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Janette Calderon
Janette Calderon at Hawk Ford of St. Charles
Refer Me

Janette Calderon | Page 3

Agent BDC

Hawk Ford of St. Charles

2525 E Main St
St. Charles, IL 60174

Contact Me
4.7
45 Reviews

Dealership Experience

2 yrs, 3 mos

Industry Experience

2 yrs, 3 mos

Languages Spoken

English English

Spanish Spanish

4.7

45 Reviews

Write a Review

45 Reviews of Janette Calderon

December 29, 2023

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Employee Rating

Helped take care of an issue in software. They made it right and fixed the issue promptly. More

by JFZAKOSE
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Steve Staub

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Feb 14, 2024

Hawk Ford of St. Charles responded

We appreciate your feedback and are glad we could promptly resolve the software issue for you. Ensuring the satisfaction and peace of mind of our customers is a priority at Hawk Ford of xx. Charles. Thank you for choosing us, and we look forward to serving you again in the future!

December 27, 2023

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All service was done in a timely manner and I was informed of all work that needed to be done More

by CAPT.LOU0
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Service Time
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Recommend Dealer
Yes
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Feb 14, 2024

Hawk Ford of St. Charles responded

We're delighted to hear about your positive experience with our efficient service at Hawk Ford of xx. Charles. Keeping our customers informed and providing timely service is our priority, and we're grateful for the opportunity to address your needs. Thank you for choosing us, and we look forward to providing exceptional service in the future!

December 19, 2023

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Every one was very professional and prompt. 👍 🇺🇸 to long an answer make it shorter next time I won’t reply More

by R_BUFFY
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Service Time
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Recommend Dealer
Yes
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Feb 14, 2024

Hawk Ford of St. Charles responded

We're thrilled to hear that our team at Hawk Ford of xx. Charles provided you with professional and prompt service. Your satisfaction is our priority, and we appreciate your feedback. We look forward to welcoming you back for more exceptional experiences in the future!

December 07, 2023

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Employee Rating

Hawk Ford has elevated its customer service with great follow up and concerns during the process keeping each owner fully informed of the progress and areas that may need additional attention. The serv More

by rft1701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Connor Brown

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Feb 29, 2024

Hawk Ford of St. Charles responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you for your business, we appreciate you as a Hawk customer!

December 05, 2023

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Great front desks folks: My truck left the shop with a low tire warning light on the dash board. It showed up with no such indicator! How was this missed? More

by TINERDDS
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Yes
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October 22, 2023

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I do not write reviews. It is stupid that you want a minimum amount of words More

by JOHNFARRIS94
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Monique Case

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Apr 04, 2024

Hawk Ford of St. Charles responded

Thank you for taking the time to share your feedback with us, even if it's not your usual practice. We appreciate your 5-star rating and hope to continue exceeding your expectations in the future!

October 03, 2023

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Great service! Quick and friendly! Will be coming back for all services. Thank you Ford! More

by HOLLIEO36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Grant, Amalia Huerta, Leslie Colin, Marisa Case , Lily Bisbikis, Connor Brown, Steve Donovan, Brett Howard

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September 15, 2023

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Employee Rating

I’ve rated Hawk Ford service innSt. Charles several times! The quality of service and the technicians hasn’t changed! They are great and Steve the Man in Charge is AWESOME! Always a gre More

by KMAC195623
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Staub

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Apr 04, 2024

Hawk Ford of St. Charles responded

We appreciate your continued support and feedback on our service at Hawk Ford of xx. Charles! It's fantastic to hear that you consistently receive top-notch service from our dedicated team, including Steve. We're committed to providing you with great experiences every visit. Thank you for choosing us!

September 10, 2023

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Employee Rating

Nice Ford store. Convenient location and friendly staff. I switched from another Ford dealer and am glad I did. More

by busphillip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Grant

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September 07, 2023

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Employee Rating

Failed to communicate a reason why we’re getting oil change soon message with 0% oil life when we still had at least 2500 miles before needing an oil change. They didn’t say they had checked the oil. Wh More

by GKUPKOWSKI
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Monique Case

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Sep 08, 2023

Hawk Ford of St. Charles responded

Good Morning, Our Service Advisor Monique spoke with Roberta over the phone with the explanation of the oil life monitoring question. As for the paperwork and keys, I apologize for that- we will ensure that our paperwork and keys are always with the appropriate staff member for "after hours" service pickups, in fact, we are working on enhancing that "after service hours" experience as we speak! Please, give us a call today 630-584-1800, press 2 for Service, and we will connect you direct with Monique as long as it is before 5:00PM. She can explain everything in depth to you so that you are not left with any questions, including your question about the recall! Thank you! We appreciate you being a Hawk Customer! :) Jessica Vida, Manager Hawk Ford of xx. Charles

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