Jason Ho | Page 33

Began the process of purchasing a GMC with Jason. He showed me all my figures with my down payment, apr and discounts (gm supplier discount). He then took me to the Chevrolet building to begin paperwork showed me all my figures with my down payment, apr and discounts (gm supplier discount). He then took me to the Chevrolet building to begin paperwork. This is when things went down hill due to the manager. After filling out pre qualification paperwork, I waited for financing. The manager received 2 call from other customers and one dealer about the truck I was purchasing. The manager then decided that he would no longer honor the deal we had made and sent Jason to inform me, that bc he received other interest he no longer felt like allowing me to use my gm supplier discount which was already plugged into our agreed upon numbers. I was informed his reasoning for this was that I had too good of a deal and he could make more money off someone else. Now I understand I had a good deal but my supplier discount did not come out of Mark Christopher’s pocket directly. This was purely a manger that just wanted to pad his numbers and make more money off of me. I believe this to be highly unethical after I had agreed in terms with Jason. Even when frustrated I offered to split the difference with the manager and only take 1500 of the discount. Apparently the manager did not like that idea haggled with me over $200. Your sales manager actually took the time to haggle with someone purchasing a $70000 truck over $200. And this was after he decided to pull away my discount your team agreed to. In my opinion this is horrible customer service by the sales manager and for that reason will most likely never come back to Mark Christopher. But wait it gets worse.. I was told by Jason that he would deliver my truck later that day after the LPO parts were installed. Around 430pm (3 hrs later) I Received a call from Jason to inform me that they did not actually have any of my parts and he would deliver my incomplete truck by 5. I’m sorry incomplete truck? I spent all that money, got ripped off by the sales manager and was haggled with over $200 for a truck that now tour telling me is incomplete and I’d have to wait a week to get the rest of it? What horrible customer care you guys have. Why wasn’t I told any of this before I left? I could of taken the incomplete truck home myself? What a disgrace of a sales team that gm has on display at Mark Christopher. More

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Joel Rodriguez was very helpful didn't pressure me. Very informative about truck I wanted. Sales process went smooth. Overall good experience! Hats off Mark Christopher sales team !! informative about truck I wanted. Sales process went smooth. Overall good experience! Hats off Mark Christopher sales team !! More

by PAPINMG Verified Customer Verified Customer

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Alex was great, made our purchase very easy and smooth. Was upfront in everything and gave detailed information that we needed. We liked his honesty and attention to our needs. Was upfront in everything and gave detailed information that we needed. We liked his honesty and attention to our needs. More

by Tina Verified Customer Verified Customer

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Wonderful experience and very grateful! Thank you Jason Ho. :) My husband and I are very pleased with how Mark Christopher Auto Center operates. Would highly recommend. Ho. :) My husband and I are very pleased with how Mark Christopher Auto Center operates. Would highly recommend. More

by mulvaneyj Verified Customer Verified Customer

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Service was excellent, paperwork process did not take too long to go through. Very happy with my purchase and would recommend this dealership to others in the future long to go through. Very happy with my purchase and would recommend this dealership to others in the future More

by Alex Verified Customer Verified Customer

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It was a seamless purchasing experience I made the call to check inventory on a Chevy Silverado 2500HD that I had seen on their website. Jason confirmed the truck was available, we negotiat I made the call to check inventory on a Chevy Silverado 2500HD that I had seen on their website. Jason confirmed the truck was available, we negotiated the price. He came to our office to sign the paperwork and the truck was delivered the next day. More

by RYANB2 Verified Customer Verified Customer

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The staff I dealt with here, at Mark Christopher Cheverolet were very friendly. They provided a pleasant, easy and quick car buying experience. Thank you! Cheverolet were very friendly. They provided a pleasant, easy and quick car buying experience. Thank you! More

by KRYSIABOLANOS3 Verified Customer Verified Customer

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It was a great experience. I was a first time buyer, so they all gave me the full break down and walked me through it. Jason really made sure I was looking at the right car, and further talked me in to pur they all gave me the full break down and walked me through it. Jason really made sure I was looking at the right car, and further talked me in to purchasing this car. Jason wanted to help me as much as he can, and he succeeded. Greg wanted to make sure I knew what I was doing, and he even helped me out as well. Then Larry was brought it home with giving me a full walk through during the signing process. More

by FRANK.J.GARCIA Verified Customer Verified Customer

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Had to take my new Silverado in for service twice now for the same issue. A hissing noise coming from the motor. Becoming a big inconvenience with my life. On top of that no rental provided or car wash. the same issue. A hissing noise coming from the motor. Becoming a big inconvenience with my life. On top of that no rental provided or car wash. I’m spending money out of my own pocket to Uber and get a ride from the dealer. Not happy with service for spending $70k on a truck. I also upgraded my rear view mirrors for tow mirrors and my original mirrors were not returned to me although I requested. More

by ADAVALOS81 Verified Customer Verified Customer

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The entire staff at Mark Christopher Chevrolet is friendly , professional and very courteous. My entire family any myself have been loyal costumers for decades due to their excellent service. friendly , professional and very courteous. My entire family any myself have been loyal costumers for decades due to their excellent service. More

by JAIMEGONZALEZ1498 Verified Customer Verified Customer

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