Jared Neves | Page 12

Top rate dealership. Very easy to work with. The service and sales departments are always there willing to lend a hand. I recommend them to everyone I come across and sales departments are always there willing to lend a hand. I recommend them to everyone I come across More

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Service Department Issues Brought the Highlander in for oil change two weeks ago. I had an appointment....took over 1-1/2 hrs for just an oil change. I'm old school so check Brought the Highlander in for oil change two weeks ago. I had an appointment....took over 1-1/2 hrs for just an oil change. I'm old school so check the oil level every couple weeks or so. Checked oil today and was down just a smidge went to top off and the filler cap was never tightened down. It was just resting in place on top of the valve cover ! Also found a black plastic splash shield under the car by front bumper hanging down not put back up correctly, Another visit in for oil change and bulb light out....oil change done 1.5 hrs later, left greasy hand palm prints on driver's side car door. Pulled away, stopped outside of their sallyport and checked to make sure buld was replaced. It wasnt...pulled right back into the sallyport had to wait another 1.5 hrs for bulb replacement. Another visit, in for oil change, and asked to top off tire pressures. Left 1.25hrs later and pulled out down the road, once at highway speed - BAM ! Hood came up slamming up three inches to last locking position ! Unnerving....pulled over, closed the hood properly and drove home. Checked tire pressure computer and they never topped off the air in the tires. Arrived home, popped the hood, checked to make sure oil change done properly and discovered a totally empty coolant overflow tank, windshield washer tank not topped off, greasy palm prints on drivers side door again. Recently had a code on dash computer screen stating to "Find a Dealership" Tire pressure system failure. Stopped in at 8am, no appointment as it appeared to be an emergency. Was told it would be a few hours. I said, well I have time to wait 2 hrs to replace tire sensor in the spare no problem. He then said again, well it could be a few hours, So I asked, what are you saying 3 or more hours ? He said, no telling what 9am will bring us ". Seriously ?!?! I'm there now and need help....Maybe the service advisor brings in a "magic 8 ball" to work for decision making. Incredible....That is and will be the last time I ever go here....Whats hard to understand is how such a "Google 5-Star Dealership" can actually have 5 stars....Well that's easy, between faking reviews and paying a company to make positive reviews for them, it's totally achievable....Judging from what I have read and researching those accounts, 70% of their reviews and accounts which authored by them/appear to be fake .....Sad. More

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every went great buying car I bought a new rav 4 buying exp. went great no problems but not to happy or not used to all changes in the new cars have owned Toyotas for past 20 ye I bought a new rav 4 buying exp. went great no problems but not to happy or not used to all changes in the new cars have owned Toyotas for past 20 years , More

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Only place I would buy a car on Cape Cod Have been dealing with Falmouth Toyota for 12 years. This is the second automobile purchased from them. They have been only ones who I allow to servic Have been dealing with Falmouth Toyota for 12 years. This is the second automobile purchased from them. They have been only ones who I allow to service my vehicles. Last car I purchased was 10 years ago and can you imagine I dealt with the same sales rep and sales manager as then. Dealing with the same service staff for over 12 years. Do not find that very often in today's business. They are never pushy and do not over sell. Pricing I feel was fair, but did not go to any other dealers as I only would deal with Falmouth Toyota. It was a very positive experience. As far as the Toyota brand is concerned, 10 years says it all. Vehicle is still running with no problems with only routine maintenance needed. I traded in an 18 year old Tacoma that still has plenty of life left but wife wanted a SUV. More

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Extraordinary service department and reasonably priced For 20 years I’ve worked with this service department for each of the Toyotas I’ve owned. Today I worked with Jared Neves and he was excellent; thoro For 20 years I’ve worked with this service department for each of the Toyotas I’ve owned. Today I worked with Jared Neves and he was excellent; thorough, patient and no ego. The team did a great job servicing the car and the pricing was spot on. They don’t overcharge their customers for service because they want to build a relationship so you come in and buy and service cars. Also they have great retention with their staff. Their set up is remarkable because you just drive in. The garage doors are automatic and superfast and immediately you are greeted. They have several waiting room areas so you can work quietly relax or enjoy TV. The Caliber of the experience at this dealership actually even exceeds what I’ve experienced in the cities. More

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Always a great experience! Over the past 28 years we have bought 8 vehicles from Falmouth Toyota. From Matt and his Dad to the sales floor to the mechanic in the shop , they a Over the past 28 years we have bought 8 vehicles from Falmouth Toyota. From Matt and his Dad to the sales floor to the mechanic in the shop , they are all professional and know their job. More

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Just what i wanted Ronnie and the crew at Falmouth Toyota were great. I found the car i wanted and they made the buying experience easy and pleasant. I did not fee Ronnie and the crew at Falmouth Toyota were great. I found the car i wanted and they made the buying experience easy and pleasant. I did not feel pressured to buy anything i didn’t feel i needed, but Ronnie made sure i knew what was available. More

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Wonderful service for a difficult problem After completing my 60000 maintenance checkup at my Boston area Dealership I left the following Sunday for Cape Cod. Half way down I experienced a to After completing my 60000 maintenance checkup at my Boston area Dealership I left the following Sunday for Cape Cod. Half way down I experienced a total breakdown of my hybrid sytem on my 2010 Toyota Prius III and found that I had no acceleration. The dashboard was lit up with all sorts of warnings and I was left wondering whether or not to pull over and call AAA. It was raining and getting late so I chose to keep going until the car gave up. Somehow I managed to go the next 40 miles to my house on the Cape by driving very carefully and slowly. Thank heavens there were not that many cars on the road. I called Falmouth Toyota the next day and they said it was OK to bring the car in. Once you enter the team goes to work to get the car inspected and diagnosed while you wait in a nicely appointed waiting room complete with snacks, TV, and magazines. They told me that I had a problem and would need new parts that they had to order. I had to leave my car there until the car was fixed. They gave a Prius V loaner to use in the interiem which I loved because I have been debating about getting a new car and I have loved the fact that I was able to test drive a 2018 Prius. Five days later the dealership called me and to my complete surprise, they did not charge me a cent!!! Who does that lately??? The entire Falmouth Toyota team was professional and coordinated and I highly recommend Falmouth Toyota no matter what type of car you drive. I can't tell you how many of my friends I have told this story to. A couple of them own Lexus cars and in the past have had poor experiences with another Toyota Dealership on the Cape. Because there is no 'Lexus' Dealership on the entire Cape, Falmouth Toyota ought to use the good will derived from its satisfied Toyota owners to promote its Lexus service. Because my experience was so very good I will always go the distance to return to Falmouth Toyota for service and/or for a new car when I am ready. PJ Garrity More

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Outstanding customer service I bought my first (new) RAV4 from Falmouth Toyota in 2007. I recently purchased a used 2015 RAV4 from Falmouth Toyota once again. When I expressed an I bought my first (new) RAV4 from Falmouth Toyota in 2007. I recently purchased a used 2015 RAV4 from Falmouth Toyota once again. When I expressed an interest that I might be ready to purchase a car, Jared sent me to Coby. I wasn't quite ready. Coby answered all my questions and there was absolutely no pressure. When I was ready, I made an appointment with Coby and he once again very patiently answered all my questions. He showed me a number of cars in my price range and then we took it for a test drive. A few days later when I went to pick it up, Coby went over all the features of the car. He paired my phone to the Bluetooth in my car. He also showed me how to set up my favorite radio stations. Since this car has a lot more options than my previous car, he went over everything with me, and said if I have any questions at all to call or come in. in 2007, a friend referred me to Falmouth Toyota. He said they are the most trustworthy and have the best reputation of any car dealership around. He was absolutely correct. As far as the maintenance department, I completely trust Jared and the entire team. I have had nothing but positive experiences. They treat everyone with respect and explain in detail why something may need to be repaired or.replaced. Again, no pressure. If anyone asks, I always recommend them to Falmouth Toyota. I know they are honest and they value their customers. At this point, I wouldn't consider going anywhere else! More

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Leased RAV4 We just finished leasing (1st time) a 2018 RAV4. Great team, as usual, after many years of doing business, whether buying a new or used vehicle, or s We just finished leasing (1st time) a 2018 RAV4. Great team, as usual, after many years of doing business, whether buying a new or used vehicle, or servicing those vehicles, we are always very pleased, with our overall experience. Al and Joan Osgood, Sandwich, MA More

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