosed on every listing as well as in-store to ensure full transparency. The package includes benefits such as 3M protection, GPS anti-theft technology, and other coverage options that add long-term value and peace of mind for our customers.
We understand your concern about timing on your visit and will review this internally to ensure a smoother process for future clients. We appreciate your recognition of our team’s professionalism and hope you’ll consider giving us another opportunity in the future.
Apr 16, 2026 -
eCarOne responded
Thank you again for your feedback. We wanted to follow up as we have made a major update based directly on customer input.
As of April 2026, eCarOne has officially adopted a new pricing model. The price you see online is now the price you pay.
We listened to the concerns around dealer add-ons and made a change. All of the same benefits are still included, such as protection packages and enhancements, but they are now built directly into our competitive pricing with no additional charges or surprises.
Our goal is to make the process as transparent and straightforward as possible from start to finish.
We would truly appreciate the opportunity to earn your business again and invite you to check out our current inventory and experience the difference firsthand.
Apr 17, 2026 -
aqur121 responded
I am so glad the ecarone listened to its customers and made a change towards more transparent pricing structure.
This a such a positive change and definitely opens the possibility of doing business in the future.
Thank you so much.
Kim was great to work with.
She had been looking for the perfect model X for me for a few months and we finally found it. I was so impressed with her knowledge, experience, expe
She had been looking for the perfect model X for me for a few months and we finally found it. I was so impressed with her knowledge, experience, expertise, and communication. I would recommend ECarOne and Kim all day long and was so impressed with the seamlessness of the transaction and so excited about my new car!
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by jess91179
Oct 01, 2025 -
eCarOne responded
Thank you, Jess, for your 5 star review and congratulations on your Tesla Model X. We are thrilled to hear that Kim’s knowledge, expertise, and dedication helped you find the perfect vehicle and made the process seamless. Your recommendation means a great deal, and we are proud to welcome you to the eCarOne family. Enjoy your new Tesla Model X and we look forward to assisting you again in the future.