Jay Mealey | Page 8

Sport Mazda responded

I don't know when I have enjoyed a testimonial so much and want you to know how much I appreciate you sharing your experience at my dealership with others. It means a great deal to me. We have worked so hard over the last few years to create a dealership and a car buying experience that really puts the customers needs and wants first. I feel confident that from top to bottom, from management to the sales floor, my entire staff has embraced that concept and applies it daily in our business. I cannot tell you how proud I am of Dan Parker, my General Sales Manager, and the key to making the experience a reality for our customers. His leadership assures our customers and staff that we will continue to provide the customer service that has motivated our customer to provide over 9,000 on-line testimonials and made us the Dealerrater Mazda Dealer of the Year in Florida for several years and Dealerrater Mazda U.S. Dealer of the Year for 3 of the last 5 years. Forgive me all the words. I just wanted you to know that you deserved all the assistance you received to make your needs and wants a reality. If we went over and above, it is also what you deserved as our customer. From your words, I can see that you are very happy with the results. That was our goal. I am proud to have you as a member of our Sport Mazda Family of Staff and Mazda Owners. We look forward to providing you the support you deserve throughout your ownership. May you and yours enjoy every mile you drive in your 2020 Mazda CX-5 and our wish is that every mile is safe, happy and fun. May 2020 be especially happy and prosperous for all. JAY MEALEY, OWNER

Sport Mazda responded

Kim, It was certainly our pleasure to have you as our customer. I want to thank you for the kind words in your testimonial and for letting others know about your experience at Sport Mazda. I know that Jacob Barone, your saleperson, will enjoy reading it and be grateful to you for referring friends to him. On behalf of all of us here at Sport Mazda, we wish you a wonderful year with plenty of safe and happy driving in your quality used car from this dealership. Thank you for being our valued customer. JAY MEALEY, OWNER

Sport Mazda responded

Samantha, It was very kind of you to write such a special testimonial to let others know about your experience at Sport Mazda and the enjoyable and successful visit, thanks to Karina Concepcion. I am so grateful that you could look past the unfortunate negative experience in our finance office. Let me offer you an apology on behalf of the dealership. I am so happy though that Karina took control and made sure you had still had a wonderful result to your car buying experience. She really is a caring and friendly individual who is also a knowledgeable Mazda salespro. Let me welcome you to our Sport Mazda family of staff and Mazda owners. We look forward to providing you the support you need and deserve throughout your ownership. May every mile you drive be safe, happy and fun. Thank you again for the many kind comments for Karina and your kind testimonial. She deserved it and you should always treated with the respect you deserve. I promise you that we will do that at each and every visit. JAY MEALEY, OWNER

Sport Mazda responded

I really enjoyed your testimonial and the photo of you and your family with your new Van. It is a beauty and I wish you many years of safe, happy, and fun use. It was very kind of you to let others know about the friendly and great service provided by Mayeline, Angelo and Rey. I know they will all be very happy to read what you wrote. Please enjoy the holiday season and may Christmas and New Year be especially happy times for you and yours. JAY MEALEY, OWNER

Sport Mazda responded

Excellent treatment and service. They helped me get a car according to my needs. Marilyn helped me so I could have my new car twice, after I had an accident. 100% recommended. Carol, Thank you for your kind testimonial. I know Marilyn will be very happy to hear that you had excellent treatment and service during your visit. It is just what you deserved, and should expect every time you visit Sport Mazda. Thank you so much for returning to Sport Mazda for another new Mazda, after your unfortunate accident. We are so happy to have you back and able to drive away in your new Mazda. May each and every mile you drive, be safe, happy and fun Mazda miles. May you enjoy every time you are behind the wheel and experience the FEEL ALIVE sensation that comes with your new Mazda. Thank you so much for recommending us to others. May you and yours celebrate a very Merry Christmas and a Happy New Year. We wish that each and every day is safe and happy for you all. JAY MEALEY, OWNER

Sport Mazda responded

Christine, I am glad that you chose Sport Mazda for your new Mazda CX-5. It is an extremely versatile SUV and loaded with the features that will have you enjoying every mile you drive. It is a good choice and one that I know you will grow to love. Thank you so much for taking your valuable time to let others know of your experience at my dealership. I know that Marilyn Santos will be happy to know that you appreciated the extra effort she made to make your visit as convenient and painless as possible. She is a wonderful person and a friendly, caring and knowledgeable Mazda Sales Pro. Thank you so much for recommending her to others. I want to welcome you to our Sport Mazda Family of Staff and Mazda Owners. We are dedicated to providing you the support you need throughout your ownership, and always making sure you feel respected and appreciated every time you visit. May each and every mile you drive be safe, happy and fun Mazda miles. Thank you for recommending Sport Mazda. We wish you and yours a Merry Christmas and a Happy New Year and may it be safe for all. JAY MEALEY, OWNER

Sport Mazda responded

Angela, We are so proud to have you as a new customer of Sport Mazda and very pleased that you had an enjoyable and successful visit. I am grateful to my great sales team for making sure you found the car you wanted and making sure you were able to drive away happy. It is our pleasure to make sure that our customers receive our best service at each and every visit and we want you to know that you will always be welcome at Sport Mazda. Please enjoy every single mile you drive. JAY MEALEY, OWNER

Sport Mazda responded

MLosardo, It is wonderful to hear from a loyal customer who has supported this dealership for a long time. You are very much appreciated as are your words. We are proud to have you as a member of our Sport Mazda Family and may you always be as happy to visit us as we are to have you here. May you enjoy your new Mazda and have nothing but safe, happy and fun Mazda miles in your future. We will always be here to support you and make sure your Mazda maintains that FEEL ALIVE sensation throughout your ownership experience. Thank you so much for the trust you place in Sport Mazda and our staff. We appreciate your recommending us to others and for showin the trust in us to continue to buy here and service here. We will always do our best to always deserve the kind words you say about us. May you and yours have a very special Merry Christmas and Happy New Year and may the entire holiday season be a safe and happy one for you all. JAY MEALEY, OWNER

Sport Mazda responded

Leny, I was so sorry to hear about the accident with your first Mazda3. We are so happy that you have made the decision to replace the Mazda3. We will pray that you enjoy many, many miles of SAFE, HAPPY, AND FUN DRIVING in this one. Thank you so much for taking the time to write this testimonial. I know that Mayeline and Rey will appreciate being singled out for the great service they provided. I am so glad that Mayeline was able to once again assist you in your purchase. That is equally true for the manager and finance manager you mentioned. We are all so proud to provide you the service you deserve. I wish you could give us the 5++ stars you wanted, but honestly, you recommending us to others is a great honor. Thank you again for being a valued and loyal customer. You will always be welcome here. JAY MEALEY, OWNER

Sport Mazda responded

Chris, I really enjoyed reading your testimonial. You are right. I don't think any customer deserves to come in your business and feel disrespected. My dad always told us that customers deserve our best at every visit, whether they buy or not. It is something every member of the Sport Mazda staff learns early on. We want them to LISTEN to every customer first. It is like Jorell listening about your budget needs. THEN, the staff knows to do everything they can TO MAKE SURE YOU GET WHAT YOU WANT. Jorell did that for you and it is our way of showing you the respect you deserve for being our valued customer. Thank you so much for choosing Sport Mazda. We all appreciate the kind words you had to say for the way you were treated at Sport Mazda. We also want to welcome you to the Sport Mazda Family of Staff and Mazda Owners. Throughout your ownership experience, you may find times when you need a question answered about your Mazda. Please know that we will always be here to assist you. I am sure that if you contacted Jorell at any time he would make sure you are well treated. We also wish you and yours have nothing but safe and happy miles each time you drive. Don't forget, the new Mazdas come with features that will let you experience the FEEL ALIVE sensation every time you are behind the wheel. Thank you again for your purchase, your kind testimonial, the wonderful photo that accompanied it, and for being our valued customer. You will always be welcome at Sport Mazda. JAY MEALEY, OWNER