Jay Escobar | Page 13

For all of service I just trust them ,. Very fast service appointment and great customer care,, Very fast service appointment and great customer care,, More

by MANNAF.RAJU Verified Customer Verified Customer

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Thank you all for the great service on my car. I was in and out of there in just about an hour. Everyone was friendly and helpful. I know getting your car serviced is not always a fun and great ex I was in and out of there in just about an hour. Everyone was friendly and helpful. I know getting your car serviced is not always a fun and great experience, but I had no issues at all. I definitely will be bringing my car back to them for future services. Service advisor John and the young lady at the front desk were awesome! Thank you all! More

by jumpinjohng Verified Customer Verified Customer

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The people at this dealership are very nice and very friendly. And the work done on my car was very good. friendly. And the work done on my car was very good. More

by DANABLACK1957 Verified Customer Verified Customer

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3 years taken my car to the service and this time it's been good service been good service More

by DIAZCAMILO1319 Verified Customer Verified Customer

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Excellent service. My cars problems were fixed without difficulty. Got there at 5:45am and was the third car in. My cars problems were fixed without difficulty. Got there at 5:45am and was the third car in. More

by caflorio09 Verified Customer Verified Customer

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Terrible experience. I am by far disappointed by this dealership. I came in for an issue with my car stalling on the road and issues with my screen and informed him it wa I am by far disappointed by this dealership. I came in for an issue with my car stalling on the road and issues with my screen and informed him it was glitching and clicking other screens, changing radio stations, AC out of wack and making random phone calls to others. I waited a few weeks for my appt and then met with my advisor, Jay. As I went in for my appt at 9am I was advised by him it would take 1-2 days to fix my car because it is a “holiday and 3 staff members called out”. He then advised me to come the following morning at 6am to which I did. Jay assured me the issue to my car was diagnosed and would be fixed within 1.5 hours so I waited and I had no issues waiting I just wanted my car to be fixed. During my encounter with him he told me my batteries were not good and needed to replace both. He then also told me the issues with my screen were due to four updates which are of course not covered through the warranty. He indicated due to my screen glitching and its issues it needed 4 updates which were $199.00 each and claimed he was doing me a favor by charging me just one fee of 199.00. Sure.. no one would opt to lose out on an addl $600 so that was the first red flag. I began questioning him just to ask about my car as it was a lot to take in at the time and he informed me I could fix solely the battery and leave off the updates if I’d like but went on to say “i got my paperwork saying I did a thorough review and you denied the updates so if you’re on the highway and get into a car crash it is not on me”. I was thrown off by his unnecessary comment but still indicated I did not want my car stopping and it was the main reason I came in so obviously I would want him to do the update. Anyway he replaced 2 batteries and did the 4 updates. I drove home that afternoon and my computer began glitching yet again… therefore they did not fix the issue and charged me unnecessarily for the updates…any how I called him back and was told to come into office to rectify the issue. I came in now for the third time… met with Jay and when he spoke with me it was as if he had no idea who I was or when I came in when it was merely 2 days ago… I then went on to tell him that the computer was not fixed and it still had the problem even after charging me.. he then began to state I did not inform him of this issue from the beginning and he was not aware of it. I then asked what was his purpose of doing 4 updates and he had no answer and then told me I had to wait 1.5 hours to diagnose. I informed him they already did diagnose my car for $300 and asked him to look into it being it was my 3rd time coming and this was an issue on them at this point. He then went on to ask “do you want me to give you a technician with no knowledge or one that is knowledgeable?” First off is that what you do there and have techs with no knowledge working on people’s cars after they spend so much money for parts and labor? And now have them constantly coming back to fix an issue you claimed was diagnosed and fixed? Honestly spare yourself if you can go elsewhere. They are unprofessional. I went on to speaking with Bobby the upper manager after all that I was going through and he then kept using hospital analogies.. like do you want a doctor or nurse working on you for surgery? First of all Bobby we are not in a hospital.. Second off I am paying the same rate for labor whether it is a tech with no knowledge or a knowledgeable tech (Jays words).. so no this is not the same as a doc or nurse.. I have no words but it was a horrid and upsetting experience. I honestly regret getting my car though this dealership it has been nothing but dreadful each time I go there More

by Sasha Verified Customer Verified Customer

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Great customer service would recommend to others to take there vehicles to bayside chrysler jeep dodge there vehicles to bayside chrysler jeep dodge More

by araudez56 Verified Customer Verified Customer

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I always get excellent service at Bayside Jeep. Jay and his team are quick, efficient and helpful. Bob who runs the department is top notch! Jay and his team are quick, efficient and helpful. Bob who runs the department is top notch! More

by christinepetro2014 Verified Customer Verified Customer

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I had a great experience at this dealership especially with a gentleman by the name of Jay. He answered all my questions and made sure I was satisfied with what I was looking for. with a gentleman by the name of Jay. He answered all my questions and made sure I was satisfied with what I was looking for. More

by vprecil Verified Customer Verified Customer

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Everyone in the service department was quick, attentive and efficient Did a great job getting my car in and out and efficient Did a great job getting my car in and out More

by jafamamasonry Verified Customer Verified Customer

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