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Javier Munoz

Overview Reviews (292)

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Javier Munoz

Javier Munoz | Page 3

Finance Manager

Empire Toyota of Huntington

1030 E Jericho Turnpike
Huntington Station, NY 11746

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4.5

292 Reviews

Overview Reviews (292)

Dealership Experience

15 yrs

Industry Experience

15 yrs

Languages Spoken

English

Spanish

4.5

292 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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292 Reviews of Javier Munoz

March 05, 2024

Dealership Rating

Employee Rating

The service provided by Omar and Sham (finance team) was refreshing. They were patient and incredibly helpful in ensuring that I received the best deal possible. refreshing. They were patient and incredibly helpful in ensuring that I received the best deal possible. More

by Dreif5522

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sham Carty , Gracie Agosto, Omar

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Mar 06, 2024 -

Empire Toyota of Huntington responded

Thank you for your positive review! We are so appreciative of the opportunity to work with you, and we are pleased that Omar and Sham were both kind and helpful. It is our pleasure to assist you in any way possible. On behalf of the entire team- we wish you the safest of travels until we meet again!

February 23, 2024

Dealership Rating

Employee Rating

Great customer service at Empire Toyota of Huntington. Thank you Cesar Sandoval for all of your help! Thank you Cesar Sandoval for all of your help! More

by JG123

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Cesar Sandoval

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Feb 27, 2024 -

Empire Toyota of Huntington responded

Thank you for your wonderful review! Providing 5-star service is so important to us, and we are glad that Cesar's efforts met your satisfaction. We hope for an opportunity to work with you again. Take care!

January 18, 2024

Dealership Rating

Employee Rating

Sham was great. Helped me our when i was done. The staff here is very helpful. Larry the finance director is great. Thank you empire toyota. Love you guys Helped me our when i was done. The staff here is very helpful. Larry the finance director is great. Thank you empire toyota. Love you guys More

by Shahirsherzai7

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Liz MacFall, Larry Velasquez, Sham Carty , Gracie Agosto, Justin Khan, Stephen Torrens

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Jan 18, 2024 -

Empire Toyota of Huntington responded

Thank you so much for taking the time to leave Sham and Larry this wonderful feedback! Your kind words mean the world to us, and we hope to continue serving you for many more years to come.

December 29, 2023

Dealership Rating

Employee Rating

Better customer support and knowledge on showing off all the features on how the car works. the features on how the car works. More

by saraxcaroleo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: William Bonilla, KEITH P MCKENNA , Shantall Zapata, BLAKE HELLER

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Jan 04, 2024 -

Empire Toyota of Huntington responded

Thank you for your feedback. We are sorry to hear that you had a negative experience at our dealership. If you would like to discuss further in detail, please contact our General Manager, Stephen Torrens at (631) 498-8302 or storrens@eagny.com at your earliest convenience. Thank you and have a great day!

December 17, 2023

Dealership Rating

Employee Rating

I really needed a car so I went to empire Toyota to look. I spoke to the salesman and he talked me into buying the car. He kept asking me what is the amount I’m comfortable with. He came back three times and I spoke to the salesman and he talked me into buying the car. He kept asking me what is the amount I’m comfortable with. He came back three times and finally gave me a payment I was ok with. When I went to pick up the car they added another $50 on top of the payment and gave 10.71% on top of that. I was desperate for a car. I work in a hospital and need a reliable car because I can’t miss work like other people. My breaks have been squeaking since I got the vehicle. I drive all the way to Huntington twice and both times the mechanic said there is nothing wrong with the car. I will not say anything nice about this place. Plus I had to put 10,000 down on the car. The car is way overpriced if I wasn’t so desperate. Every time I asked how much the car was they said they couldn’t tell me at this time. Then they had the audacity to say thank you for your service. If I could give negative I would. I’m a single mom of two kids and I don’t make as much as people think. The down payment was from my mom and I had to jump on it when I could. I wasn’t sure if she would ever have that money again to give me. Your all crooks! More

by rsapril71

Verified Customer

Recommend Dealer

Other Employees Tagged: Larry Velasquez, Blake Heller , Justin Khan

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Dec 18, 2023 -

Empire Toyota of Huntington responded

We sincerely apologize for the challenges you've faced and the disappointment you've expressed regarding your recent experience at our dealership. Your feedback is crucial to improving our services, and we would appreciate the opportunity to discuss your concerns further and find a satisfactory resolution. If you would like to discuss further. please contact our General Manager, Stephen Torrens at (631) 498-8302 or storrens@eagny.com at your earliest convenience, Thank you and have a great day!

Dec 18, 2023 -

rsapril71 responded

What is Stephen going to do for me nothing. He got his money!

November 30, 2023

Dealership Rating

Employee Rating

They worked with me to get me into the car that I wanted and it was a positive experience. and it was a positive experience. More

by scott.herskovitz

Verified Customer

Sales Price Transparency

Trade-in Experience

Recommend Dealer

Yes

Other Employees Tagged: Yoelis Fernandez , Gracie Agosto

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Nov 30, 2023 -

Empire Toyota of Huntington responded

Thank you so much for your positive feedback! Your satisfaction is our ultimate goal and we are glad we hit that mark for you. Please don’t hesitate to give us a call if we may be of further assistance to you in the future. Congratulations on your new vehicle!

November 18, 2023

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Employee Rating

Everyone was very nice and helpful throughout the whole process of buying the car that best suited my needs. process of buying the car that best suited my needs. More

by MYRNALUVSNOOPY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kelly Henry, William Bonilla

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Nov 22, 2023 -

Empire Toyota of Huntington responded

Thank you for the 5-star rating! We are thrilled to know that you enjoyed our services on your recent process. Your feedback motivates us to continue providing exceptional service to all our customers, and we hope to continue to serve you and your automotive needs for many years to come.

November 17, 2023

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The staff at Empire is very friendly and professional. They were very helpful in executing the buyout on our leased vehicle. They were very helpful in executing the buyout on our leased vehicle. More

by SMOTISI

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sham Carty

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Nov 22, 2023 -

Empire Toyota of Huntington responded

We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. We can’t wait to serve you again soon!

November 16, 2023

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Employee Rating

Carlos and the finance team worked the deal fairly and competently so everyone walked away happy. competently so everyone walked away happy. More

by Scottgerde

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Carlos Meza , Gracie Agosto, Justin Khan

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Nov 16, 2023 -

Empire Toyota of Huntington responded

Scott, Thank you for leaving Carlos and our finance team this excellent review! Your satisfaction is our top priority, and we hope to exceed your expectations every time you choose us.

November 11, 2023

Dealership Rating

Employee Rating

Jordan was very understanding and courteous showing me cars until he found one that I was pleased to buy. cars until he found one that I was pleased to buy. More

by MYRNALUVSNOOPY

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Jordan Adeyemi

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Nov 14, 2023 -

Empire Toyota of Huntington responded

We are grateful for you leaving Jordan this stunning review! We are so appreciative of the opportunity to work with you and we are glad that Jordan could provide you with 5-star service. We are pleased to know that he was very understanding and courteous. We wish you safe travels and please do not hesitate to let us know how we may be of further service to you. We warmly congratulate you on your new vehicle- behalf of the entire Empire Toyota of Huntington team!