Jeff "Oz" Oswald

Jeff Oswald is the worst. He is a racist and was allowed to continue to work at Folsom Lake Hyundai even after I reported his racist voicemail he left me on my cell phone. I w He is a racist and was allowed to continue to work at Folsom Lake Hyundai even after I reported his racist voicemail he left me on my cell phone. I would give him a zero star for his behavior and the company a zero for their lack of attention when the incident happened. They seemed unconcerned and never even asked to hear the voicemail. As a former HR Director, he would have been fired immediately after hearing the voice dial. The HR person, Michelle Lopez and president of the company, Chris Shaffer, are completely incompetent. More

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I was contacted by Adrian Buda from my online inquiry. We played a little phone tag initially (I was at Costco). I was pressed for time as I had to go to a birthday at 3pm so I decided to walk-in at 1:30p We played a little phone tag initially (I was at Costco). I was pressed for time as I had to go to a birthday at 3pm so I decided to walk-in at 1:30pm at the dealership. I asked for Adrian and met him at the door. He was a very personable sales rep. He didn’t try to sell me the car I was already looking at. He let me test drive it immediately. I liked it a lot. Then there was the matter of the financing. I told him my target payment and he did his best along with Jeff "Oz" Oswald, the sales manager to get me as close to that number as possible. I told them I have to leave no later than 3:30pm. The whole process took 2 hours from test drive to final paperwork. I left the dealership and 2 hours later Adrian delivered the vehicle to me at my brother-in-laws birthday party. I got to show my family the new car. Shout out to Adrian and Oz for being sincere and understanding of my budget. The next day Adrian followed-up with me and installed my roof rack personally and showed me how to use some of the features of my car I didn’t know about. I would recommend working with both of these gentlemen. 10/10 customer service! More

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Very friendly and knowledgeable. Nick was fantastic and worked with us all the way. Oz very concerned that we get the car that was just what we needed! Made leasing a car from the Nick was fantastic and worked with us all the way. Oz very concerned that we get the car that was just what we needed! Made leasing a car from them a real treat. More

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Nicolas offered me his outgoing personality, fun/funny character, and he was open to answering any questions I had about the vehicle, pricing, etc. He took every opportunity he could to ensure I fun/funny character, and he was open to answering any questions I had about the vehicle, pricing, etc. He took every opportunity he could to ensure I would leave the dealership fully content with the purchase and knowledge of the vehicle. He even took the time past closing hours to detail my vehicle. Originally, I was informed I would have to come back the next day because it had to be detailed the next morning. It was apparent to him I was pretty bummed out about it, but I understood the situation so I was ready to leave without my new vehicle. However, Nicolas came to me a couple minutes after and told me he was willing to get my vehicle as clean as possible the night of so I would be able to leave the dealership with it. He spent time PAST CLOSING to ensure my vehicle was in fairly tip-top shape for the night. After cleaning, he even ran me through a crash course of the vehicle's features so I was familiar with it enough to drive it for the night. Again, this is still well past closing. I was instructed to bring it in the next day so that he could complete the rest of the detailing which didn't take long at all. I would like to note that he was NOT even scheduled to work the next day, but he committed himself to sacrifice his free time to ensure my vehicle was in satisfactory condition. After detailing he also sat with me for about an hour going very in-depth all of the features of the vehicle even if it were features he already explained to me. In doing this, I was able to leave the dealership even more confident than I did the previous night. I was also working with Oz who was truly willing to work with me into getting a VERY good deal for my vehicle and trade-in. I am forever grateful for his support for veterans and thankful for his service as much he is of mine! He too maintained professionalism all throughout the deal as well as his humorous personality. Nicolas and Oz made me feel IMPORTANT, for I felt they truly went out of the their way to ensure I left the dealership content with my choice and purchase. I do not believe I would have been able to strike the gold of this deal if I went anywhere else. Overall, Nicolas offered services which were ABOVE and BEYOND my expectations of ANY dealer thus far. He maintained such a positive energy all throughout my time at the dealership. He is highly knowledgeable and is a true master of his craft. He truly understands the meaning of "service before self" and if it were my decision, I would offer this gentleman a raise and/or promotion! Oz presented me with and maintained his open-mindedness and empathy all throughout the negotation and overall closing process of the deal. I am 100% CERTAIN I will be recommending Folsom Lake Hyundai to any of my friends and family who are ever interested in purchasing a new vehicle. I have already told people about the deal as well as these two gentlemen I have presented. THANK YOU NICOLAS AND OZ OF FOLSOM LAKE HYUNDAI! More

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Oz was great from the very beginning. He always responded to my messages immediately and always tried to help. Jawad helped me with the delivery of the vehicle in the dealership and he He always responded to my messages immediately and always tried to help. Jawad helped me with the delivery of the vehicle in the dealership and he was nice and courteous and tried to make the process hassle free More

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Matt was awesome, with me every step of the way. Walked me thru all the new features and setup the Bluelink. Above and Beyond service. Walked me thru all the new features and setup the Bluelink. Above and Beyond service. More

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The service of all the people contacted at the dealer was excelent at all levels excelent at all levels More

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Easy to work with without hassles. Rufino even went to San Leandro to pick up the car, cleaned it, and delivered it to my home at 10 pm, same day. Great service! Great deals! 100% sa Rufino even went to San Leandro to pick up the car, cleaned it, and delivered it to my home at 10 pm, same day. Great service! Great deals! 100% satisfied! More

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Bogard sales rep was the best best and if anyone goes to Hyundai in Folsom, they need to ask for him, his professionalism kindness and caring really made the deal. They’re lucky to have them and will refer Hyundai in Folsom, they need to ask for him, his professionalism kindness and caring really made the deal. They’re lucky to have them and will refer to him at Hyundai Folsom. More

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Nic was a great salesman from Start to finish. He even would take time out of his days off and help me a few weeks prior to buying my car. He is probably the only reason why I went back to that de He even would take time out of his days off and help me a few weeks prior to buying my car. He is probably the only reason why I went back to that dealership. Thank you nic johnson for all your hard work and support with all my issues. More

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