A 5 star experience from start to finish! Found/ordered my vehicle, kept me updated on the status until it arrived, and gave me a great price. Also, the service department can not be beat- friendly and experienced staff, beautiful waiting area and loaner cars if needed.
I just bought a 2015 NX F Sport from Lexus of Rockford. Between my wife and I we have been dealing with this dealership for more than 14 years. That says it all. sales, service, follow up has been terrific. Mike Sartino has been our guy all through this time. He is great.
My wife and I thouroughly enjoyed purchasing our last 2 new Lexus's from Lexus of Rockford. We could have choose dealers much closer to home but the friendly atmosphere, low pressure attitude and just the cozy feeling you get at this dealership made our buying experience wonderful. The salesman was pleasant and very knowledgable with the products they offer.
Their Finance manager treated us with dignity and respected our time. The sales manager is friendly and went the extra mile to locate exactly what we were looking for when other dealers said the car of our choice was no where to be found. Since our cars are new we have had little need to go to the service department but when we did they were first class.
Way to go Lexus of Rockford Team.
Melanie and Bud Calbeck
"I was given an accurate estimate for service on my IS..."
I was given an accurate estimate for service on my IS Lexus. They ordered the parts in a timely manner, and then provdied me with a loaner for the day so my life would not be interrupted. They also used the "best" coupon possible to help wWin!ith the final cost. Win!
"From the time I made the decision to purchase a vehicle,..."
From the time I made the decision to purchase a vehicle, I received AAAA+ customer service from all Lexus of Rockford employees I had contact with. This dearlearship has the qualifications and standards to ensure that they provide the highest quality of customer service to their customers whether you are just getting service for your vehicle or buying a new vehicle.
This Dealership's personnel were committed to go beyond their means in ensuring that we received quality service from the time we decided to purchased the vehicle to the time we had the vehicle detailed. I greatly appreciate the time and effort Chris, Dave & Bob took to ensure that I was satisfied. Thank you.
I must add that I purchased a Lexus from this Dealership in 2004 & i was impressed then and know they continue to serve their customers to ensure that customers are thoroughly satisfied. They have only gotten better. We are extremely pleased.
Not only are sales people courteous but also the Service department people are courteous and helpful.
Special thanks to a great group of individuals.
"I have dealt with this dealer for more than seven years..."
- Paul Ingrassia
I have dealt with this dealer for more than seven years and bought five cars after a lifetime driving Cadillacs and briefly Jaguar.Wanting to trade a Jaguar that I bought on impulse, I could not obtain any attention from BMW salesmen and walked into Lexus dealer and immediate info and hospitality. I bought a 460, later another and a 350 for my wife. Last week we bought two more new cars. As always salesman was on top of deal but not too heavy. Rockford Lexus is lucky to have great service staff who works with sales and office to do what is necessary for clients.
I bought two Lexus' this week because of a persistant salesman, great service mgr and staff as well as a wonderful and dependable product. Frankly I felt that in these days of America's economic problems I should have bought American but the relationship with the dealer and his staff brought me back to Lexus.
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