Jeff Brown | Page 4

Roger was amazing! I was there to buy my 16 year old son a car and he matched us with a perfect fit! He even filled his tank for him before we left! a car and he matched us with a perfect fit! He even filled his tank for him before we left! More

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Tina was extremely friendly and helpful! She wasn’t pushy, like you would think a salesperson would be. She let us test drive right away and asked us about our experience. She had lots of knowledge on pushy, like you would think a salesperson would be. She let us test drive right away and asked us about our experience. She had lots of knowledge on the vehicle and found what was best for me and my budget. It was a great experience and I’m now a car owner!! Thanks so much, Tina!! More

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Great dealership! We will only buy and service vehicles from Mike Castrucci of Alexandria because they value the customer above all, have always shown they genuinely care, have excellent deals, and stand b from Mike Castrucci of Alexandria because they value the customer above all, have always shown they genuinely care, have excellent deals, and stand behind everything they do. Mike Routt (salesman) Gary Edmundson (sales manager), Rod Ely (service manager), Bill (in service), and Ken (in service), Chelsea and lovely ladies (in service) have always been there for us. They go above and beyond dealerships, so we will only do business with them. Thank you! More

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Mike Routt was very patient with me over the course of my frequent visits getting me the vehicle and the deal I wanted. Excellent experience! frequent visits getting me the vehicle and the deal I wanted. Excellent experience! More

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Best car buying experience I've ever had I dont have the best of credit but they still managed to get me into a car for exactly what I wanted to pay monthly these two helped me out immensely I dont have the best of credit but they still managed to get me into a car for exactly what I wanted to pay monthly these two helped me out immensely even let me have the car out for hours to make sure it was exactly what we wanted. If you want a new or used car make sure you go check out these two guys in particular More

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Thank you to Mike Routt, Gary Edmundson, Jeff Brown, and all of the caring staff at Mike Castrucci Ford and Lincoln of Alexandria for taking great care of us! Great service! Great price! Great support! all of the caring staff at Mike Castrucci Ford and Lincoln of Alexandria for taking great care of us! Great service! Great price! Great support! More

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Great Customer Service Roger provides excellent customer service. He was very knowledgeable and helpful in our search of the certified cars available. Roger is friendly, ho Roger provides excellent customer service. He was very knowledgeable and helpful in our search of the certified cars available. Roger is friendly, honest and personable. More

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Exceptional Customer Service I wanted to highlight my experience with this dealership because I've never been to a dealership with such great people. I went in just to look at a I wanted to highlight my experience with this dealership because I've never been to a dealership with such great people. I went in just to look at a car and ended up leaving that day with no intentions to purchase. Adam Flannery and Dave Green gave me the price I wanted. Although there was a service issue with the car when I test drove it, they made sure to rectify the issue with no hassle. I had a great experience with the service team as well as finance with Jeff Brown. Customer service goes a long way and I truly hope you all keep up the good work. I would recommend this dealership anytime and I love my car! If I didn't live so far from the dealership, I would definitely return for all of my service needs. More

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Exceptional Experience !!!!! We found our truck from an internet search. We contacted the dealership to ask questions and work out the details of our deal since we were traveling We found our truck from an internet search. We contacted the dealership to ask questions and work out the details of our deal since we were traveling all the way from Florida to make this purchase. Tina and Roger were very responsive to all of our questions. They always responded quickly and kept us informed on everything at all times. I was a bit hesitant at first since the dealership was so far away from us but they worked so well for us that I had complete confidence that our buying experience would be good. We flew in the night before and they kindly offered to pick us up at our hotel to take us to the dealership. When we arrived the truck was prepped and ready for us. Took a test drive and when we returned from that all the paperwork was ready so we could finish everything quickly. We filled out financing online prior to arriving so it was a seamless experience. They provided us with everything we needed or wanted to know prior to our arrival which again made the process go very smoothly. Best experience we have ever had when purchasing a vehicle. More

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Friendly, efficient, and done in a timely manner I have bought a car here before from Mike Routt. He’s friendly and efficient. He showed me the bells and whistles of the suv as we went out for test d I have bought a car here before from Mike Routt. He’s friendly and efficient. He showed me the bells and whistles of the suv as we went out for test drive and once deal was final. He also helped set everything up. He gave his time to me on his days off (4th and 5th of July). He told me the first day (not until we were already there) but I did not know the second day til another salesmen told me. He is dedicated to the program!!! More

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