Jay Lazaro | Page 6

Great customer service. ! Jair was very responsive to all my questions and gave good updates on status of my repairs. ! Jair was very responsive to all my questions and gave good updates on status of my repairs. More

by HAIGHTS3 Verified Customer Verified Customer

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Ultimately they corrected the problem after a short period of warranty confusion. The repair was done well, and the cost was reasonable period of warranty confusion. The repair was done well, and the cost was reasonable More

by Theirls Verified Customer Verified Customer

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Prompt service. Very courteous. Reasonable prices. EXCELLENT PARTS DEPARTMENT!! Will tell friends and family. Wil definitely return. Very courteous. Reasonable prices. EXCELLENT PARTS DEPARTMENT!! Will tell friends and family. Wil definitely return. More

by GLH0344 Verified Customer Verified Customer

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They got my car repaired in record time sine I needed it for work. They also got my keys made quickly. for work. They also got my keys made quickly. More

by debrarmatthew Verified Customer Verified Customer

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Ford as a brand and this Ford dealership specifically have HORRIBLE customer service. My 2018 Ford Focus (still under warranty) broke down 3 times between August-November. The first time was engine failu have HORRIBLE customer service. My 2018 Ford Focus (still under warranty) broke down 3 times between August-November. The first time was engine failure after only 3 years of owning my car. It took the dealership a whole month to even be able to look at the car and diagnose it. The car wasn't driveable and I was told there were no rental options available. After the car was diagnosed I fought with Ford for yet another month to get them to honor their warranty and had to provide documentation of oil changes, etc. They ended up covering the replacement and I had my car back within about two weeks (this was late September). After having my car back a couple weeks, it broke down again at the beginning of October. I had no other option but to rent a car from the dealership. I was assured multiple times by my rep Jair that the rental would be reimbursed by Ford, I just had to pay out of pocket and then they would process a refund. I had the rental about a month and then my car was ready for pick up again right after Thanksgiving. I paid about $1305 out of pocket for my rental on 11/28 and the waiting game began for reimbursement (or so I thought). December 8th, my check engine light came on AGAIN and I had my car towed back to O'Meara after less than two weeks of having it back. This time the catalytic converter failed and I was without a car again for a few days. My car is finally back to me after months of issues. This dealership/Ford has given me the runaround for months with little to no communicaton!! They are not understanding at all nor do they care about inconveniencing their customers. I am still waiting on reimbursement for my rental and am only receiving $175 of the $1305 back. Moral of the story, do not buy a Ford unless you want to deal with MAJOR repairs/replacements within a couple of years. You will have to deal with unhonest reps and long wait times and they may even somehow get you to pay out of pocket!! More

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Jair was friendly, attentive and informative. Hen was accessible if I sent him a message I received a call shortly after. He was able to get my car engine rebuilt under warranty and gave me a ren Hen was accessible if I sent him a message I received a call shortly after. He was able to get my car engine rebuilt under warranty and gave me a rental car at no cost. More

by Marisakouba Verified Customer Verified Customer

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Great customer service. They take very good care of my vehicle. Staffing is always very courteous. They take very good care of my vehicle. Staffing is always very courteous. More

by BULTJE94 Verified Customer Verified Customer

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Greatest dealership ever. The staff is so accommodating. Very happy with the service I received. We take all our vehicles there for service. The staff is so accommodating. Very happy with the service I received. We take all our vehicles there for service. More

by BULTJE94 Verified Customer Verified Customer

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I had the best experience! Nick was so friendly and was so helpful and we needed to make appointment for our air bag light and they were so nice Nick was so friendly and was so helpful and we needed to make appointment for our air bag light and they were so nice More

by lisawakey Verified Customer Verified Customer

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Jair's handling of my service was excellent. He is indeed amiable & professional. He cares about good customer service. The technician completed work satisfactorly. He is indeed amiable & professional. He cares about good customer service. The technician completed work satisfactorly. More

by Mardelle Verified Customer Verified Customer

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