Jaylen Malone | Page 3

I didn't interact much with the individual that brought my paper work. I parked my car while the cars in front of me, in each line, were talking to a service member. I went in to drop off my belongings, wh my paper work. I parked my car while the cars in front of me, in each line, were talking to a service member. I went in to drop off my belongings, when I came back out, everyone was still assisting customers but I was skipped. I asked a gentleman sitting down in a gray shirt could he help me, he stated one of the others would help me. I mentioned how I had been skipped and he still didn't assist. He simply got up and looked to see if the other were busy. I stated "I just need an oil change. I was skipped when I went to put my belongings down. Can you please tell one of them I just need an oil change?", and I advised I had a meeting starting in a few moments I needed to prepare for. After about 7-10 minutes, the service gentleman came in, I identified my car, he advised of the service specials, I advised of my package, he took my signature, and that was my only interaction with him. When I was advised my car was ready by another gentleman, I got in my car and drove to the next light. Immediately the oil change notification came on in my car. This is the SECOND time my settings were not reset after an oil change. Luckily, this time I hadn't gotten to far. I turned around and pulled back up into the service area, I said "excuse me" to someone in a black shirt, from my car, and was immediately dismissed and advised someone would be with me. Jaylen came around the corner and saw the look on my face and asked how he could help. He reset my notifications in my car. He was also the person who reset it last visit and had a talk with service about not putting items back in my glove compartment; following a service that required my wheel lock. I switched over to Metro from Lewisville to give it a chance. I am EXTREMELY disappointed with the service so far. I will start going back to Lewisville for service and will never purchase a car from Metro anymore! More

by k_mill07 Verified Customer Verified Customer

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They gave me great service i was in and out they have great hospitality everyone was professional great hospitality everyone was professional More

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Very helpful and very efficient Jaylen was nice he had several clients and was very patient with us all. several clients and was very patient with us all. More

by rolando3525 Verified Customer Verified Customer

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The service was good but it was very hard to find Jaylen to communicate the vehicle repair update. I called the office at 1 pm to get an update and I was on the waiting for over 15 minutes till I hung up. I to communicate the vehicle repair update. I called the office at 1 pm to get an update and I was on the waiting for over 15 minutes till I hung up. I requested to have a driver to pick me up at 4:10 pm but nobody showed up and I called the office to ask about the driver and the representative had no clue where the driver was so I told her I would be Uber to the shop to pickup the car. At 4:30 pm the driver called me and he was at my location to pickup me up. I’d recommend to work better on communication with the customer on timely manner. More

by sambaraz Verified Customer Verified Customer

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I made an appointment for an oil change and brake fluid flush for my 2022 Murano. I am pleased with the service. Jaylen Malone and David Bulkeley were great to deal with. flush for my 2022 Murano. I am pleased with the service. Jaylen Malone and David Bulkeley were great to deal with. More

by lbenoit-22 Verified Customer Verified Customer

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Experience here after coming multiple times for the same issue has been extremely infuriating and has wasted so much of my time. I believe I’ve spent around two whole days here with something that should’ve issue has been extremely infuriating and has wasted so much of my time. I believe I’ve spent around two whole days here with something that should’ve been a simple fix, but was never even fixed at all. I will tell everyone I know with a Nissan to NEVER come here as the service is terrible and regard for customers time is nonexistent. More

by SOPHIEGRACE33 Verified Customer Verified Customer

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I have always received a professional experience and been greeted with friendly,,informative, and helpful staff greeted with friendly,,informative, and helpful staff More

by Daliah Verified Customer Verified Customer

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The service rep, Jaylen, went above and beyond to make sure my car was taken care of and that it was handled in a timely manor. I have been coming to this dealership for several years and with the new m sure my car was taken care of and that it was handled in a timely manor. I have been coming to this dealership for several years and with the new management the staff and quality of service has More

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les agradezco mucho a estas personas por estaba necesitando un auto y lo hicieron posible y muy rápido necesitando un auto y lo hicieron posible y muy rápido More

by deibysjas22 Verified Customer Verified Customer

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Jaylen was very friendly and professional. He gave the information I needed and completed the service I came in for. I did not have an appointment but was serviced quickly. He gave the information I needed and completed the service I came in for. I did not have an appointment but was serviced quickly. More

by pmav2207 Verified Customer Verified Customer

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