Jared Neves | Page 13

Very easy to deal with After a very easy purchase experience we returned to Falmouth Toyota to have them install a remote starter. The service was fast and efficient, th After a very easy purchase experience we returned to Falmouth Toyota to have them install a remote starter. The service was fast and efficient, the staff was great to deal with. I see a long service relationship even though we travel from Harwich to Bourne More

Print

Emergency repair that surpasses expectations We were scheduled to leave for a trip to Chicago near the end of June. Of course as luck would have it the check engine light came on in our older mo We were scheduled to leave for a trip to Chicago near the end of June. Of course as luck would have it the check engine light came on in our older model Toyota Sienna on the morning of the day we were planning to leave. My schedule was very tight that day given that we were picking up my daughter from a summer camp that morning in Milton, MA. My immediate thought and fear was that we would have to postpone our road trip. I called Jared Neves at Falmouth Toyota to discuss my situation. Jared and I have worked together before and I have always found him to be extremely professional and experienced when it comes to servicing our vehicles. At first he suggested I drop by so that he could give it a quick code read to determine the issue. I explained to him that it was easier said then done because I was over an hour away. So he suggested I go to a nearby auto supply store that could provide a code reading for my check engine light. We were hopeful that it might be something easy to fix like tightening the gas cap. However, after calling him with the code he indicated that it was not going to be an easy fix. Basically there was a knock sensor sensor that was indicating a high output which was not good for the vehicle, especially one that was going to be used for a 2,000 mile trip. Knowing my desire to leave that evening for Chicago he suggested that if I was able to get the vehicle to him by early afternoon that he would get me back on the road by closing time. Jared was good to his word and I was back on the road by 6 PM. I did have to wait a few hours for the repairs because the mechanic discovered that the issue was being caused by a coolant leak from a bypass plate which also needed repairing in addition to the knock control sensor. However, during that time Jared kept me updated through the whole process and even offered me a loaner vehicle so that I could run out and do some errands with my daughter. Jared, the mechanic that serviced our van, Maureen at the loaner desk and the entire Falmouth Toyota team surpassed my expectations that day. They made me feel welcome and appreciated when they could have easily told me they were too busy to schedule us so late in the day. My family and I greatly appreciate all that the entire Falmouth Toyota Family does for us every time we work with them. More

Print

2001 Echo Experience I have a 2001 Echo that I love. I know nothing about cars. When I show up at Falmouth Toyota they are very patient with my explanations but also pat I have a 2001 Echo that I love. I know nothing about cars. When I show up at Falmouth Toyota they are very patient with my explanations but also patient with my worries. They answer questions and fix my car. And they are kind. What else can you ask from a dealership? More

Print

The ultimate dealership Have been a loyal customer of Falmouth Toyota since we bought my Highlander in 2006. we still have the Highlander and now have a RAV4. Outstanding d Have been a loyal customer of Falmouth Toyota since we bought my Highlander in 2006. we still have the Highlander and now have a RAV4. Outstanding dealership! Can't say enough about them. More

Print

Fantastic Dealership! I have purchased many vehicles from Falmouth Toyota, with financing and always new. My experience with the Sales, Management, Finance, and the Service I have purchased many vehicles from Falmouth Toyota, with financing and always new. My experience with the Sales, Management, Finance, and the Service department has been nothing less than Outstanding. I recently bought another vehicle and started with one Salesman and ended the transaction with Gio (Gianpiero). Gio was very professional, understanding, and extremely knowledgeable. He went over my new vehicle and made sure I had understood everything before he continued onto the next item. His laid back demeanor is great for Falmouth Toyota and their customers! He is an Outstanding Salesman! Thank you, Gio! Amy Killoran went above and beyond! The vehicle I was interested in was not in the lot, Amy found what I was looking for, and in 2 days, I was driving away in my new vehicle! Thank you, Amy. Ian Nixon was very thorough and patient while he explained all the financing information. He made that process very easy for me. Thank you, Ian! During the test drive, I noticed that the SUV did not sound “normal to me.” I went over to the Service Department and Jared and a few others (I did not get their names), were extremely helpful! They explained to me about the Hybrid engines. The next day, Tony even went for a ride with me and explained the entire process of the Hybrid engine. Thank you, Tony! More

Print

Like a Five Star Hotel for cars! Just bought my 2013 Camry in September 2016 and I am in love with it! Not only does Falmouth Toyota keep up with notifying you of upcoming services ne Just bought my 2013 Camry in September 2016 and I am in love with it! Not only does Falmouth Toyota keep up with notifying you of upcoming services needed, they follow up to remind you as well after you make the appointment. Service Department is like taking your vehicle to a five star hotel for cars! Very courteous and took time to break things down so I could understand the answers to all my questions. More

Print

Great Service Our family is driving three Toyota's all from Falmouth Toyota. Why? Great vehicles, super people, beautiful facilities. Super customer service who try Our family is driving three Toyota's all from Falmouth Toyota. Why? Great vehicles, super people, beautiful facilities. Super customer service who try and do what's right every time. More

Print

Great Service Non Appointment visit !! I heard and felt the brakes on son's car when I used it. He was home for the day from college. I need the work to be done tha Non Appointment visit !! I heard and felt the brakes on son's car when I used it. He was home for the day from college. I need the work to be done that day.. I had a great experience having work done at Falmouth Toyota. I bought my son's 2005 Avalon in for Brakes and a few other minor things all of which were fixed without an issue. They are truly customer focus once you drop off the car it's all about service . Called let me know how it's going And when it would be done.. More

Print

Great Dealership & Service Department My family has now purchased 6 vehicles from this dealership and have been extremely happy with our sales person David Digravio and the service team. My family has now purchased 6 vehicles from this dealership and have been extremely happy with our sales person David Digravio and the service team. We actually live only 5 minutes from another Toyota dealership, but were not treated well there so we now make a trip 30 minutes away to Falmouth Toyota because of there superior customer service. Great team players and always willing to work with you to resolve any issues you might have. Keep up the good work and we will keep coming back and recommending your team! More

Print

Excellent customer service! A repeat customer, once again completely satisfied. The entire transaction was completely smooth, easy, and hassle free. It's what I've come to expe A repeat customer, once again completely satisfied. The entire transaction was completely smooth, easy, and hassle free. It's what I've come to expect at Falmouth Toyota. I also love the late night service appointments. Jared is the best! Not only is he friendly, but very knowledgeable and helpful. Plus, the valet service at the service department is awesome! A great addition to an already fabulous dealership. More

Print