Jeff Donovan
Jeff Donovan at Cadillac of Norwood

Jeff Donovan | Page 2

Service Advisor

Cadillac of Norwood

700 Providence Highway
Norwood, MA 02062

Contact Me
4.8
40 Reviews
4.8

40 Reviews

Write a Review

40 Reviews of Jeff Donovan

March 21, 2026

Dealership Rating
Employee Rating

Paul is great, always pleasant and he’s very knowledgeable regarding your vehicle’s service needs. More

by VALERIELS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Gomes, George Touma , Paul Treseler

Mar 24, 2026

Cadillac of Norwood responded

Thank you for sharing your feedback! We’re glad to hear such positive things about Paul. His knowledge and professionalism are a big part of what makes our service experience strong, and it’s great to know his guidance and pleasant approach have made an impact on your visits. We truly appreciate your continued trust and look forward to taking care of your vehicle again in the future!

March 21, 2026

Dealership Rating
Employee Rating

It’s clean , organized, professional and always get the job done right the first time.Service and sales are great people. More

by john.jurasek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Touma, Brian Nadeau , Paul Treseler

Mar 24, 2026

Cadillac of Norwood responded

Thank you for your kind feedback! We’re very glad to hear that you consistently find our dealership clean, organized, and professional, and that our service and sales teams have delivered a great experience for you. Doing the job right the first time is always our goal, so it’s wonderful to know that’s been your experience. We truly appreciate your continued trust and look forward to seeing you again!

January 25, 2026

Dealership Rating
Employee Rating

Top notch service , right from driving in the service bay to interactions with the service consultant to check out ! Very professional all around . More

by HOCKIEMOMOF2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

January 16, 2026

Dealership Rating
Employee Rating

Paul T is the example of customer service. He and the team are always on top of everything are far as time lines, ordering and giving the best service on a vehicle. Cadillac of Norwood More

by Dini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Gomes, George Touma, Brian Nadeau , Paul Treseler

January 16, 2026

Dealership Rating
Employee Rating

I’ve bought several cars through Cadillac Of Norwood and it is because of the friendly and professional staff both in sales and service More

by johnnyb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Touma, Brian Nadeau , Paul Treseler

January 04, 2026

Dealership Rating
Employee Rating

I have nothing to add to my review it is unnecessary to keep repeating the same thing as you keep solliciting More

by RMOUCHATI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Touma

December 27, 2025

Dealership Rating
Employee Rating

Excellent service very impressive waiting area and showroom the staff was very helpful fast service and I didn’t have a scheduled appointment More

by Merlinojoseph9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 24, 2025

Dealership Rating
Employee Rating

Paul and the service staffs Prompt, courteous service exceeded my expectations, I purchased a new Escalade recently and while I was disappointed that a warning prompt required service the team at Cadilla More

by PRAPPOLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Touma, Brian Nadeau , Paul Treseler

November 26, 2025

Dealership Rating
Employee Rating

Car not washed or vacuum. Not told or asked if I wanted this service. Had plenty of time to let me know More

by CHARLEYBUNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 26, 2025

Cadillac of Norwood responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your visit didn’t meet your expectations. I’d like to clarify what happened during your appointment. Because your vehicle has roof racks, our automatic wash could have caused damage, and at the time we did not have a staff member available to perform a hand wash without significantly delaying your visit - especially since you were on a tight schedule. We did offer a hand wash as well as a vacuum, but we understand that you declined both due to time constraints. We always strive to communicate clearly and provide the best possible service, and I’m sorry if this situation caused any frustration. If you’d like to schedule a wash and vacuum at a time that’s convenient for you, we’d be happy to take care of it.

November 20, 2025

Dealership Rating
Employee Rating

I brought my car in for service for two reasons. First was the tire sensor monitor was "demanding" service and second, I was receiving messages about my brakes at stops and restarts. After an hour o More

by TWARD9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Touma , Paul Treseler

Dealership Inventory (145 Vehicles)

used 2025 Hyundai Santa Fe car, priced at $42,227
2025 Hyundai Santa Fe
used
Ecotronic Gray exterior
Automatic
All-wheel Drive
used 2025 Cadillac Escalade car, priced at $149,542
2025 Cadillac Escalade
used
Black Raven exterior
Automatic
All-wheel Drive
used 2026 BMW 740 car, priced at $80,421
2026 BMW 740
used
Black Sapphire Metallic exterior
Automatic
All-wheel Drive
new 2026 Cadillac Escalade ESV car, priced at $118,730
2026 Cadillac Escalade ESV
new
Argent Silver Metallic exterior
Automatic
Four-wheel Drive
used 2026 Cadillac Escalade ESV car, priced at $114,644
2026 Cadillac Escalade ESV
used
Black Raven exterior
Automatic
Four-wheel Drive
used 2023 Cadillac Escalade ESV car, priced at $69,145
2023 Cadillac Escalade ESV
used
Crystal White Tricoat exterior
Automatic
Four-wheel Drive