Nick Krebs

I Scheduled a service appointment for four new tires on a vehicle that was purchased from dehaven. The appointment was scheduled a week and a half before the appointment took place, and part of the schedulin vehicle that was purchased from dehaven. The appointment was scheduled a week and a half before the appointment took place, and part of the scheduling process was selecting the tires for the vehicle. I arrived a week and a half later for the scheduled appointment to have the tires mounted on the vehicle and was told they didn't have the tires. No prior communication about not having the tires for the scheduled appointment, which I took off time from work to complete service. Discussed with service advisor Ibrahim, who basically told me sorry, can't help you other than rescheduling when we get the tires. I asked him to have the service manager contact me regarding this issue. Didn't hear from the service manager, Jenny Fudge, until I took the effort to reach out myself and follow up on this issue. Jenny was extremely rude, condescending, and in no way understanding of the inconvenience and frustration that this lack of communication and lack of making sure they had the necessary materials to complete the work. I was told, by Jenny, they were not willing to offer any kind of compensation or do anything to alleviate an issue that they caused. Jenny also said that she was not informed by Ibrahim that I requested a phone call from her to discuss this matter. Very poor customer service. It is very frustrating and to have purchased several vehicles from DeHaven and we have had all of the vehicles serviced there over the past 10 years and to be treated so poorly by the Service Department. More

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Purchased two new vehicles from DeHaven as well as buying out a prior lease. Worked with Evan, Dan, and Nick. They were courteous and responsive. out a prior lease. Worked with Evan, Dan, and Nick. They were courteous and responsive. More

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Scott and Nick at DeHaven were nothing short of amazing! We had a very unique and unpredictable situation and they helped us through the whole process with ease and compassion. It was worth the 3.5 hour dri We had a very unique and unpredictable situation and they helped us through the whole process with ease and compassion. It was worth the 3.5 hour drive one way to make this purchase. More

by Ashlyn & Justin Verified Customer Verified Customer

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Evan was great and helped us find exactly what we were looking for. Everyone at DeHaven was a pleasure to work with! looking for. Everyone at DeHaven was a pleasure to work with! More

by dylanhartman Verified Customer Verified Customer

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Do not waste your time! They will charge you crazy amounts and the staff is not good with communicating. Highly recommended ANYWHERE else They will charge you crazy amounts and the staff is not good with communicating. Highly recommended ANYWHERE else More

by User Verified Customer Verified Customer

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Fantastic people to work with for many years. Always go above and beyond to make the experience. Always go above and beyond to make the experience. More

by dmcquilkin Verified Customer Verified Customer

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Kolby was very helpful in finding the right vehicle and navigating the buying process. They have competitive pricing, low fees, and a solid finance office. The vehicle was cleaned and ready to go when I navigating the buying process. They have competitive pricing, low fees, and a solid finance office. The vehicle was cleaned and ready to go when I arrived at the dealership. Highly recommend. More

by tzachary Verified Customer Verified Customer

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Dave, Cruz and Nick are the best the best in the business! Would recommend to anyone! business! Would recommend to anyone! More

by jeff.busheys Verified Customer Verified Customer

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The service writer was Great, the Techs were Awesome and on Time got all the Levels perfect on Time got all the Levels perfect More

by Dave Tracy Verified Customer Verified Customer

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This purchase was the smoothest that we have ever experienced. I do not like car shopping but I am glad I went this time. Their organization and professionalism made this a great experience! experienced. I do not like car shopping but I am glad I went this time. Their organization and professionalism made this a great experience! More

by jcdurnell Verified Customer Verified Customer

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