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Jay Parafina
162 Reviews
162 Reviews
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162 Reviews of Jay Parafina
July 13, 2025
Prompt service; express service was on time; comfortable waiting area; my usual service rep not on duty (Peggy) but Jay was thorough and helpful; was able to set appt via phone but had to make numerous call waiting area; my usual service rep not on duty (Peggy) but Jay was thorough and helpful; was able to set appt via phone but had to make numerous call attempts as I was put on hold too long and hung up; when I did reach service rep on phone at time of setting appt, my wait was less that a minute and I got express service appt within the timeframe I specified. More
by Mark Estes
Verified Customer
June 22, 2025
Two years in a row I asked to have my wiper blades replaced and it did not happen. When I picked the car up, I waited to have the blades replaced. When I got home, I discovered that a white protective replaced and it did not happen. When I picked the car up, I waited to have the blades replaced. When I got home, I discovered that a white protective piece of plastic had not been removed from one of the wiper blades. I just hope the stuff under the hood was done with more care and attention. My breaks do seem a bit mushy now. More
by DRUBIN0
May 15, 2025
The service tech was very knowledgeable. He was very helpful and was able to help with a problem I was having with my mirror. I use a walker and have a hard time walking and standing. H He was very helpful and was able to help with a problem I was having with my mirror. I use a walker and have a hard time walking and standing. He provided a chair for me at the counter. More
by J.M.WONG
May 14, 2025
Had some problems with AS lately. But Jay Parafina is a really good problem solver. But Jay Parafina is a really good problem solver. More
by gforsburg
Other Employees Tagged: Victoria Cisneros, Alan Poon
May 11, 2025
Everyone was friendly and accommodating. Service was prompt. I wound up paying far less than I anticipated. Highly recommend Albany Subaru for both Sales & Service. Service was prompt. I wound up paying far less than I anticipated. Highly recommend Albany Subaru for both Sales & Service. More
by ekcyep_99
May 11, 2025
Every step was quick and easy, everyone at the dealership was friendly and helpful. I had no difficulty booking a service. was friendly and helpful. I had no difficulty booking a service. More
by jessemetric
Other Employees Tagged: DAnny Gongora
May 10, 2025
The Service dept is excellent! Had an issue with my 2024 Forester’s battery as it didn’t stay charged! They found the problem and resolved it in a short time! Thank you Aaron, Jay Had an issue with my 2024 Forester’s battery as it didn’t stay charged! They found the problem and resolved it in a short time! Thank you Aaron, Jay and staff! Renné Beasley More
by BEASLEYR51
Other Employees Tagged: Aaron Grigsby
April 24, 2025
Jay kept me informed through out the process, texted me as needed, made sure I received the shuttle service I required, and then followed up the next day with me to ensure I was satisfied with everything. as needed, made sure I received the shuttle service I required, and then followed up the next day with me to ensure I was satisfied with everything. That's what I call excellent customer service. More
by rocknrojo
March 22, 2025
It's always a pleasure to deal with the staff in the service department.. I've worked with Nikki and Victoria in the past and have always appreicated their professionalism and the courtesy that they s service department.. I've worked with Nikki and Victoria in the past and have always appreicated their professionalism and the courtesy that they show me when I go there. They always keep me informed to the status of my repair and explain what was done and make recommendations for any other service that might be needed. This was the first time that I worked with Jay and he was great to work with. More
by bgarci03
Other Employees Tagged: Nikkie Ali, Victoria Cisneros
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