Jason Simons | Page 66

Took one of my fleet vehicles there to get work done on the engine for the warranty and they ended up totaling the vehicle without looping me in and my employee had thousands of dollars of personal and com the engine for the warranty and they ended up totaling the vehicle without looping me in and my employee had thousands of dollars of personal and company tools inside the vehicle and it was towed to some lot and we lost all the tools and company assets. More

by Xion Davis Verified Customer Verified Customer

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We experienced some difficulties with our Rogue while on vacation in Denver. Tynan's Service Manager Jason Simons treated us WONDERFULLY. He was extremely helpful, professional and repairs were done quickl vacation in Denver. Tynan's Service Manager Jason Simons treated us WONDERFULLY. He was extremely helpful, professional and repairs were done quickly and at a very affordable price. He got us mobile in no time! Thank you so much for your STELLAR service. More

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I needed to get my third brake light working and they went above and beyond to fix my back wiper squirt nossle. Thanks guys you rock!! went above and beyond to fix my back wiper squirt nossle. Thanks guys you rock!! More

by Trlblzr37@hotmail.com Verified Customer Verified Customer

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Terrible. I will avoid Tynana in the future.I bought a Terrible. I will avoid Tynana in the future. I bought a new car in March. In April the video screen would turn off. I took the Rogue in, and there Terrible. I will avoid Tynana in the future. I bought a new car in March. In April the video screen would turn off. I took the Rogue in, and there was a backorder on parts. I took my car back to tynans in September b/c the video screen order was cancelled. I got my rogue back a week later- and the issue was not resolved. When I called the dealership to ask where my car was, I was flat outlined to by the service manager who said "" The service Tech is out on a test drive I'll ask him when he gets back." That answer is so full of BS because it was before 7:30 a.m.. My rental car was a base model Sentra That did not have working headlights, And I asked the service manager for an upgrade and the rental to at least match my model and trim Rogue, And he said I could if "we had rogues available." I asked him to check if anywhere available and he said he didn't have the time. So no, if I can help it, Tynans will not have my business again nor will you be positively referred to by anyone looking for a new or used car or service. Tynans is a nightmare. More

by D.SCALISI1 Verified Customer Verified Customer

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I was treated like Family. Plain and simple. I work in customer service and making guest feel like Family is good for future business...Great job customer service and making guest feel like Family is good for future business...Great job More

by ITSBLAKE13 Verified Customer Verified Customer

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Your staff is efficient, polite, and honest. Twice I have come in expecting my brakes to need attention and both times you listened to my concern and did not try to sell me what I did not need. I appreciate come in expecting my brakes to need attention and both times you listened to my concern and did not try to sell me what I did not need. I appreciate and respect your company for being honest. I tell everyone I know that Tynan’s Nissan is a top shelf dealership. I will be a customer for life. More

by BRYCEBROSIER691 Verified Customer Verified Customer

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G o o d s e r v i c e, T h a n k s More

by TUGSUU Verified Customer Verified Customer

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Good service FROM Luke & he saved me money on services not needed problem was fixed easily. I was having issues with my trunk and heat and Luke was able to find the issue and fix it with no extra cost t not needed problem was fixed easily. I was having issues with my trunk and heat and Luke was able to find the issue and fix it with no extra cost to me. Adnan helped me right away and was nice and helpful. I had a question and Jason was attentive and nice. More

by CHINIQUA Verified Customer Verified Customer

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Excellent job I am happy for you working my carThank so Excellent job I am happy for you working my car Thank so much for your help. Excellent job I am happy for you working my car Thank so much for your help. More

by AURCARDENZAS Verified Customer Verified Customer

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I went for service and was recommended to come back at a later date for additional services. I scheduled and was advised the cost of the scheduled service would be about $150. I was advised the scheduled se later date for additional services. I scheduled and was advised the cost of the scheduled service would be about $150. I was advised the scheduled service would take about an hour. I came at my scheduled time and was waiting for 3+ hours and then charged $350. The service representative Brian did not explain the charges to me and said he gave me a deal. Meanwhile he kept saying “you were told the cost last week.” I was not told the cost would be $350, but if I had been told that I would have still scheduled and paid. The issue was about establishing correct customer expectations as not everyone can take an additional $200 hit. I felt rushed out of there the first time and again when I was asking questions about the cost. I requested that he applied the coupon presented and he wouldn’t. I ended up leaving after paying for the service but it really did not feel like the best experience. I keep trying to give Tynan’s the benefit of the doubt but I do hope to see better communication and more emphasis on customer experience. More

by QRTINFOYOU211 Verified Customer Verified Customer

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