Jay Parafina | Page 9

Jay Parafina was a pleasure to deal with in what was a rather simple twelve month service. Went for a walk returned in ninety minutes, all done, all good. rather simple twelve month service. Went for a walk returned in ninety minutes, all done, all good. More

by cogkeo Verified Customer Verified Customer

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Quick and easy service when I scheduled an oil change for the following morning. I got called earlier than I was told it would be ready (which I think is a good thing; just had cut my walk around town a bit the following morning. I got called earlier than I was told it would be ready (which I think is a good thing; just had cut my walk around town a bit short). More

by matthewmalanche Verified Customer Verified Customer

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My wife and I were on a long road trip up the coast. Our check engine light came on. We are from Phoenix, AZ, visiting friends in Richmond, CA. We were able to make an appointment for Friday, July 5th, Our check engine light came on. We are from Phoenix, AZ, visiting friends in Richmond, CA. We were able to make an appointment for Friday, July 5th, right after the Independence Day holiday. Albany Subaru accommodated us in so many ways! First, they correctly and efficiently diagnosed our problem (Thermocontrol Bypass)—and found the origin of the problem, (water pump) not just treating the symptom. This was a huge relief because our journey back to Arizona from the Bay Area meant traveling through the desert and constant high road temperatures. Travelers are at the mercy of mechanics. My interactions with Jay Parafina and Christine West were both thorough and very helpful in understanding the service department's processes and communication with us about details! I requested a loner car and they went out of their way to help get a car for us! Great communication! Great Service! I highly recommend Albany Subaru for the experience they gave us. More

by JEFFDELNERO Verified Customer Verified Customer

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Great staff, keep me up to date, courteous and explains well the choices and costs. well the choices and costs. More

by jmarlyce Verified Customer Verified Customer

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Remarkably bad technical quality control. Recurring Issue since 2018 Forester first brought in 04/04/23, then on 08/31/2023, 09/19/2023, 07/08/2024 07/10/2024 for the same issue not resolved Recurring Issue since 2018 Forester first brought in 04/04/23, then on 08/31/2023, 09/19/2023, 07/08/2024 07/10/2024 for the same issue not resolved to date. 07/08/2024 car was returned to customer, and the next day unsafe and with added problems. Warning lights resurfaced ("Hill Assist" & "Check Engine"), in addition to "Vehicle Dynamic Control" and X-Mode Light. There was a new and pronounced hesitation when putting the foot on the accelerator and car speeding up. In addition the air conditioning fan was making a tump tump tump noise never heard before. (I was informed it was just a coincidence, and $245 would be needed for subaru to investigate. the sound.) 07/10 subaru found one of the evac line was disconnected but not resecured at subaru's service center, explaining the acceleration hesitation. Car was returned to customer, only to find out the shortly after leaving service center, all four warning lights remain on, after wasting a significant amount of customer time a significant amount was paid. More

by STEPHEN.KIRKISH Verified Customer Verified Customer

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I told the service rep that the front seat passenger seatbelt warning was erratic and he indicated the problem would be hard to diagnose and advised me to wait. He showed no concern about the passenger seatbelt warning was erratic and he indicated the problem would be hard to diagnose and advised me to wait. He showed no concern about the passenger safety associated with this problem. More

by mce1234 Verified Customer Verified Customer

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I don't feel that the service techs really pay attention to problems described by customers. to problems described by customers. More

by abctwhite2 Verified Customer Verified Customer

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I brought my new Forester in for routine plus non-routine maintenance. Nikki took real good care of me and the car is running fine now. I appreciate the dedicated service and the professionalism exhibited maintenance. Nikki took real good care of me and the car is running fine now. I appreciate the dedicated service and the professionalism exhibited by Nikki and all the Albany Subaru staff. I felt really-well about the service and my experience. Thank you! More

by masonswork Verified Customer Verified Customer

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Very efficient dealership service center. Jaya communicated every step of the way, from the need for parts to timing for work to complete. Work completed early! What would have been bette Jaya communicated every step of the way, from the need for parts to timing for work to complete. Work completed early! What would have been better is if my Car was washed after 4+ days of work. More

by cdwalter2014 Verified Customer Verified Customer

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Service is a mixed bag… • Service Reps are good • Mechanics are good • My SUV’s interior driver’s side door and seat base get scuffed pretty much every time I bring my vehicle in. The scuffs • Mechanics are good • My SUV’s interior driver’s side door and seat base get scuffed pretty much every time I bring my vehicle in. The scuffs look to be kicks from someone’s shoes, probably when entering the vehicle While the service is otherwise capable, and I’d like to recommend Albany Subaru to my friends for its mostly friendly people and convenience, how can I do that with the caution: “But get ready to have your interior scuffed up”? More

by CALYPSOZAN Verified Customer Verified Customer

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