Jeff Klawitter | Page 2

Buyer Beware!!! Worst Customer Service Ever!!! BUYER BEWARE!! I purchased a Toyota Sienna from Wilde back in 2012. During the purchase of this vehicle I was sold an extended vehicle warranty for $1 BUYER BEWARE!! I purchased a Toyota Sienna from Wilde back in 2012. During the purchase of this vehicle I was sold an extended vehicle warranty for $1500 that I was told would cover my newly installed DVD players for 7 years or 70000 miles. After 6 years we started having issues with them not working. When I brought my vehicle in to be serviced, I was informed that my warranty would not cover them. When I questioned why, multiple Wilde employees informed me that the salesman that sold me the warranty must not have known how it worked and that this warranty would not cover my DVD players. After everyone that I reached out to for help at Wilde told me they could not help me any further I called the general manager for the dealership Joe Zanella. After a long conversation with him explaining my situation he basically blew me off saying that we was sorry that I was misled, but that he would do nothing for me. He informed me that even though his employee gave me bad information, it was basically my fault for trusting him and the information he provided. Needless to say I will not be returning with any of my business to this dealership in the future. Customer service does not seem to be a priority here, but taking other people’s money under false pretenses is. More

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Treated me like family! I left raving about this place. Zero pressure. Felt like they wanted to give me a Nordstrom expierence. Looking forward to my next purchase here! I left raving about this place. Zero pressure. Felt like they wanted to give me a Nordstrom expierence. Looking forward to my next purchase here! More

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If you want a great sales person shop here with Jamie Shay One month ago I bought a corolla from Jamie Shay at wilde Toyota He listened to us, gave info, helped us narrow down choices, and got the deal done!! One month ago I bought a corolla from Jamie Shay at wilde Toyota He listened to us, gave info, helped us narrow down choices, and got the deal done!! 5 Star service after also!!! He means what he says and all promises fulfilled!! Great job Jamie Shay!🌈🦄🚀 More

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Not so Terrible customer service (part two) update The good and the bad After I sent out my original review Wilde Toyota reached out to us about our problems that we've been having. I really apprecia The good and the bad After I sent out my original review Wilde Toyota reached out to us about our problems that we've been having. I really appreciate the effort that they made to make the issues right. Randy Dunn, Rachel Pigo, and PJ O'Rourke were very professional, apologetic and respectful of my wife and myself. They were very patient with us and answered our questions. They also left it so if we have any more questions to contact them freely. Now the bad. The night we came to Wilde Toyota to get our questions answered the first person to come to us was Jeff Klawitter from finance. The same person who was incredibly rude to my wife over the phone. (The same person who I wrote the review about originally) Once again he was rude and aggressive when talking to us. I got up in the middle of the conversation walked away and strongly requested someone else to talk to. He was not even sympathetic or apologetic he was just plain mean and confrontational. Jeff Klawitter was even a bigger JERK in person then he was on the phone. If this was my store Jeff Klawitter would either be going through some major customer service retraining or would not be employed. We have a problem with the car that we brought from Wilde and tried get help but Jeff wouldn't even give us respect. We first called and he said he would call us back in 15 minutes. 4 hours later he called back. He was nothing short of being a JERK to my wife. Our family has purchased 5 vehicles for the past years from Wilde and have never been treated so poorly. For us to reach out to Wilde and get treated so terribly is disgusting. As of now we will never purchase another vehicle from this company. More

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Kevin Nelson is honest and personable Kevin Nelson provided an excellent car-buying experience. I will recommend him to anyone looking to purchase a car from a friendly, low-pressure, hon Kevin Nelson provided an excellent car-buying experience. I will recommend him to anyone looking to purchase a car from a friendly, low-pressure, honest salesman. Thoroughly enjoyed working with Kevin--I give him my highest recommendation! More

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Great Experience We drove 1.5 hrs. to Wilde Toyota since they had the largest used car inventory. We were welcomed by Kevin Nelson and our stressful car buying experi We drove 1.5 hrs. to Wilde Toyota since they had the largest used car inventory. We were welcomed by Kevin Nelson and our stressful car buying experience wasn't stressful at all. Kevin is just what we needed. Low stress. He found us the vehicle that we were looking for at the price we wanted. Thank You Kevin. You made a stressful experience ....pleasant? with his positive energy. smile, and persistence to get us "out the door" once we made a decision. We will be back when we need another vehicle :) More

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Jamie Shay If you want someone who goes above and beyond what you would expect from a salesman the ask for Jamie, if he's not there come back later it will be wo If you want someone who goes above and beyond what you would expect from a salesman the ask for Jamie, if he's not there come back later it will be worth the wait. Outstanding More

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Thank you for your patience! Thank you Dale Fife for your patience and perseverance in helping my son find the automobile that fit him and his needs. You spent a great deal of tim Thank you Dale Fife for your patience and perseverance in helping my son find the automobile that fit him and his needs. You spent a great deal of time showing us a variety of vehicles that would allow for his taller frame. He did not come in with a specific make or model in mind and you helped him narrow down his choices gradually. You and the others at Wilde Toyota worked hard to make his first auto purchase a success! More

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NO OTHER CHOICE WORTH LOOKING AT FOR DEALERSHIPS Well attended service and support. Do not need to deal with all the B.S. You can get to the point and complete the sales transaction without heada Well attended service and support. Do not need to deal with all the B.S. You can get to the point and complete the sales transaction without headache. All the departments are friendly and competent. My sales consultant was helpful throughout the entire process. More

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Overall good experience I had an overall good experience with this dealership. I got a very friendly salesman, who although admitted to be fairly new at his job, was able to I had an overall good experience with this dealership. I got a very friendly salesman, who although admitted to be fairly new at his job, was able to make me and my husband feel that he cared about our car buying experience. I did feel that at times he was a little "pushy" trying to persuade me to buy my dream vehicle, and I first looked at it understanding the anxiety that can come along with any new job, but then his boss seemed to try to do the same, which if it wouldn't have been the car I really wanted, it would have totally thrown me off. My advice to them is that along with treating people nicely, the only thing you can work on it's getting as much knowledge as you can on the products you are selling so you can present people facts about the advantages of the vehicle and therefore help a customer feel they are making a good decision based on that rather than making them feel like a car is "trying to be sold" to them. That is what builds trust. If you are in the business just to make quick numbers, then customer satisfaction will never be your number one priority. Anyways, they were pleasant and easy to work with and I did get a car I love at the payments rate I wanted, so I think they did a good job, but could maybe work on what was mentioned above. More

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