Jeff Bass
Jeff Bass at Regal Lakeland
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Jeff Bass | Page 2

Pre-owned Sales Manager

Regal Lakeland

2615 Lakeland Hills Blvd
Lakeland, FL 33805

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4.6
42 Reviews

Dealership Experience

7 yrs, 6 mos

Industry Experience

24 yrs, 2 mos

4.6

42 Reviews

Write a Review

42 Reviews of Jeff Bass

August 16, 2021

Dealership Rating

It's very hard to write 25 words when your experience was so good all of the people that I dealt with in the used car department We're very nice friendly and actually seemed like they wanted to help me get a More

by CKPLM2062
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Ortega

Aug 17, 2021

Regal Lakeland responded

Congratulations on your new-to-you vehicle!

August 05, 2021

Dealership Rating
Employee Rating

Regal is the place to purchase a vehicle. They don’t want to just sell you a vehicle that want to make sure you are comfortable. They consider and address all your needs. My salesperson Edward Box and finan More

by teneka.hart
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edward Box, Barry Lucas

Aug 11, 2021

Regal Lakeland responded

Congratulations on your new-to-you vehicle!

July 27, 2021

Dealership Rating
Employee Rating

Fastest I've ever purchased a vehicle. Very straight forward. Very fair. No hassle. I would definitely consider buying a vehicle here again. Highly recommend. More

by gvd
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris "Boz" Boswell , Barry Lucas

Jul 29, 2021

Regal Lakeland responded

Congratulations on your new vehicle!

July 14, 2021

Dealership Rating
Employee Rating

They don’t value a return customer at Regal. I’m disappointed once again and still having ongoing problems that require continuous time and e More

by Billbuaer
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Christopher Dolce

Jul 15, 2021

Regal Lakeland responded

We value all of our customers and would like to help resolve your issues, please contact Customer Service Manager, Alaina Southern at 863-333-4633

Jul 26, 2021

Billbuaer responded

Thank you to Steve and the service department for the quick response for correcting the mistakes and mishandling of my issues. No customer should be treated like I was treated.

July 12, 2021

Dealership Rating

Chris was professional & knowledgeable Got me situated Chris was professional & knowledgeable Got me situated I was shocked by miles on vehicle it was actually true price was ok for 2019 dodge ram More

by stacyburgess1887
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Christopher Dolce

Jul 14, 2021

Regal Lakeland responded

Congratulations on your new vehicle!

July 07, 2021

Dealership Rating

Lies. $480 a month for a old raged out Chevy car. Insurance went up to $1,000 a month.. and I had no accident ft More

by you
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Christopher Dolce

Jul 08, 2021

Regal Lakeland responded

yikes! We do not sell insurance, so that was not our decision. But we would be happy to give you some recommendations of other insurance companies you could call to lower your rate. Give our customer service manager Alaina Southern a call at 863-333-4633 she would be happy to help.

July 05, 2021

Dealership Rating
Employee Rating

Everybody was very nice, and got me the best deal possible. Car was very clean. Shout out to Ed Ortiz, Sean Bryant, Niko Gelpi, and Stefanie Short!!!! More

by stefanie.short
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sonny Glover, Sean Bryant

Jul 06, 2021

Regal Lakeland responded

Congrats on the new vehicle!

June 28, 2021

Dealership Rating

My dealer worked hard to get me approved for a used car. I was unhappy with the information not provided, I was under the impression that my current car was being traded in for the car that I purchased, and More

by Ada Valentin
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lisa Cheshire, David Maldonado

Jul 08, 2021

Regal Lakeland responded

Ada, Non of your paperwork shows any trade. We are unsure where the confusion came from but apologize for any inconvenience.

June 10, 2021

Dealership Rating
Employee Rating

I would not send my worst enemy to buy a car from this dealership. Stay away like Regal is the new Coronavirus , dishonest sales deal More

by MICHAELKABLER
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ed Ortiz

Jun 11, 2021

Regal Lakeland responded

Michael, your feedback is important to us. We have tried calling a few times to find out what happened & how we can help resolve things. Please call Customer Service Manager, Alaina Southern at 863-333-4633

Jun 12, 2021

MICHAELKABLER responded

Sean from sales management called me on 6/10 to go over what issues i was having, and i thank him for that however i work 12 hour shifts from 6pm to 6 am and so his 9:30 am phone call was equal to me calling him at 1 o'clock in the morning to ask about my purchase, i called back yesterday 6/11 around 6:15 am and left Sean a message that i would call him to discuss matters at the first of the week, i explained do not call today as i have to work tonight and need my rest...Sean listened, however Alaina calls at 9 and Ed Ortiz at 9:30 , waking me both times...I'm already not impressed with the dealership nor its staff. In the future please text or email me.

June 07, 2021

Dealership Rating

Friendly staff, flexibility to negotiate, good prices. Cars in very good condition, Good customer service hours, speed in the purchase processes, kindness and great assortment of cars. More

by nurys.zuniga
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlos Ortega

Jun 10, 2021

Regal Lakeland responded

Congratulations on your new-to-you vehicle!

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