Javier Garcia
Javier Garcia at Penske Buick GMC Of Cerritos
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Javier Garcia | Page 3

Sales Representative

Penske Buick GMC Of Cerritos

18400 Studebaker Rd
Cerritos, CA 90703

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4.8
75 Reviews
4.8

75 Reviews

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75 Reviews of Javier Garcia

April 13, 2024

Dealership Rating
Employee Rating

I absolutely love the team at Penske GMC! They are always knowledgeable, friendly and ready to assist the customers with a smile! More

by LEXSHO09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josue Moreno

Apr 17, 2024

Penske Buick GMC Of Cerritos responded

We're pleased to hear your positive feedback about our team's assistance at Penske Buick GMC of Cerritos. Thank you for sharing your experience, we'll keep up the good work.

April 02, 2024

Dealership Rating
Employee Rating

Muy profesionales , amables lo único malo es cuando quiero sacar cita para mantenimiento de mi troca el servicio es algo complicado gracias More

by RIGOMIRANDA27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 01, 2024

Penske Buick GMC Of Cerritos responded

Gracias por su opinión. Nos alegra que considere a nuestro equipo de Penske Buick GMC of Cerritos profesional y amable. Tomaremos nota acerca de las citas para el mantenimiento - tomamos todas nuestras críticas seriamente.

March 27, 2024

Dealership Rating
Employee Rating

Javier is very accommodating and willing to help, he explain well the difference of the car. he really knows what he is selling. More

by RJSANTIAGO5767
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Stein

May 01, 2024

Penske Buick GMC Of Cerritos responded

We appreciate your positive feedback about Penske Buick GMC of Cerritos. Our team's product knowledge is certainly integral to providing a helpful service. Thank you for your kind words and rating.

March 08, 2024

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Employee Rating

Arrived at service center. No one greeted or acknowledged me. Had to ask rep if I was in the right area. Eventually they took in my car. Was told I’d receive a call once servic More

by ALGIOZELAYA89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

February 23, 2024

Dealership Rating
Employee Rating

,Clarissa was very helpful,what I loved about her was her personality that’s A+ More

by ajaime197007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 13, 2024

Penske Buick GMC Of Cerritos responded

We appreciate your feedback and the positive note on our team. At Penske Buick GMC of Cerritos, we strive to provide customers with excellent service. Your satisfaction is important to us.

February 19, 2024

Dealership Rating
Employee Rating

when i take my vehicle there it comes back with something broken, they don't have certified diesel mechanics More

by JPFINDUSTRIALSERVICES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 13, 2024

Penske Buick GMC Of Cerritos responded

Hello, Please know that we take your feedback seriously, and we would like to discuss your concerns regarding the condition of your vehicle upon pick up from our Service Department. Please send me an email with your preferred contact information to discuss this further. Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

February 03, 2024

Dealership Rating
Employee Rating

I had an amazing experience a few weeks ago with the Penske Cerritos team! Javier was my all star who really made my new lease process easy and fun. Truly want to thank him and everyone for the excellen More

by naciri87
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 13, 2024

Penske Buick GMC Of Cerritos responded

Thank you for your high rating and the acknowledgment of our team's efforts to make your lease process smooth. We're content that Penske Buick GMC of Cerritos ensured you got what you needed, just how it should be.

January 29, 2024

Dealership Rating
Employee Rating

Salesperson didn't show up the next day at the agreed upon time. When I arrived I was told to have a seat and 30 minutes later, still nobody came to talk to me so I had to go to the front desk and told t More

by john.dionne7
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Apr 13, 2024

Penske Buick GMC Of Cerritos responded

Hello, I would like to learn more about the level of customer service you received from our Sales Team during your visit, as well as your inquiry on the key fobs. We pride ourselves on the high-quality standards we maintain here at Penske Buick GMC of Cerritos and I would appreciate the opportunity to speak with you about your feedback. Could you please reach out to me directly? Thank you, Matt Stein General Manager mstein@socalpenske.com (562) 733-3843

January 29, 2024

Dealership Rating
Employee Rating

Very nice and willing to work with what we were looking for. No nonsense and straight to the point, helping me understand what would be good for my situation. More

by edwin6482
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 13, 2024

Penske Buick GMC Of Cerritos responded

It's always our aim at Penske Buick GMC of Cerritos to provide efficient help. We're pleased to know you found the straightforwardness useful. Thank you for the five-star review and sharing your experience with us.

January 19, 2024

Dealership Rating
Employee Rating

Awesome! ! Love the custermer service!! Good communication 👏 👌 👍 always making sure all of my issues are taking care of. Love coming here!! More

by Speedypctech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2024

Penske Buick GMC Of Cerritos responded

We appreciate your kind words. It's pleasing to hear that you had a great experience with the communication and customer service at Penske Buick GMC of Cerritos. Your loyalty means a lot to us; see you next time!

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