Jason VanBall | Page 2

Jackie Cooper Imports responded

kyledavidl, We're thrilled to receive your 5-star review and to know that you had such a positive experience with us. Our team is committed to providing excellent customer service and professionalism every step of the way, from the sales staff to the business office and delivery. Your kind words mean a lot to us, and if you ever have more automotive needs in the future, we're here to assist you. Thank you for choosing us, and we look forward to serving you again when the opportunity arises! Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

SGPS2006, We are sorry to hear you didn't enjoy your recent visit with us. An exceptional experience for all customers is a big part of our culture at Jackie Cooper. Not only are we proud of that, our 32 years in business plus our positive reviews show it's the only way we do business. Please allow me to address each concern you have brought to our attention. Titling a vehicle is a strict process. And it starts with making sure all information on the title is accurate. As explained to you by your sales professional during your visit, we had to wait for the lien release on your vehicle. A check would then be cut based on that lien release and to the entity on the title. Your title was in the name of a company you were associated with at the time of purchase and that was the name on the check you received. You then notified us that you no longer are associated with that company. Thus, additional paperwork showing the sale of the company was required so that the check could be changed to your name. While inconvenient, the process is necessary in order to protect you, the original owner of the vehicle. Additional time was needed for you to return the original check in the previous name so that a new one could be created. As to your concern over the financing, we did initiate a request for approval from Mercedes-Benz Financial Services first. Their approval did not come in right away so we also checked into the other source of financing you referred us to, Bank One. Bank One approved your financing quicker, with the rate you mentioned. MBFS eventually did respond and that is when the new rate was offered. Rates were presented in the order they came in. As a certified Mercedes-Benz franchise, we prefer to offer Mercedes-Benz Financial Services for your financial needs. While, most of the time, we can get approvals immediately, there are times when the process takes longer. The time is takes from these finance sources is out of our control and we ask for your patience along the way. We are happy to have been able to meet your vehicle needs, from the EQS and GLE to the Sprinters you have purchased. We hope you understand the precautions in place for titling and the time required for financing. We'd love to continue our relationship with you and are here for you through the life of your Mercedes-Benz vehicles. If you have any further questions, we encourage you to reach out directly to our General Sales Manager, Ryan Knotts so that he can assist you personally. 918-249-9393.. Thank you and have an exceptional day!

Jackie Cooper Imports responded

Hi clueless1001, We appreciate your 5-star review. We are delighted to hear Jason, Chuck, and Mikey made your buying experience excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi THE.WATERS, Thank you for your kind review. We are glad to hear you were satisfied with your experience. We hope to see you soon. Have a great day. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi ronfazel, Thank you for your 5-star review. We are delighted to hear you were satisfied with your visit with us. We are looking forward to seeing you soon. Take care. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi TODD64, We appreciate your 5-star review. We are glad to hear Jason was excellent during your visit. We hope to see you soon. Have a great day. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi mdixion78, We appreciate your 5-star review. We are delighted to hear Kim and Mikey were excellent during the purchase of your new GLE 350. We hope to see you on your next visit. Take care. Sincerely, Ryan Knotts, General Sales Manager

Jackie Cooper Imports responded

Hi GPRESS0, We appreciate your 5-star review. We are delighted to hear Jason made your buying experience excellent. We are looking forward to seeing you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

Jackie Cooper Imports responded

Hi TLAZENBY, Thank you for your 5-star review. We are delighted to hear Jason and Nazar made the purchase of your new Cayenne excellent. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales

Jackie Cooper Imports responded

Hi mdixon 78, We appreciate your 5-star review. We are glad to hear Mikey, Liz, and Jason made your purchase of the GLE 350 pleasant. We hope to see you soon. Have a great day. Sincerely, Chris Martinez, Director of Sales