Jay Parafina | Page 12

Always quick and easy to deal with. Great customer service and great turn around time. Great customer service and great turn around time. More

by NINAPIAGENTINI Verified Customer Verified Customer

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Very nice people working behind the counter and even mechanics who check in the car are nice and professional. mechanics who check in the car are nice and professional. More

by Soobie Verified Customer Verified Customer

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Jay was so kind and he remembered me from last with with my old Subaru. The tire repair was efficent and sitting in the waitiing room with soda and snacks was relaxing. my old Subaru. The tire repair was efficent and sitting in the waitiing room with soda and snacks was relaxing. More

by ucbear Verified Customer Verified Customer

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My experience at Albany Subaru Service Center has always been pleasant. I appreciate the transparency and attention to detail. I've received great service from new and seasoned employees alike. been pleasant. I appreciate the transparency and attention to detail. I've received great service from new and seasoned employees alike. More

by ALLAN.SANTIAGO88 Verified Customer Verified Customer

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Everyone there is so nice and helpful to me when I bring my car 🚗 in for service they always go out of their way to help me and they always answer all of my questions. my car 🚗 in for service they always go out of their way to help me and they always answer all of my questions. More

by norfern8 Verified Customer Verified Customer

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Excellent service, starting right up front with the service associates at the counter and in the bays. Caught an issue I hadn't noticed, ordered the part, and got me in for a replacement quickly. Staff service associates at the counter and in the bays. Caught an issue I hadn't noticed, ordered the part, and got me in for a replacement quickly. Staff are courteous, listen well and appear to be efficient, All much appreciated More

by jcwagner Verified Customer Verified Customer

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Best customer service. Jay is always the best. Clean waiting room with big windows. Thanks Jay is always the best. Clean waiting room with big windows. Thanks More

by SALVIA.IN.BLUE Verified Customer Verified Customer

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My experience at Albany Subaru was an example of excellence in service. The service department demonstrated integrity from the start and every step following. The initial problem, which they resol excellence in service. The service department demonstrated integrity from the start and every step following. The initial problem, which they resolved quickly, uncovered another issue that resulted in the need of monitoring which led to an extensive repair. They informed me that these repairs were covered by SOA's 5/60 warranty but the warranty was ending within weeks and we were traveling within a shorter period. They coordinated with SOA and moved this repair forward on the service calendar to be certain the repairs would be complete before the warranty ends and our travel started. Yet another problem surfaced that added to the repair. Again they accelerated an order for parts and the additional work. Because of this compounding repair I interfaced with several people over 3 weeks sorting out the problems, getting the best advice the best solution. Every person I met was exceptionally nice and considerate. Every person I met was single mindedly trying to help in resolve the problems. Simply put there is a culture of excellence and integrity in the Albany Service Center. You leave with more than a serviced car, which seems secondary to getting the experience and attention of a team of professionals that are really good at what they do. Thank you Jay and your team, Rick, Aaron, Mike, Christine, Philip. Barney Bailey More

by baileymail9 Verified Customer Verified Customer

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The thinks I like are that the staff are very friendly and helpful. When I complained that the charges were much more than was initially quoted, they adjusted it to my satisfaction. My concerns were tha and helpful. When I complained that the charges were much more than was initially quoted, they adjusted it to my satisfaction. My concerns were that when I picked up my vehicle the electric window that had been working fine wasn't working. To their credit when I brought the vehicle back, the technician immediately fixed the window. The cost of the repair seemed high and the part that was replaced that cost nearly $1000 was not returned to me. I have been bringing my vehicle here for service since I first purchased it. I always have had my oil changed here since they do a multipoint inspection which I like. More

by girling Verified Customer Verified Customer

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I have nothing but praise for Albany Subaru. The staff are friendly and efficient, the service is timely, and the facilities are clean and organized. Highly recommended. The staff are friendly and efficient, the service is timely, and the facilities are clean and organized. Highly recommended. More

by BWCORMACK Verified Customer Verified Customer

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