Jason Palmari | Page 22

Just bought my 3rd Mazda from Flood Mazda! My first two vehicles were CX-5s which were great but I needed more room for kids and animals so my new SUV is a CX-9. Lots of room! Easy access to the 3rd row. G vehicles were CX-5s which were great but I needed more room for kids and animals so my new SUV is a CX-9. Lots of room! Easy access to the 3rd row. Gas mileage around 25 mph. As usual the service was great! Negotiations went smoothly and the delivery was seamless. The CX-9 is well equipped and driving is fun! My CX-5 was in great shape so it joined the other certified vehicles on their lot. Definitely a dealer worth checking out!!! More

Report | Print

Leasing a Mazda This was my 4 th leasing experience with Flood Mazda I can’t say enough about the sales process or the service dept....obviously I keep going back L This was my 4 th leasing experience with Flood Mazda I can’t say enough about the sales process or the service dept....obviously I keep going back Love my car CX5 and never even look at other SUVs. It has all the equipment I need, gives me a pleasant comfortable ride, great on gas and drives securely and quietly. More

by MCNULTYA.D Verified Customer Verified Customer

Report | Print

Bad tempered manager This dealership canceled the deal with me the next day after I paid $500 deposit and agreed them to check my credit report. The reasons they said a This dealership canceled the deal with me the next day after I paid $500 deposit and agreed them to check my credit report. The reasons they said are: 1. There is one mistake on my proof of income so that they met problems when applied for auto loan for me. 2. They saw my bad review about them on Google(my original review is attached below) and thought I am not happy. For the first reason, I told them that I am able to pay cash. No need for loan then. For the second reason, I told them I am happy about the deal, especially after I wrote the review. They still wanted to cancel the deal with me, so I believe that the true reason is, they are not happy with my review. I understand they have the right to cancel the deal, I respect that, also they returned the $500 deposit back to me. But I saw their reply to my original review on Google. I just want to point out: 1. My original review is real and objective. The dealership also admitted. We can just leave people judge. 2. They can cancel the deal because they didn't let me sign the purchase contract. What they let me sign is just an intent and an agreement for credit checking, they also didn't give me any copies of those documents. I lacked of experience so I failed to noticed this. I don't know if the dealership forgot to give me or they did it on purpose. 3. I am not a fraud(the dealership replied to my original review saying I am a possible fraud). After Flood Mazda canceled the deal with me, I visited another dealership and bought same model car by cash. It is a lovely 2017 Mazda Grand Touring AWD, the another dealership offered me excellent service and saved me $800 compared to Flood Mazda. So my suggestion is, you can visit Flood Mazda when you want to buy or lease a car. They have an amazing building and an excellent receptionist Jason. Try going with salesman Anthony Deangelis, you will receive perfect service. The finance director Cody is also professional even though he still need to work on his communication skill in complicated situation. But be careful with the General Manager Russell Cunha, you'd better serve him as he is the consumer. Otherwise he will fire you:"You are not my consumer when you are unhappy". And also watch out what you have signed, don't forget asking the copies. I can prove everything I said here. I have the receipt that I bought my new car from another dealership. I have a phone recording when talking to Flood Mazda people(I had asked for their permission before recorded). If Flood Mazda still want to argue with me, I don't mind sending this to Mazda headquarters and Rhode Island consumer protection attorney. Happy New Year! ---------------------------------------------------------------------------------------------- My original review:   The dealer who went test drive with me was cold and not prepared. When I asked him the details of the car, he replied “it is posted on our website, why don’t look at it by yourself?” And many other things that made me feel uncomfortable.   Even though I was quite angry, I decided to buy the car because I have visited a couple of dealerships for a month, and I already got tired of this. When I started the buying process, the manager came to me to comfort me. But I refused to talk to him because I was still angry with their service. Then the manager suddenly got angry and yelled to the other dealers “Don’t sell the car to her!” I apologized to him for my ignorance to him. Then he said “Young lady, I gonna teach you a lesson. You drove 1.5 hours here, but I am not going to sell you the car.” Then he left.   I ran outside, it was raining, and the manager was starting his car. I stood in front of his car and apologized to him again then he agreed to sell me the car.   It was my fault not to reply to the manager’s comforts due to another dealer’s arrogance. But I think the manager still overreacted to their customers. I didn’t say any bad words to him, I just didn’t want to talk to him. So I think he is very unprofessional and arrogant.   The other dealers came to comfort me later, they are kind, thank you guys. More

Report | Print

Easy experience I came in the first time not really knowing what I wanted for an SUV, and the last time to purchase exactly what I wanted. Zach was relaxed and helpf I came in the first time not really knowing what I wanted for an SUV, and the last time to purchase exactly what I wanted. Zach was relaxed and helpful throughout. He knew the answers to all of my questions, didn't pressure me, and treated me well. I'll be recommending him and Flood Mazda to others! More

Report | Print

I’ve been coming to Flood Mazda for over 7 years and I’ll keep coming back. The service team is friendly, the sales team isn’t too pushy - they actually want to help and get what’s best for me. Highly recomm keep coming back. The service team is friendly, the sales team isn’t too pushy - they actually want to help and get what’s best for me. Highly recommend! Cody in finance is wonderful and Zach Albanese is the best in sales!!! More

Report | Print

Great experience! I bought my third Mazda from Flood Mazda Wakefield. They are the BEST! Zachary Albanese was patient, listened, and very knowledgeable . Cody was gr I bought my third Mazda from Flood Mazda Wakefield. They are the BEST! Zachary Albanese was patient, listened, and very knowledgeable . Cody was great and Jason was a pleasure to talk with too. Highly recommend them. More

Report | Print

They were helpful and timely. I found everyone to be friendly. The sale price and trade in value were reasonable and the deal was done in a timely fashion. They were the only deal I found everyone to be friendly. The sale price and trade in value were reasonable and the deal was done in a timely fashion. They were the only dealer within a reasonable distance (1 hour) that had the car I was looking for. More

by JOE.COR Verified Customer Verified Customer

Report | Print

Recall service I received a notification that my CX-5 has a recall issue and to schedule a service visit. So I called the next day to schedule a service visit and wa I received a notification that my CX-5 has a recall issue and to schedule a service visit. So I called the next day to schedule a service visit and was pleasantly surprised to be told that I could come in the next day! I made the appointment for early afternoon and ended up at the dealer a half hour early and they still took me in. Service was completed in a timely manner at no charge and I was on my way. The Service Department is outstanding! This is one of the many reasons that I returned to Flood Mazda for my second CX-5.! More

by TMast Verified Customer Verified Customer

Report | Print

Always helpful. This is my second vehicle that I have purchased from this dealership. Always helpful and try to please their customers. Alyssa in the service depart This is my second vehicle that I have purchased from this dealership. Always helpful and try to please their customers. Alyssa in the service department always helpful,pleasant and knowledgeable. More

by AAMH644 Verified Customer Verified Customer

Report | Print

Great experience, stress free! I recently purchased a CX-5 at this dealership, and they were easily the best dealership/sales team I worked with during my hunt for "the one". Zach w I recently purchased a CX-5 at this dealership, and they were easily the best dealership/sales team I worked with during my hunt for "the one". Zach was friendly, knowledgable, and very patient while we were making the very fair deal. If you are looking for a Mazda vehicle, I strongly suggest that you visit this dealership, even if it's a short drive away. More

Report | Print