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Janette Calderon
Janette Calderon at Hawk Ford of St. Charles
Refer Me

Janette Calderon | Page 2

Agent BDC

Hawk Ford of St. Charles

2525 E Main St
St. Charles, IL 60174

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4.8
32 Reviews

Dealership Experience

1 yr, 10 mos

Industry Experience

1 yr, 10 mos

Languages Spoken

English English

Spanish Spanish

4.8

32 Reviews

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32 Reviews of Janette Calderon

December 06, 2023

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Employee Rating

Hawk Ford has elevated its customer service with great follow up and concerns during the process keeping each owner fully informed of the progress and areas that may need additional attention. The serv More

by rft1701
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Recommend Dealer
Yes

Other Employees Tagged: Connor Brown

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Feb 29, 2024

Hawk Ford of St. Charles responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for your business, we appreciate you as a Hawk customer!

December 05, 2023

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Great front desks folks: My truck left the shop with a low tire warning light on the dash board. It showed up with no such indicator! How was this missed? More

by TINERDDS
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Yes
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October 22, 2023

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I do not write reviews. It is stupid that you want a minimum amount of words More

by JOHNFARRIS94
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Recommend Dealer
Yes

Other Employees Tagged: Monique Case

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Apr 04, 2024

Hawk Ford of St. Charles responded

Thank you for taking the time to share your feedback with us, even if it's not your usual practice. We appreciate your 5-star rating and hope to continue exceeding your expectations in the future!

October 03, 2023

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Great service! Quick and friendly! Will be coming back for all services. Thank you Ford! More

by HOLLIEO36
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Recommend Dealer
Yes

Other Employees Tagged: Josh Grant, Amalia Huerta, Leslie Colin, Connor Brown, Marisa Case , Lily Bisbikis, Steve Donovan, Brett Howard

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September 15, 2023

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I’ve rated Hawk Ford service innSt. Charles several times! The quality of service and the technicians hasn’t changed! They are great and Steve the Man in Charge is AWESOME! Always a gre More

by KMAC195623
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Recommend Dealer
Yes

Other Employees Tagged: Steve Staub

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Apr 04, 2024

Hawk Ford of St. Charles responded

We appreciate your continued support and feedback on our service at Hawk Ford of xx. Charles! It's fantastic to hear that you consistently receive top-notch service from our dedicated team, including Steve. We're committed to providing you with great experiences every visit. Thank you for choosing us!

September 10, 2023

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Nice Ford store. Convenient location and friendly staff. I switched from another Ford dealer and am glad I did. More

by busphillip
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Recommend Dealer
Yes

Other Employees Tagged: Josh Grant

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September 07, 2023

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Failed to communicate a reason why we’re getting oil change soon message with 0% oil life when we still had at least 2500 miles before needing an oil change. They didn’t say they had checked the oil. Wh More

by GKUPKOWSKI
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Recommend Dealer
Yes

Other Employees Tagged: Monique Case

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Sep 08, 2023

Hawk Ford of St. Charles responded

Good Morning, Our Service Advisor Monique spoke with Roberta over the phone with the explanation of the oil life monitoring question. As for the paperwork and keys, I apologize for that- we will ensure that our paperwork and keys are always with the appropriate staff member for "after hours" service pickups, in fact, we are working on enhancing that "after service hours" experience as we speak! Please, give us a call today 630-584-1800, press 2 for Service, and we will connect you direct with Monique as long as it is before 5:00PM. She can explain everything in depth to you so that you are not left with any questions, including your question about the recall! Thank you! We appreciate you being a Hawk Customer! :) Jessica Vida, Manager Hawk Ford of St. Charles

August 27, 2023

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Well, the service center was great about picking up my car from my work but incorrectly delivered it to my home and not back to me at my office. Service center said they would refund me my money but have More

by mdgayton
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Aug 28, 2023

Hawk Ford of St. Charles responded

Hi Melanie, We did put in a request for your refund, I'm so sorry this is taking longer than expected. Molly will reach out to you today with information needed so that we can process the refund. Again, we sincerely apologize for the miscommunication with returning your vehicle to your home instead of your work. That has been addressed to our entire management team so that we ensure that does NOT happen again. Thank you for your patience, expect a phone call shortly. Jessica Vida Hawk Ford of St. Charles

Aug 28, 2023

mdgayton responded

Thanks for your prompt reply! Accidents happen and I do appreciate the service center picking up my car from me at work and serving it while I’m working. It’s a nice touch. Looking forward to hearing from you.

August 22, 2023

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Connor is great he is very knowledgeable and efficient. The mechanic was also very friendly and gave me a verbal update on my vehicle. More

by Kelly Disera
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Recommend Dealer
Yes

Other Employees Tagged: Connor Brown

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August 16, 2023

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They took my vehicle in on time and was done when they said. They answered any questions I had and was very pleasant More

by IMSILVER
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Yes
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Aug 16, 2023

Hawk Ford of St. Charles responded

Thank you for the review & THANK YOU for being a Hawk Customer, we appreciate your business!

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