Jasmine Bennett

I Scheduled a service appointment for four new tires on a vehicle that was purchased from dehaven. The appointment was scheduled a week and a half before the appointment took place, and part of the schedulin vehicle that was purchased from dehaven. The appointment was scheduled a week and a half before the appointment took place, and part of the scheduling process was selecting the tires for the vehicle. I arrived a week and a half later for the scheduled appointment to have the tires mounted on the vehicle and was told they didn't have the tires. No prior communication about not having the tires for the scheduled appointment, which I took off time from work to complete service. Discussed with service advisor Ibrahim, who basically told me sorry, can't help you other than rescheduling when we get the tires. I asked him to have the service manager contact me regarding this issue. Didn't hear from the service manager, Jenny Fudge, until I took the effort to reach out myself and follow up on this issue. Jenny was extremely rude, condescending, and in no way understanding of the inconvenience and frustration that this lack of communication and lack of making sure they had the necessary materials to complete the work. I was told, by Jenny, they were not willing to offer any kind of compensation or do anything to alleviate an issue that they caused. Jenny also said that she was not informed by Ibrahim that I requested a phone call from her to discuss this matter. Very poor customer service. It is very frustrating and to have purchased several vehicles from DeHaven and we have had all of the vehicles serviced there over the past 10 years and to be treated so poorly by the Service Department. More

Report | Print

Purchased two new vehicles from DeHaven as well as buying out a prior lease. Worked with Evan, Dan, and Nick. They were courteous and responsive. out a prior lease. Worked with Evan, Dan, and Nick. They were courteous and responsive. More

Report | Print

Very nice and prompt service. In and out with my Jeep! The pre texting with great too! In and out with my Jeep! The pre texting with great too! More

by corey.sterling Verified Customer Verified Customer

Report | Print

With the exception of one salesperson who was overly aggressive (before we could enter the store) everyone was very friendly and courteous. I gave Brandon Neumam's business card to a neighbor whom I aggressive (before we could enter the store) everyone was very friendly and courteous. I gave Brandon Neumam's business card to a neighbor whom I learned was shopping for a vehicle within one week of closing with Brandon and Cruz. We bought two cars the same day from Brandon and Cruz. Both were very courteous and professional throughout the experience. I love the free car washes, too. The savings accrue quickly over one full month of washes. I would highly recommend DeHaven Chevrolet to a neighbor or a friend. More

by Very Satisfied First-time Customer(s) Verified Customer Verified Customer

Report | Print

They had a few cars to choose from it was close to my home they were nice to me and my wife home they were nice to me and my wife More

by s10jb Verified Customer Verified Customer

Report | Print

Everyone was so incredibly helpful and patient with my indecisive decisions. Whatever I needed/wanted they got it done and then some! They explained every step along the way so I wasn’t blindsided by anyt indecisive decisions. Whatever I needed/wanted they got it done and then some! They explained every step along the way so I wasn’t blindsided by anything. Very satisfied with my experience! More

by nataleatomlinson Verified Customer Verified Customer

Report | Print

From the test drive to finishing paperwork the staff at Dehaven’s was very helpful and professional. Jim gave a great tour of the facility and showed us the in’s and out’s of our new Colorado. My wife and Dehaven’s was very helpful and professional. Jim gave a great tour of the facility and showed us the in’s and out’s of our new Colorado. My wife and I would recommend Dehaven if looking for a vehicle. More

by quinner0321 Verified Customer Verified Customer

Report | Print

Had a great experience purchasing from Dehaven. Scott is an excellent salesman and will definitely buy from him again in the future. Scott is an excellent salesman and will definitely buy from him again in the future. More

by t_west99 Verified Customer Verified Customer

Report | Print